JASON J. THOMPSON

Email: ac10eh@r.postjobfree.com

Phone: 612-***-****

PROFESSIONAL WORK EXPERIENCE

Ameriprise Financial, Minneapolis, MN 3/2016 – 7/2017

Operations Manager (Brand, Advertising, Content and Employment Marketing)

Streamlined processes and procedures to identify and implement efficiencies to improve communication and collaboration

Developed and own tools that facilitate content management, tracking, reporting, automation and optimization across channels

Lead efforts related to team management, employee engagement and development

Supported the effective and efficient content and marketing strategy across multiple channels

Ameriprise Financial, Minneapolis, MN 5/2011 – 3/2016

Sr. Business Systems Analyst (Compliance, Risk Mitigation – Technology)

Served as Sr. BSA for 2-3 concurrent large-scale projects across a broad spectrum of compliance business partners such as: Anti-Money Laundering, Anti-Fraud, Centralized Supervision Unit, Physical Securities, Asset Management, E-Communications, and General Counsel's Organization

Leveraged technical knowledge, business familiarity, and adaptive communication skills to nurture effective working relationships with project teams, business partners, and management

United business strategy with project and tool capabilities for effective solution-oriented integration approach

Drove positive results by ensuring clear, concise, tangible, and traceable technical requirements have been captured while providing analysis insight and process improvement options that are technically feasible and align with business needs

Analyzed tool performance metrics and other enhanced analytics to identify current gaps and future opportunities

Effectively adapted to frequently changing environments and deadlines by exercising strong organizational skills

Actively champions and contributes to the continuous improvement of the business systems analysis best practices, using innovative ideas and peer collaboration to increase effectiveness and consistency of the analyst organization

Represented the Compliance, Risk Mitigation - Technology organization as the Employee Engagement Survey Action Team Lead

Nominated to participate and completed the Exploring Leadership and Peer Leadership Group sessions in 2015

Wells Fargo Institutional Trust Services (ITS), Minneapolis, MN 12/2005 – 5/2011

Business Systems Consultant (Mutual Fund Back Office) 3/2008 – 5/2011

Acted as a liaison between external technical development groups and multiple business lines within ITS to produce system project requirements based on Wells Fargo Unified Process/Enterprise Project Methodology guidelines

Served as Lead System Analyst for 2-3 complex development projects concurrently using various project methodologies including waterfall, iterative, and agile

Produced project definitions, process flow diagrams, system use cases, system logic requirements, report specifications, data elements, test plans, test scripts and performed application testing

Analyzed business issues and recommend solutions with automated technical systems and business processes re-engineering

Represented Custody Project Support team in ITS Project Analyst Forum to create unity in documentation and process consistency among all ITS project analyst groups

Reviewed colleague documentation for requirements accuracy and adherence to guidelines

Created internal Project Life Cycle Documentation process and document templates for ITS

Operations Analyst (Mutual Fund Back Office) 12/2005 – 3/2008

Managed up to 10 small to moderately complex internal development projects simultaneously

Produced system use cases, system logic requirements, report specifications, data elements, test scripts and performed application testing

Served as subject matter expert on Mutual Fund Operations technology projects

Executed Mutual Fund Operations Capacity Planning to determine FTE and system needs and deficiencies based on current and future processing volumes

Produced reports and maintained data for Mutual Fund Operations process support and research

Diagnosed and resolved application support issues for Mutual Fund Operations group

Wells Fargo Education Financial Services (EFS), St. Paul, MN 11/2001 – 12/2005

Business Systems Consultant

Directed EFS web initiatives and product strategy

Served as the liaison between the Marketing Department and the Web Development Team/Wells Fargo Content Management for internal and external Marketing initiated web projects

Maintained the content on www.wellsfargo.com/student and all 14 EFS Partner web sites

Designed EFS private loan application process flow, system functionality, website layout, and end user functionality

EDUCATION

Bachelor of Arts – Business Management

St. John’s University - Collegeville, MN; May 2001 Graduation

TECHNICAL EXPERIENCE

Proficient skills with Microsoft Office Suite as well as Visio, Access and SharePoint; HP Quality Center/ALM, DBVisualizer/SQLDeveloper, Eloqua, Salesforce

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