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Customer Service Administrative Assistant

Location:
Brantley, AL, 36009
Posted:
August 25, 2017

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Resume:

Objectives

Obtain a position as an administrative assistant in which my organizational abilities can be fully utilized. Work in a place where there is a need for a variety of office management skills including – computer knowledge, organizational abilities, business intelligence, and database program use

Experience

Brantley Housing Authority - Secretary

06/2009 - Present

Greet callers and visitors, ascertaining the nature of requests and directing callers to appropriate staff, or personally providing the information desired when routine or procedural matters of the office are involved. Keeps the office calendar and schedules appointments as directed. Process complaints, collect and deposit rent, gathers information from files and documents in the office and other available sources for management use.

Town of Brantley – Utility Clerk

01/2008 – 06/2009

Provided a high level of customer service and other general office duties. Collected water bills, printed monthly reports, printed business licenses, and provided other routine office maintenance and management.

Backhaul Drop Clerk

01/2008

Expedite and route movement of incoming and outgoing cargo and freight shipments in airline, train, and trucking terminals, and shipping docks. Take orders from customers and arrange pickup of freight and cargo for delivery to loading platform.

Personnel Clerk

12/2007 – 01/2008

Maintained personnel records for drivers and hourly associates. Reviewed Worker’s Compensation Claims including system claims input, scheduling doctor visits, contact with claims adjuster and tracking lost time. Processed new hires, terminations and transfers. Prepared and processed various personnel reports and documents. Assisted with Open Enrollment benefits. Maintained Applicant Flow Log including computerized Driver data. Screened driver applications for minimum qualifications.

Wal-Mart Distribution Center – Windows Clerk, Shipping Clerk

01/2004 – 03/2004

Processed driver logbooks to include receipts, weight tickets, and OTR release logs. Monitored the loading process; status of routes, dispatching procedures, and the security of the trailers. Screen RF Systems, RF Shipping System Pallet Maintenance and the route status inquiry screening.

Central Home Health Services – Receptionist, Secretary

03/1994 – 01/2004

Responsible for greeting and assisting all visitors and patients, answering the switchboard, and providing clerical support as requested. Answered office calls, offered assessments to callers, referred medical and clinical questions to Evaluator. Registered patients for inpatient and outpatient services according to organizations policy and procedures. Communicated with other departments and agencies in reference to, Nursing, Hospitals, CPS, CBS, Schools, and Business Offices. Entered patient information and statistical information into the computer system.

Education

Lurleen B. Wallace State Junior College, Opp, Alabama

Medical Records and Health Information Technology Certificate (2008)

Lurleen B. Wallace State Junior College, Opp, Alabama

Medical Coding Certificate (2008)

Lurleen B. Wallace State Junior College, Andalusia, Alabama

Associate of Science Degree (1981)

Certificate of Completion of (EVI) HUD Enterprise Income Varication System

Awards

Employee of the month Town of Brantley (2009)



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