Maria (Mia) Anton

801-***-**** cell ac10g9@r.postjobfree.com LinkedIn

EXECUTIVE SUMMARY

Developed high performance Hospital Volunteer, Customer Service and Volunteer Patient Advocate Programs for University of Utah Hospital. Recruiting, marketing, client and public relations, customer service, event coordination, airline marketing, airline reservations, and non-profit agency experience. Computer program capability in Microsoft Office applications. Qualifications include:

10+ Years Customer Service Experience

4 Years Marketing Experience

10+ Years Patient Advocacy Experience

6 Years Event Planning Experience

10+ Years Volunteer Coordination Experience

7 Years Airline Industry Experience

CAREER HISTORY

Client Relations Dorian Enterprizes

July 2007 – Present (Part Time) Salt Lake City, Utah

Assistant to the Company President providing administrative, client relations and customer service support.

Recruiting: Recruits, interviews, auditions and hires entertainers for company projects such as music CDs and videos.

Client and Customer Relations: Provides positive customer service; schedules interviews and auditions, distributes and explains paperwork.

Communication: Writes correspondence; proofs and edits press releases to ensure accuracy and clarity. Responds to requests for product information.

Product Development: Coordinates product development and PR initiatives to expand product visibility and client base.

Product Distribution: Implements various product distribution methods such as mail order, online and social media.

Administrative Program Coordinator University of Utah Hospitals and Clinics

November 1994 – May 2007 Salt Lake City, Utah

Volunteer Coordinator, Patient Advocate & Event Planner for the hospital. Recruited, interviewed, trained and supervised the activities of 300 hospital volunteers. Coordinated Patient Advocate and Surgery Waiting Room Volunteers. Advocated for patients and their families. Planned and hosted major hospital events and Community Outreach activities.

Volunteer Coordinator: Recruited, interviewed, oriented, trained and supervised volunteers. Prepared orientation materials and weekly volunteer schedules. Coordinated reward and recognition activities. Managed program budget. Maintained website. Collaborated with the Customer Service Department to develop a nationally recognized Volunteer Spanish Interpreter Program.

Advocacy Program Coordinator and Conflict Resolution: Coordinated Patient Advocate and Surgery Waiting Room Family Advocate Programs. Investigated patient concerns; facilitated conflict resolution and crisis intervention for patients and families.

Event Planning and Community Outreach: Planned, coordinated, planned and hosted private and public hospital community outreach events.

Publications, Manuals, Brochures, and Standards: Developed and designed the “Welcoming You” Brochure with comprehensive information on hospital services and procedures and the Volunteer Patient Advocate Training Manual and Brochure. Drafted Customer Service Department Policies and Procedures and Customer Service Expectations Standards.

Database Development: Collaborated with a hospital IT employee to develop a customized computer data base program to track patient complaints, follow-up and resolutions.

Stakeholder Groups: Member Utah Healthcare Directors of Volunteer Services, National Society for Patient Representation, past President, Utah Patient Advocates Group. Vice Chair, Customer Service Task Force. Served on Employee Experience, Patient Satisfaction, Patient Rights, Outpatient Satisfaction Committees, and the U Choose Quality Improvement Team. Member Hospital Management Council.

Training Specialist State of Utah, Dept. of Human Services

April 1991 - November 1994 Salt Lake City, Utah

Managed job search training activities of 700+ individuals seeking assistance from the State of Utah Human Services Department.

Job Search Activities: Managed professional job search activities for clients to develop and/or improve skills in job preparation, acquisition and retention.

Workshop Presentation and Client Training: Conducted and managed monthly workshops that trained and motivated clients to develop employment acquisition and retention skills. Coached participants in proper interviewing skills. Developed curriculum models and implemented program enhancements.

Public Relations and Outreach: Established and maintained professional relationships with private and public sector employers to encourage community involvement with the Self Directed Job Search Program.

Create and Edit Publications: Designed and developed recruitment brochures, flyers and fact sheets.

Fundraising: Assisted agency in identifying, soliciting and/or renewing funding sources.

Hiring and Training: Served on interview panels, trained new employees in agency processes and procedures.

Case Manager State of Utah, Dept. of Human Services

June 1990 - April 1991 Salt Lake City, Utah

Conducted intake and assessment to determine eligibility and service needs of agency clients.

Intake Services: Interviewed clients to assess needs and goals; determined eligibility for public assistance programs. Identified, assisted and supported clients with self-sufficiency goals.

Program Monitoring: Monitored cases and authorized benefits in compliance with government guidelines; interpreted complex policies and regulations.

Referral and Assistance: Provided appropriate community referrals to assist clients to meet self-sufficiency goals. Acted as client advocate; provided clients with effective crisis intervention and problem solving services.

Marketing Representative Eastern Airlines-System One Marketing

September 1987 – May 1990 Los Angeles, California

Responsible for business development and customer relations in Southern California, Arizona and Nevada.

Business Development: Secured new clients and increased territory market share through direct sales and business outreach.

Customer Relations: Developed strong customer relationships, provided exemplary customer service and maintained confidence in the System One Reservations System.

On-Site Training: Provided on-site training and on-going support to existing and newly acquired clients.

Customer Service and Senior Reservation Sales Agent Eastern Airlines-System One Marketing

February 1983 - September 1987 Miami, Florida and Salt Lake City, Utah

Travel Agencies: Provided training, problem resolution, and special services to System One travel agencies and other airlines.

Training: Provided System One Reservations training and operating support to travel agency personnel.

Problem Solving: Resolved issues such as passenger space, operational conflicts and reservations and scheduling glitches.

Passenger Reservations: Arranged and confirmed reservations and routing for passengers on scheduled airline flights.

Vacation Planning: Planned U.S. & Caribbean air, land & sea packages for travel agencies, corporate accounts and the public.

Sales Representative: Provided full service travel arrangements to travel agencies and corporate accounts.

EDUCATION

Bachelor of Science Psychology, Cum Laude University of Utah, Salt Lake City, Utah

Legal Assistant Training Westminster College, Salt Lake City, Utah

Honor Societies: Psi Chi, Phi Eta Sigma, Alpha Lambda Delta, Golden Key

Languages: Fluent Greek

COMMUNITY SERVICE

Volunteer, Utah Food Bank Salt Lake City, Utah

Volunteer, American Heart Association Salt Lake City, Utah

INTERESTS

Health and wellness, fitness, social and animal welfare, environment, reading, decorating, gardening, traveling, volunteering

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