Insurance Data Entry
Resume:
Alicia Prestwood
ac10h9@r.postjobfree.com
Jacksonville, FL 32223
Summary:
** **** *****’ experience with mortgage documents, title insurance, post-closing of VA and FHA files, home retention programs and default servicing and working knowledge of bankruptcy and foreclosure procedures.
Experience:
• Ability to stay focused under high stress situations and always paying close attention to detail.
• Detailed orientated, self motivated to resolve challenges independently, excellent organizational and communication skills enabling me to deal with all levels of peers and management.
• Ability to use various computer programs and systems; MSP, FHA connection, VA connection, HSSN, MERS, OnBase, EPortal MaxDirector, Windows 95 / 98 / 2000 / NT Workstation / XP, Lotus Notes, Pinnacle, Microsoft Outlook, Excel, Word 97 & 2000, Rightfax, PowerPoint / Works Suite, ALSS, ValeNet, AWD, Dart, LPS, MSP, Filenet.
• State of Florida Licensed Insurance Independent Adjuster all lines License # W108376
Employment History:
2015 to 2017 Select Portfolio Servicing
Advocacy Correspondence Specialist - Handle resolution of all correspondence, Notices of Error and Requests for Information. Evaluate complaints, inquires, and notices received by the Correspondence Department. Act as the single responsible agent in coordinating full substantive resolution. Provide thoughtful, detailed, and actionable case observations and action items for process improvement via de- fined processes, while ensuring that all resolutions are completed on the basis of what is best for our customers with a judicious appreciation of risk. Ensure all correspondence is logged and tracked via defined processes. Draft response letters in accordance with timelines set up CFPB Mortgage Servicing Rules, other applicable law, and RPMS SLAs.
2010 to 2015 EverHome Mortgage
FNMA Home Retention Modification Specialist– Review Loss Mitigation applications to verify all information required is included, ability to make analytical assessments; Calculates client’s income, bills and loan payment to see what if any options would best fit their situation or if looking into liquidation options would be in their best interest. Discuss workout options with the client or their representatives and proposing what would fit their needs and the long term effects. Working knowledge of FNMA rules, regulations, guidelines, HARP program and HSSN website. Handles incoming and outgoing calls to verify customer information as well as providing advice on how to overcome financial issues or setting up a client on a plan as well as making sure they understand the terms of the agreement.
Homeowner Solutions – Answer incoming calls and making outbound calls verifying customer information, collecting payments and giving advice on how to solve financial issues whether it be a repay plan, advising applying for a modification for retention options or looking into liquidation options for the property depending on what is in the best interest for the homeowner after reviewing their hardship and financial information. Taking Bankruptcy payments and going over account details with bankruptcy attorneys. Explaining foreclosure process to clients and reaching out to Foreclosure attorneys to get details on sale dates, fee cost and payoffs. Working special project teams such as PLS/ Ameriprise and Asset department calls. Assisted with training new associates.
2008 to 2009 Bank of America
Post Closing VA and FHA Insurance Specialist Team Lead - Audit VA and FHA loans for compliance to laws and regulations and ensure all documentation is obtained. Manage error database, calculate VA closing costs, and follow up with VA and FHA for any changes to laws and regulations.
2007 to 2007 JP Morgan Chase
Closing department – Audit FNMA, FHA and VA mortgage documents after closing to meet criteria for loans sold, retained, and serviced released. Responsible for insuring the documents were accurate at the time of recording if not then requesting correction and rerecording of documents. Communicate with internal and external contacts to request and retrieve documents and information. Verifying HUD1 funds disbursed, insurance and taxes are paid current then setting up escrow account.
2007 to 2007 Lending Tree Settlement Services
Title Quality Control department Supervisor – Managed an 8 member department team. Worked closely with attorneys, closers and local courthouses to process lien clearance issues, including research of satisfied and discharged liens (such as mortgages, judgments, and delinquent taxes) within county records, and Completing Tax Certifications. Responsible for Property reports, Mortgage Filings, Non-Deed Transfer Title Searches while making corrections to obtain clear title conforming to state-specific guidelines, as well as requirements for specific client needs.
2000 to 2006 GreenLink, LLC
Title Quality Control Supervisor - Managed a 9 member department team. Worked closely with attorneys, closers and local courthouses to process lien clearance issues, including research of satisfied and discharged liens (such as mortgages, judgments, and delinquent taxes) within county records, Completing Tax Certifications while acting as a liaison between the QC and Dara Entry departments. Responsible for reviewing Property reports, Mortgage Filings, Non-Deed Transfer Title Searches that were entered in the system by Data Entry to ensure that reports are grammatically and factually correct, and if they conform to state-specific guidelines, as well as requirements for specific client needs. If errors exist then sending the report back to the associate who entered the information and giving feedback for corrections, then sending the report back to the bank associate once all corrections are made. Handle rush orders and resolve Client inquiries, as well as special projects whenever necessary. Supervised and groomed junior associates.
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