Microsoft Office Management

Amy Harmala, MLS, CCA

(home) 425-***-****; (cell) 206-***-**** *********@*********.***

Technical Writing

Documentation Specialist; Content Manager

Content management. Technical writer with strong research skills and attention to detail. Create content that is accurate, functional and relevant. Translate complex processes into simple, end-user-focused solutions. Identifying and resolving issues. Recognized for strong work ethic, integrity, and initiative. Writing include technical writing, academic writing, medical writing, and journalistic writing.

Writing Samples: https://app.box.com/s/c50zllztk6grmrsb8vb5

CORE COMPETENCIES

Content Management Data Analysis Technical Troubleshooting Database Management

Problem Resolution Case Management Systems Taxonomy & Ontology

Technical Research & Writing Systems Analysis Bibliography Compilation

Audio, Visual, Text Cataloging Library Management & Service

EDUCATION & PROFESSIONAL DEVELOPMENT

Master of Library Science, Information School, University of Washington, Seattle, WA

Bachelor of Arts, Political Science, University of Washington, Seattle, WA

Certification, Certified Coding Associate, AHIMA

Coursework, Health Informatics and Information Management, SQL, Mastering SharePoint, Medical Coding & Billing, Grant writing

TECHNOLOGY PROFICIENCY

Windows 10 Microsoft Office Suite 2013 HTML SQL Server Database Programming and Administration T-SQL Dreamweaver TopBraid Taxonomy Manager 2.7 SharePoint 2013 TermTree DataTrek MARC Formatting EPIC

CAREER HISTORY

H10 CAPITAL, Seattle, WA

Data Analyst for Client Microsoft, December 2015-present

tData maintenance in clearance management systems using Azure

tTroubleshooting customer requests for clearance management.

tMonitoring distribution list.

tCompiling and analyzing data reports in MS Excel.

tTechnical writing of user manuals and procedures

tResearching and answering questions on clearance policies and procedures.

tManaging data migration process.

tRunning Powershell update scripts

tVendor relations in assisting with clearance procedures

ROSE INTERNATIONAL, Seattle, WA

Data Processor, Client Boeing September 2015-October 2015

tTroubleshot issues related to job candidates in the Boeing Global Staffing Department in a fast-paced environment using the KANA tracking system

tMonitoring distribution list and answering questions

PROHEALTH STAFFING, Seattle, WA

Data Processor, Client Polyclinic August 2015

tPerformed data entry in EPIC EHR system

tUpdated patient records with correct insurance information

WIMMER SOLUTIONS, Seattle, WA

Editor Data Analyst SME, Client Microsoft March-May, 2015

tConducted in-depth data analysis, ensuring accuracy in application and reporting.

tTroubleshot Bing errors efficiently in a fast-paced environment within deadlines using and internal bug tracking tool

tProduced technical writing for descriptive Bing entries and procedure manual updates in MS Word and SharePoint.

tCollaborated with cross-functional teams in problem resolution.

AQUENT, Seattle WA

Indexer, Client Microsoft April 2012– June 2012

tPerformed indexing for Microsoft Office templates using Excel and SharePoint

tImplemented data quality.

tUtilized internal Case Management System to efficiently access and track client information.

KELLY SERVICES, Bellevue WA May 2011–December 2011

Catalog Specialist, Client Amazon

tClassified on-line ads into taxonomy, driving increase in Amazon catalog sales.

tPerformed data analysis and implemented data quality.

tAccessed relevant client data through Case Management System.

tProvided support for maintenance of accountability records.

DEMAND STUDIOS, Renton, WA July 2010–April 2011

Taxonomist

tHandled all data additions, corrections and updates, ensuring current and accurate records.

tInstituted new taxonomy, adding terms and indexing assets while meeting tight deadlines.

ARTECH COMPUCOM HEALTHIER RESORUCES AND S&T, Seattle, WA

July 2005–June 2006, February-June 2010, October-December 2010, April 2011

Taxonomist, Client Microsoft

tDeveloped and maintained product and solution taxonomies using SharePoint.

tCollaborated with vendors, acquiring technical knowledge applied in writing for computer products and documenting procedures.

tResolved bugs, fulfilled customer requests, and assisted in troubleshooting technical issues, earning a reputation for service excellence.

EXCEL DATA COMPUCOM, Bellevue, WA January 2008–June 2008

Systems Analyst & Ontologist, Client Microsoft

tDefined standards and developed precise definitions for technical terms within ontology for computer products.

tEnhanced search features by tagging content of Knowledge Base articles.

tDesigned and maintained ontologies using Top Braid and OWL software.

BOOZ ALLEN HAMILTON, Seattle, WA May–December 2007

Research Analyst

tPerformed business and technical research writing on environmental science topics.

tResearched and compiled annotated bibliography on the Pribilof Islands.

ASCENTIUM, Bellevue, WA March–July 2005

Taxonomist

tCreated accurate and thorough taxonomies.

tWrote technical definition for computer products.

BOEING, Seattle, WA February 2001–May 2003

Librarian

tRecognized for performance excellence in updating corporate authority terms to LC standards and work on taxonomy and Cafeteria Tour teams.

tCataloged over 11,520 books, reports, videos, and Boeing internal documentation.

tAuthored abstracts and contributed improvements to Boeing’s taxonomy web site.

tAssisted Internet clients in real time, providing rapid reference service.

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