Manager Customer Service
Resume:
Clarksville, TN *****
Cell: 972-***-****
OBJECTIVE E-mail: *******************@*******.***
I am seeking an opportunity to use 20 years of Materials and Production Planning management experience to secure a long-term career goal Operations Management.
PROFILE
• Possesses a professional appearance with more than 20 years of material planning management experience.
• Background in Production Scheduling/Materials Planning, Inventory Control, Purchasing and Warehousing.
• Knowledge of material requirement planning (MRP/SAP) software and Kanban/Lean manufacturing techniques.
• Effective team player with excellent interpersonal and communication skills.
EXPERIENCE
Senior Materials Planner (Projects), Trane Ingersoll Rand, Clarksville, Tennessee (Jun 2015 – Dec 2016)
After training two new Corporate Level Employees on how to perform my planning responsibilities for 6-month long assignments, I was reassigned to lead in managing the continuous improvement projects for the plant.
Led multi-departmental VSA and Kaizen events to improve processes and reduce waste.
Represented the materials department and was project leader for a project to improve top profit product.
Created project tracking tools that was posted on MDI Board providing instant updates for each project.
Trained and supported other planners with Rails (9-step process, Corrective Actions) for each project.
Initiated a supplier report card process that gave metrics for supplier performance.
Senior Materials Planner, Trane Ingersoll Rand, Clarksville, Tennessee (Sep 2014 – Jun 2015)
During my first 10 months as a Materials Planner at Trane, I managed over 40 suppliers with key HVAC components such as motors, fans, sheave kits, and compressors ensuring quality components were delivered on time at the lowest cost.
Drove suppliers to reduce their lead times to support “Quick Ship” program.
Supported other materials planners with their standard work and trained Kanban techniques.
Improved and maintained the Materials MDI Board.
Managed both Ubertool and Entitlement reporting tools for the department.
PRODUCTION MANAGER M&M Manufacturing, Houston, Texas (July 2012 – Dec 2013)
I managed all production departments, warehouse, shipping / receiving, inventory control, maintenance, and customer service departments for a large metal fabrication company for the HVAC industry.
Installed a visual perpetual inventory management system that made it easier to manage actual inventory.
Improved labor efficiency by improving run rates on production lines with less labor.
Developed a master schedule that was used across facility as communication tool for customer demand.
Improved processes while increasing safety awareness, eliminated waste, and reducing cost at the same time.
MATERIALS MANAGER Mueller Industries (Fabricated Tube Products), Carrollton, Texas (July 2007 – Nov 2011)
I managed planning, purchasing, warehouse, shipping and receiving departments and inventory control for a large manufacturer of custom tube assemblies for the HVAC and refrigeration industry.
Reduced inventory from $15 million to $6 million by installing and managing lean manufacturing practices.
Maintained a quarterly inventory variance of less than 1% with a simple rotating cycle count program.
Program manager for largest customer (60% of sales), ensuring on-time delivery of product at 99.9%.
Reduced labor force for departments by 50% while eliminated overtime expense with process improvements.
Ensured company safety policies were adhered to resulting in 3 million man hours of no lost time accidents!
MATERIALS & PROD CONTROL MANAGER, Crash Rescue Equipment Services, Dallas, TX (Oct 2006 – Jul 2007)
When hired, my main goal was to bring a 40-year old company into the 21st Century by changing the way they do business. The company did not have documented processes, procedures, work instructions, planning tools or an effective ERP system and were always out of components with a projected growth of 40% in 2007.
Installed 5S practices in all areas of facility resulting in immediate improvement in efficiencies.
Developed Visual Master Schedule as a result of work breakdown scheduling process.
Created Accurate Bills of Materials and work instructions and assisted in starting QMS program..
Prioritized Cycle Counting program in order to improve inventory accuracy.
Installed Supplier Performance measurements to eliminate supplier inefficiencies.
MATERIALS MANAGER Hilite International, Carrollton, Texas (July 2003 - April 2006)
I was responsible for the Materials Department (Planning and Purchasing), Warehouse Department, and Inventory Control in a highly visible company in the automotive industry serving the big 3 automotive companies.
Developed a visual kanban system and reversed “push” system to “pull” system, reducing inventory by 63%.
Implemented a cycle count program for $5 million inventory with less than 1.4% annual variance.
Improved customer on-time delivery performance from 83% in 2003 to 99.7% in 2004.
Provided supplier performance reporting tool used to improve delivery performance from 88% to 97%.
Led the development of process improvements within entire facility across multiple departments.
MASTER PLANNER, Sanmina-SCI, Carrollton, Texas (Oct 2000 – Apr 2003)
I planned all production requirements for Carrollton and Mexico-based manufacturing plants for large custom manufacturer. Liaison between all departments including sales, engineering, purchasing, production, and QC to ensure customer requirements were completed in a timely manner.
Lead planner responsible for ensuring that commitments to the customer were achieved.
Orchestrated all production of New Production Introduction requirements with engineering staff.
Conducted daily production meetings with departmental leads to review and discuss customer requirements.
Led a team of department representatives in restructuring all processes, reducing costs by 43 percent.
Reduced $13 million in excess inventory by 80 percent.
SCHEDULING MANAGER, Rapp Collins Worldwide, Irving, Texas (Jan 1999 - Oct 2000)
Responsible for planning and scheduling every production job throughout all manufacturing processes for direct mail marketing company. I acted as the communication hub for all departments by maintaining visual reporting tools and conducting daily production meetings to review customer requirements.
Managed team of customer service reps in daily requirements ensuring increase in customer satisfaction.
Met with customers to ensure that all requirements were accurately communicated and achieved.
Maximized production efficiency by spearheading process improvements.
Appointed as manager responsible for the research, installation and training of new MRP/ERP system.
U.S. Army Veteran (1988-1995) – Infantry Soldier
EDUCATION
AA Degree (Business Management), Wentworth Military Academy, Lexington Missouri.
High School Diploma (awarded US Army scholarship), Mesquite High School, Mesquite, Texas
COMPUTER SKILLS
Windows NT/2010/XP, MS Office 97/2000/XP,2010 (Excel, PowerPoint, Access and Word),
MS Project, MS Publisher, MS Visio, Oracle11i, MFG/PRO, MAPICS, QAD, JD Edwards, AS400, (Sage) MAS90, Vantage, CINCOM, and Internet Interaction.
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