Customer Service Manager

Candis Maninang ******.********@*****.*** 408-***-****

Recruiting / Account Management / Staffing Coordinator experience:

Created reqs in ATS & maintained

Maintained & built client relationships.

Responsible for req pipelines and recruiting daily/weekly/monthly metrics

Created Boolean logic strings / sourcing (Prescreen resumes)

Coordinated candidate interview schedules & onboarding

Locking down candidates

Submission process (through VMS and direct onsite or hiring manager)

Extended offers & negotiated offers

Maintained & followed-up with candidates

Vendor management & developing client relationships

Conducted Reference and Background checks

Campus recruiting & job fairs

Job Boards used: Monster, CareerBuilder (Edge), Dice, LinkedIn, Indeed, etc (maintained postings on job boards)

Design and lead improvement of talent acquisition processes

Standardize talent acquisition processes so that they are effective globally

Knowledge and experience of the end to end recruiting process within a global organization

Strong process and process effectiveness focus and track record recruiting, compliance, work force management program, vendor management, job boards, talent acquisition, process work

Certification:

MARS / Master Accreditation in Recruiting and Sourcing – Certified from netPolarity February 2012

Recruiter Academy Certified Recruiter – RACR / Lena Human Capital May 2017

Work History:

Sutter Health / PAMF (RHI Staffing Agency)

Sourcing Team Member May 2015 – current

***converted full time***

My main responsibilities is to focus on sourcing for MARP candidates; identifying / prescreening / and moving them along in the Taleo ATS system. This is includes disposition candidates as well. I have also been trained on extending offers and creating reqs for MARP. Day to day operations included sourcing on CareerBuilder & Indeed as well as managing the MARP reqs in the Taleo ATS system. I also take care of supporting the recruiting team members with prescreening candidate, scheduling interviews and testing. I have successful assisted on two major job fairs (MA’s and LVN’s). I work closely with my manager on any special projects and play the roles as the team admin / coordinator as needed. I have monitored & collected data regarding the sourcing tools and the candidate pool to provide my manager with #’s to go into her executive meetings. My role is measure by meeting the expected #’s for the interviews & I have been pretty successful at reaching the goals.

PDS Staffing Agency

Full Cycle Technical Recruiter November 2014 – May 2015

My responsibilities included full cycle recruiting. From sourcing, to screen resumes, submittals, setting up interviews, following up on feedback, and locking the candidates in. I participated in a morning meeting daily with the team to go over my updates on all my req statuses. I completed spreadsheets to track specific client req status as well as my weekly production.

Prolinx Staffing

Service Delivery Manager & Executive Talent Acquisition Manager May 2013 – November 2014

My responsibilities included managing one of our main clients. I act as the onsite manager providing recruitment support (sourcing, screening, and interviewing) as well as maintaining the employees on-board. I take care of the on-boarding process from initiating the offers, negotiating the offers, re-imaging the laptops, sending out all notifications for the on-boarding process, walking the new hires on-board for their first day. I assist with the SOW’s /renewals for each project. In addition, I am responsible for the managing the recruitment team for Prolinx. I conduct weekly meetings and assign reqs. This includes req huddles and handling resume submissions. I maintain a relationship with the clients and also conduct conference calls to ensure the focus on each req given is accurate. I participate in many seminars and webinars to help improve the recruitment and sourcing processes and I share within my team. I create meeting notes for every meeting I conduct as well as 1:1 monthly evaluations with everyone reporting in to me.

netPolarity

Sr Technical Recruiter January 2012 – April 2013

My responsibilities included recruiting technical positions within our wide client database. Responsible for the submission of qualified candidates to open job requirements. Worked with sourcers and account manager to identify the requirement needs in a req huddle. Provided customer service as well as negotiating with candidates & clients to extend offers, compensation, & facilitate the placement of candidates. Solicit referrals of other top talent in the area. Maintain self metrix on a daily and weekly base to hit monthly goals. Developed and maintained strong relationships within client business units/manager and all partners. Review& pre-screened prospective candidates resumes and helped to improve their profile. . Initiated Level-set meetings with agencies for difficult to fill requirements. Attend client provided training as requested. Maintain client and vendor relationships working closely with account managers, onsites, and hiring managers. Managed contractors completion of assignments. Attend client manager/leader hiring plan meetings as needed.

Exodus Inc. /Brilliant Advertising Inc.

Sr Recruiter April 2011 – January 2012

My responsibilities included creating and maintaining job postings on various sites, prescreening resumes as well as pushing resumes through the applicant tracking system. In addition I maintain the office supplies and cleanliness of the office. I manage mail, faxes, and answered all incoming calls. Maintained front door traffic and distribute pay checks. Assisted with marketing company’s products as well.

