QA Analyst/Configuration Engineer

WENDY MARSHALL

SUMMARY OF QUALIFICATIONS:

Excellent communication and interpersonal skills. Able to interact successfully with a wide range of people. Listen attentively and build rapport.

Skillful, precise venipunctures; collection and preparation of blood samples

Demonstrated knowledge of medical terminology, personal protection equipment, infection control procedures.

Analytical and resourceful. Show careful attention to detail. Committed to quality.

Handle pressure well. Adapt to shifting priorities in a multi-task environment. Enjoy making a positive impact in an organization.

A troubleshooter and problem-solver. Unafraid to face difficult problems or different situations. Build strong professional networks.

TECHNICAL SKILLS:

SQL

Word

Excel

Power point

Visio

eScreen Software

3M Cogent

Remedy Incident Tracking

SpiraTeam

SalesForce

HP Quality Center

Mercury Test Director

PROFESSIONAL EXPERIENCE:

ARCPoint Labs

Phlebotomy – Externship, Kansas City, Mo

Jun 12 2017 – Jun 16 2017

Assist with opening and closing procedures. Greet Customers and follow check-in procedures. Follow eCUP specimen collection protocol. Utilize eScreen software to process specimens. Observed hair collection for DNA testing. Follow specimen handling and storage procedures. Learned to take patient blood pressure and pulse vitals. Utilize 3M Cogent fingerprinting technology. Obtain Quest Training and certification in regards to Quest UA collection.

Ad Astra Information Systems

Quality Assurance/Business Analyst, Overland Park, KS

May 2011 – Jan 2017

Successful creation of test plans, test cases and timelines for various projects, as well as test execution.

Test Lead for multiple projects, requiring coordination of testing efforts and resource assignments.

Responsible for eliciting and documenting requirements, system configuration, data creation.

Worked extensively with multiple Lines of Business, IT, and multiple vendors to ensure system configuration and data covered necessary test scenarios.

Modified pre-existing, created new SQL queries to mine data, as well modify existing data.

Responsible for Dev, Test and Production upgrades and installations of Ad Astra software, locally and in the cloud.

Make recommendations to account management and implementation consultants on product readiness for specific client installations.

Technical project management to include installation, data management/testing and troubleshooting, training of clients and internal employees on new product features, serve as onsite technical representation for customers. Implementation and service support, analyze large amounts of data, prior to and after import into Ad Astra.

Assist management and team with resource allocation and workload.

Product Manager for Career College functionality responsible for themed maintenance bugs for upcoming releases, bug maintenance and enhancement vetting, testing and release readiness responsibilities, new feature documentation and training as needed, subject matter expert for scoping and requirements gathering

Technisource (Consultant UMB)

Quality Assurance Test Lead, Kansas City, MO

Mar 2010 – Dec 2010

Successful creation of test plans, test cases and timelines for various projects, as well as test execution.

Test Lead for multiple projects, requiring coordination of testing efforts and resource assignments.

Worked extensively with multiple Lines of Business, IT, and multiple vendors to ensure system configuration and data covered necessary test scenarios.

Documented the methods and procedures for the business to utilize going forward.

Sprint PCS

Aug 2001 – April 2009

TEST ENGINEER II – Career Professional, Overland Park, KS

Nov 2003 – April 2009

Successful creation of test plans, test cases and timelines for various projects, as well as test execution.

Test Lead for multiple projects, requiring coordination of testing efforts and resource assignments.

Selected as member of the Enterprise Testing Integration Team to work on the merger projects.

Worked closely with Nextel counterparts to analyze and document testing needs for all projects coming out of the Sales domain this included testing all of the re-branding associated with Sprint’s internal and external web sites.

Received excellence award multiple times. The awards are given based on nominations from customers, peers, management staff

SOFTWARE ENGINEER IV, Overland Park, KS

Nov 2001 – Nov 2003

Successful discovery and documentation of requirements, identified by various business units, for projects.

Create change management tickets and implementation plans for each code push to existing/new environment.

Creation of initial control management plans for several applications.

Created test data, performed all test conditions for integration.

Created executive level reports, presentations weekly/monthly/as needed based on all Remedy/Service Center tickets opened against all applications under LOB.

PROJECT MANAGER – LEAD, Overland Park, KS

Aug 2001 – Nov 2001

Created Methods and Procedures as necessary to improve/establish quality processes.

Assign work as necessary.

Coaching and developing of personnel.

Proactively anticipated the needs of manager and began work prior to their request.

Drive to identify the root cause of the problem and document such for future point of reference.

Develop training program for new Dashboard application for tracking project information.

Ajilon (Consultant, Sprint PCS)

PROJECT MANAGER – LEAD, Overland Park, KS

Jan 2001 – Aug 2001

Transition of production support and test activities; addressing immediate issues that are appropriate for the Customer Care IT support group; and tracking/communicating release information that impact our team’s projects.

Acting backup when current Program Manager is not available, to lead team meetings, meet with Customer Care, and handle escalations.

Ajilon (Consultant, Sprint PCS)

BUSINESS ANALYST, Overland Park, KS

July 2000 - Jan 2001

Analysis and trending of remedy tickets.

Full Cycle 0 testing after new IVR code rollouts.

Identify problems and suggest possible fixes.

Provide testing support for projects that do not go through the formal Product Test process.

Provide test MINs from Product Test through Production for developers to test code changes.

Participate in project meetings to be aware of new functionality and possible obstacles.

Assist in coordinating code fixes outside of the standard process.

DST Systems

BUSINESS ANALYST, Kansas City, Missouri

Apr. 1994 to July 2000

Converted 20 clients from an ARS system to a new Edify based IVRU system.

Identified all components and subsystems needed for conversion to and testing of Voice system.

Provided detailed analysis and recommendations for greater utilization of IVRU for each client after six months of being on new Voice system.

Often looked to for solutions based on extensive experience with IVRU and the base information system.

CUSTOMER SERVICE REPRESENTATIVE

Sept. 1992 to Apr. 1994

Began as Mutual Fund Representative answering phone calls and written correspondence, to provide service for brokers, dealers and individual shareowners.

Provided majority of all corrective processing due to extensive system knowledge.

Promoted twice to serve as dedicated liaison between DST and multiple mutual fund company accounts. Developed rapport and strong working relationships.

Recognized for quality effort, teamwork and exceeding customer/peer expectations.

EDUCATION:

Kansas City School of Phlebotomy, Kansas City, Mo

Certificate of Phlebotomy June 2017

Liberty Hospital, Liberty, Mo

Medical Terminology I & II Certification, June 2010

ATSQB testing certification, 2008

Platt Junior College, St. Joseph, MO

ASSOCIATES OF SCIENCE, BUSINESS MANAGEMENT, November 1987

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