Project Manager Sales

MARIE J. PORTER

682-***-**** *********@*****.***

Technical Project Manager

Information Technology Professional with proven record as a Project Manager. Experienced in all stages of project life cycle from requirements through implementation. Successfully managed numerous projects from small deployment projects up to $5M budget projects. Managed teams through product and vendor selection, analysis of business requirements, product deployment, application development / implementation. Recognized for ability to understand diverse end-user perspectives and to increase acceptance of changes to user processes and work flow. Key areas of expertise:

• Project Management and Supervision • Positive & effective end-user communication

• Offshore Support Management • Customer Focused

• Project Delivery • Stakeholder Management

• Steady State Service Delivery

• Strategic and Operations Planning

• Agile Methodologies

• Process Improvement

PROFESSIONAL EXPERIENCE

IBM Corporation, USA

Technical Project Manager, Digital Business Systems 2014 -July 2017 Digital Intelligence Project: Tasked to implement an analytics driven operating model to capitalize multiple sources of data. Managed a remote team of 20 located in multiple regions.

• Implemented a DevOps initiative to have operations as touchless as possible. Managed a plan to install and train developers on the use of new products: GitHub (code repository), New Relic (server monitoring) and Pager Duty

(notification alerts). This reduced overtime and weekend work by 80%.

• Developed and integrated an end-to-end view of IBM’s entire web presence via a dashboard – Used agile methodologies, and 2 week sprints to continuously deliver functionality to our users. Managed daily scrum calls, product backlog, sprint planning, retrospectives and feature presentations. This led to a 70% drop in change requests.

• Managed risks changes and issues.

Project Manager, Global Deployment and End-User Adoption 2011 – 2014 Managed all aspects of worldwide adoption and deployment for the Blue Horizon Master Data Management System project. This was a sub project within an IBM enterprise wide project.

• Led end-user adoption activities including organizational change, production readiness and support for end-users following deployment of tool upgrades and releases.

• Managed project schedule in Microsoft Project and linked to over 20 other sub-project plans. Met budget and schedule

• Followed a waterfall methodology and used multiple PM tools for requirements, testing and risk management Commercial Deployment Project Manager, InfoPrint 2008 – 2011 As part of a divestment from IBM, InfoPrint acquired a portion of IBM Printer Systems division. Project managed the transfer and creation of 6 new applications to maintain historical and mandatory data on InfoPrint network after separation from IBM.

• Created plans and schedules that met all goals. Successfully transferred all data as required by law.

• Worked closely with multiple application owners on documenting requirements and ensuring all the requirements were met.

Project Development Team Lead, Common Commerce Engine (CCE) 2006 – 2008 CCE is IBM’s external shopping site.

• Managed 2 large projects ($5M) for Initial site implementation and 2nd release with major enhancements. Worked as the End-to-end PM with 4 PM’s reporting to me. Worked on multiple projects simultaneously. Development Project Manager, Sales Out Reporting and Tracking (SORT) 2004 – 2006 SORT is a web-based sales reporting tool used by IBM Business Partners to complete Sales records and earn/claim incentives.

• Led project team of 10 developers and testers in all aspects of the software development, initial release and upgrades to the web site. Directly interfaced with business customers. Content Integration, Global Business Partner Support 2000 – 2004 Responsible for deployment and maintenance of Lotus Notes databases across IBM Worldwide. Worked as 3rd level support for issues.

IBM UK Ltd, United Kingdom

Team Lead for Lotus Notes applications across EMEA 1996 – 2000

• Setup and managed 2nd level support group. Planned and managed deployments of hardware and software upgrades SKILLS

Project & Scrum Management Tools – MS Project, MS Office, Rational Suite, RTC, JIRA Documentation & Collaboration Tools – Microsoft Office Tools (Word, Excel, Powerpoint), Mural, Slack EDUCATION

BSC Information Systems – University of Paisley, UK -1996 PROFESSIONAL DEVELOPMENT

AGILE / Scrum Master Training - 2015

PMI Certification – 2006

ITIL Foundation Certificate in Service Management -2000 IBM Project Manager Continuing education

Received multiple awards for successful delivery of projects and maintaining high customer satisfaction.

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