CareMore, San Jose, CA

Seasonal HR Recruiting Sales Extender August 2010- December 2010

My responsibilities included supporting the Sales team with weekly events. Responsibilities also included assisting with lead cards and event set-ups. Worked on various projects such as the Sr. Health Fair: contacting over 100 vendors and generating memos regarding the event. My role is to primarily help the Sales team in the preparation enrollment period through the end of enrollment from October-January. Basic administrative functions such as spreadsheets, photo copying, and light data entry. Marketing/promoting with excellent customer service for our company name is one of the key requirements in this role.

Bankers Life & Casualty- Campbell, CA

HR Coordinator / Branch Office Administrator June 2009- August 2010

My responsibilities included managing 3 offices & supporting anywhere from 30-50 agents: answering phones, servicing customers with assistance on claims and policy information. Tracking various records to meet compliance standards. Recruiting and helping with the on boarding process for new potential agents. Supporting agents with processing applications and following up with pending applications. Preparing materials for trainings. Preparing and organizing conference calls and monthly meetings. Providing direct assistance to Branch Manager. Maintain office cleanliness and stocking up on all materials as needed. Organized and maintained filing systems. Distributing leads and call lists.

Olympus- San Jose, CA

HR Coordinator / Receptionist November 2008- June 2009 Temp Assignment

I was hired as an HR Assistant Coordinator to provide assistance with filing, organizing HR events, tracking spreadsheets, assist with temp recruiting, distributing paychecks, updating HR bulletin board, and provide back up front desk customer service support. Supported recruiter with interview schedules and coordinating flight/lunch arrangements as needed.

Federal Realty- San Jose, CA (Richmar Staffing)

HR Coordinator / Receptionist March 2008- October 2008 Temp Assignment

My role as the front desk receptionist was to process invoices, answer along with screening calls, distribute the mail, and maintain the office cleanliness.

Cepheid- Sunnyvale, CA (Richmar Staffing)

HR Coordinator / Onsite Recruiter October 2007- January 2008 Temp Assignment

My responsibilities included various HR duties including: recruiting temporary employees, opening requisitions, assisting with the on boarding of the temp employees, scheduling interviews, producing offer letters, supporting direct hire recruiters, updating a weekly pipeline in excel which tracked the openings. Acted as liaison to our approved agencies within the MSP program by providing assistance in screening potential candidates for temporary and temp to hire openings with our company. Established and grew relationships with agencies in specified tier/region. Developed and maintained strong relationships within client business units/manager and all partners. Reviewed prospective candidates submitted by agencies and educate agencies on how to improve standards for higher caliber talent. Understand and anticipate the hiring managers needs in respect to hiring of contingent workforce. Attended client manager/leader hiring plan meetings as needed. Initiated Level-set meetings with agencies for difficult to fill requirements. Attended client provided training as requested. Negotiated with agencies, extend offers, negotiate compensation, facilitate the placement of candidates and solicit referrals of other top talent in the area. Responsible for organizing company events and holiday decorations. Managed, updated, and revised employment listings on the all recruitment advertising websites including: Monster, Dice, Hotjobs, Careerbuilders, Ladders, Kitlist, Diversity, Medzilla, Biospace, SalesJobs.com, and other recruitment sites. Responsible for initiating, following up, and closing background checks. Handled termination process.

Trend Micro- Cupertino, CA (Randstad Staffing)

HR Coordinator June 2007- September 2007 Temp Assignment

My responsibilities included various HR duties including: recruiting temporary employees, opening requisitions, assisting with the on boarding of the temp employees, scheduling interviews, producing offer letters, supporting direct hire recruiters, updating a weekly pipeline in excel which tracked the openings. Supported recruiters with interview schedules and coordinating flight/lunch arrangements as needed. Responsible for organizing company events and holiday decorations. Managed, updated, and revised employment listings on the all recruitment advertising websites including: Monster, Dice, Hotjobs, Careerbuilders, Ladders, Kitlist, Diversity, Medzilla, Biospace, SalesJobs.com, and other recruitment sites. Responsible for initiating, following up, and closing background checks. Handled termination process.

Foundry Networks- Santa Clara, CA (Kelly Services)

HR Coordinator January 2007- May 2007 Temp Assignment

Chapman Properties- San Jose, CA

Recruiter (company shut down) November 2006- January 2007

Silicon Valley Staffing Group- San Jose, CA

Junior Recruiter October 2005 - November 2006

Skills / Qualifications:

Microsoft Outlook, Word, Excel, PowerPoint, SalesForce, Lawson

Detail Oriented & Multi Tasking

Able to perform in demanding fast pace environments & high volume (High standard recruiting metrics)

Excellent Customer Service Skills & Fast Learner

Familiar using various applicant tracking database systems: IQN, WAND, Fieldglass, Taleo

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