PROFESSIONAL SUMMARY:

**+ years of successfully managing and leading Healthcare facilities and Information Technology teams in the Federal, Commercial and Not-for- Profit sectors. A professional leader that gets the job done by motivating teams, negotiating solutions and mitigating obstacles while exceeding Customer’s expectations. Achieved significant cost savings while negotiating contracts, eliminating waste, leading process improvement and leveraging new technologies. Skilled in the management of resources, Agile project management, team building, quality management, process analysis and process improvement for healthcare operations and software development.

LEADERSHIP EXPERIENCE:

Program Manager for the Veterans Affairs (VA) Patient Portal, My HealtheVet (MHV). MHV has over 3 million users and obtained the highest user satisfaction score of any Government Web Portal. Features include the secure access to personal medical records, secure messaging with care givers, online prescription refills and access to several online health related resources. Responsibilities included establishing and adjusting priorities, production and development activities, maintaining compliance with security and other regulations and budget execution. Responsible for 15 separate contracts worth over $50 million dollars and directing 6 Agile Development Teams with over 75 VA employees and contractors.

Project Manager for the Veterans Affairs, Health Data Repository Project, a National Clinical Application providing real time data collection and queries for VA patient care worldwide. Leader for a technical and PMO staff of 40 people and a total annual budget of $24 million dollars. Responsible for the establishment of goals and priorities, work schedules, budget management, contract management, performance monitoring, operational support and the coordination of interfaces with over 12 other projects or programs.

Director of Information Systems for a 172 bed Not for Profit acute care Community Hospital, a 99 bed Skilled Nursing Facility and support for over 7 Physician Groups and 1,300 users.

Director/Administrator of a freestanding Ambulatory Care Clinic with a staff of 100 personnel providing over 35,000 outpatient encounters per year. Services included Occupational Health, Industrial Hygiene, Primary Care, lab, pharmacy, radiology, 24x7 Emergency Room and Ambulance Service.

Director, Quality Management at 3 healthcare organizations. Experience includes Strategic Planning and implementation, Team coordination and development, TQM instructor, team leader, and employee suggestion program coordinator.

U.S. Navy Leader and Manager for 26 years.

TECHNOLOGY MANAGEMENT EXPERIENCE:

Project Manager for an IT Services Company serving the Federal Health sector. As the Project Manager lead a team to develop a SharePoint Administrative portal to support Medical Research Teams.

Program Manager for the Veterans Administration Veteran Web portal, My HealtheVet. Accomplishments include complying with changing security requirements, implementing a platform technical refresh, platform migration from a VA Data Center to a commercial FISMA high data center, migrated to the Life Ray portal content management software, upgrading the portal to support various mobile applications and implemented multiple interfaces to improve access the patients’ health data. Lead the adoption of the Agile development processes for 6 Teams. Improved the quality of service and customer satisfaction by reducing a defect backlog from 4000+ issues to less than 400 in 18 months.

Project Manager for a Veterans Administration, Health Data Repository (HDR) that is an enterprise Clinical Application. Leader for a team of over 40 people that included Java, Oracle and Mumps Developers, Analysts, Technical Writers, Configuration Managers and Testers. Using a complex enterprise Oracle database system that leveraged data standardization processes, we provided development and operational to support over 250,000 real time transactions with 128 Data Centers and over 12,000 clinicians each workday. To improve performance and leverage advancements in technologies a new platform was designed, procured, and tested prior to the migration. The resulting system improved performance to an average 400ms response time.

Director of Information Systems for a 172 bed Not for Profit acute care Community Hospital, a 99 bed Skilled Nursing Facility, 3 Community Clinics and support for over 30 Physician Offices. Dramatically improved the reliability and performance of a Meditech Healthcare Information System, over 30 other applications and network infrastructure to support the systems. Improvements include significant infrastructure upgrades and development of a new web site. Leveraged existing systems and tools to make a significant reduction of AR days and reduced paper charting for clinicians. Responsible for managing 12 programmers, supporting over 1,300 users and the execution of a $3,200,000 annual budget.

Chief Information Officer (CIO) Responsible for the leading the operations to support 5 medical facilities, 10 local area networks, telemedicine systems and telecommunications in a foreign country. Leader for a team of 15 programmers, technicians and support personnel.

IT Technical advisor and analyst during the Beta test of an integrated hospital based information system (Composite Health Care System – CHCS).

Project Leader for $1 million automation project for the development and deployment of a training facility IT management system for the Navy Medical Department. Responsibilities included coordinating and approving contractor developed software, procurement and installation of a WAN and hardware at 15 training facilities in 7 cities across the country.

Senior Management Analyst at 4 medical facilities responsible for the extraction of data from a variety of IT systems, reviewing productivity, resource utilization, referral patterns, patient utilization, appointment utilization, and billing compliance for clinical areas. The studies resulted in significant productivity increases through standardization of processes and the identification of fraud, waste and rework.

Senior Clinical Analyst at a major Medical Center responsible for extracting data from a variety of information systems, analyzing, and communicating information to support executive management, disease management and outcomes management of a major Medical Center with, 10 ambulatory care centers, 23 Primary Care Groups. Supervised 11 analysts and data entry clerks.

Experienced with a variety of tools and methods of project management including; MS Office, MS Project, MS Visio, Primavera and IBM Rational Clear Quest.

COMMUNICATION EXPERIENCE:

Keynote speaker or Facilitator at numerous “Town Hall” forums, Symposiums, Process Improvement Teams, Strategic Retreats, Boards and Committees. Group sizes varied from 10 – 200 people.

Adjunct Professor, National University, Graduate School of Business and Technology. Provided graduate level instruction in Health Care Management, Managed Care, Contract Management, Healthcare Information Systems and Research Methodologies. 1999 - 2000

EMPLOYMENT HISTORY:

Independent Consultant 2017 -

Associate Vice President, By Light Professional IT Services 2016 - 2017

Program Manager, Veterans Administration, Salt Lake City 2011 - 2016

Project Manager, Veterans Administration, Salt Lake City, UT 2005 - 2011

Director, Information Systems, Redlands Community Hospital, Redlands, CA 2000 - 2004

Information Systems Specialist and Healthcare Analyst, Anteon Corp. 1999 - 2000

Head, Analysis and Evaluation Department, Naval Medical Center, San Diego 1998 - 1999

CIO and Administrator, Naval Hospital, Italy 1996 - 1998

Director, Navy Medical Clinic, Alameda, California 1993 - 1996

Administrator, Analyst, Pearl Harbor, Hawaii 1990 - 1993

Administrator/CIO, Health Education and Training Command, Bethesda, MD 1985 - 1988

Head, Aerospace Physiology Technician School, Pensacola, FL 1981 - 1985

Navy Hospital Corpsman, performed patient care, EMS and manager duties 1973 - 1985

EDUCATION:

Master of Science, Health Administration, Baylor University, 1991

Bachelor of Applied Science, Resources Management (Summa Cum Lauda), Troy State University, 1985

AWARDS:

2014, Government Information Technology Executive Council, (GITEC), Project Management Excellence Award - Overall Winner.

Numerous Personal awards while serving in the U. S. Navy.

CERTIFICATIONS:

2009 to 2017 Contracting Officer Representative Certificate (COR), Level II

2011 to 2017 Federal Acquisition Certificate for Program/Project Managers, Senior Level (FAC P/PM),

9/16 to 9/17 Scaled Agile Framework (SAFe), Agilist Certified

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