Receptionist

MARIA CEJA

*** *.****** **., **********, Texas **159 (Cell) 512-***-****

************@*****.***

Summary:

To work in a challenging, energetic position with a progressive company that will utilize my administrative, customer service, and managerial skills. To learn more about the company and improve my skills and knowledge. I want to further my education through classes offered through the company and through my own initiative. Customer support in high call volume environments. Superior computer skills and telephone etiquette. Qualified Receptionist and escrow assistant with 18 years in fast-paced customer service and call center environments. Personable and professional under pressure. Excellent communicator with 18 years in a demanding call center environment as a Customer Service Representative.

Languages: Bilingual (English & Spanish) writing and translating documents

SKILLS:

Ram Quest, PC Proficiency, Data Entry Accounting Skills/Team Management Customer Service/Client Relations Problem Resolution, Creative problem solver Exceptional communication skills MS Windows proficientQuick learner Strong client relations, Shipping and receiving professional

WORK HISTORY

Escrow assistant:

LUNA & LUNA LLP/EXCEL TITLE COMPANY 500 N.Central Expwy. Suit #175 Plano, TX

Start Date: 06-2003 to 06-2016

Order Taxes working with County Tax Offices, Prepare Invoices, Review all lender docs, Prepare HUD's, Lender/borrower/agent interaction, Balance files, Schedule closings in county & out of county.

Posting all Outgoing/incoming wires, Clearing title making sure files are clear to close, Fax for funding, Send all title work to lender-agents, Consistently provided friendly guest service and heartfelt hospitality. Promptly and empathetically handled guest concerns and complaints.

Demonstrated integrity and honesty while interacting with guests, team members and managers, Greeted customers and provided excellent customer service, Pleasantly and courteously interacted w/customers, Maintained high standards of customer service during high-volume, fast paced operations, Cross-trained and coordinated scheduling with team members to ensure seamless service.

Post closing/ Funder:

LUNA & LUNA LLP/EXCEL TITLE COMPANY 500 N.Central Expwy. Suit #175 Plano, TX

Ship Lender Packages/ Borrowers. Prepare government packages for audits. Prepare daily government post-closing pkgs. Electronically record and FedEx record all legal documents. Prepare and send all policy packages. Resolve post-closing issues. Perform other administrative tasks. Prepare all statement of locations applications. Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot. Ensured superior customer experience by addressing customer concerns, Routinely answered customer questions regarding merchandise and pricing. Asked open-ended questions to assess customer needs.

Receptionist:

LEGAL AID OF NORTH TEXAS 1500 Main St. Dallas, TX 214-***-****

Start Date: Nov. 1999 to June 2003

Bilingual document translator, Dallas Volunteer Attorney Program Member Switchboard operator Multi-tasking clerk responsibilities

Office Manager:

ACE CASH EXPRESS Dallas, TX 972-***-****

Start Date: July 1997 –Sept. 1999

Management/team scheduler and coordinator, High-volume bank deposits, Customer Service. Data entry

Education:

GED

Anderson High SchoolAustin Texas

EXCELLENT REFERENCES AVAILABLE UPON REQUEST;

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