Customer Service Data Entry
Resume:
Aracely A. Sotillo
Miami, FL 33054
786-***-**** Cell
E-mail: **********@*******.***
Objective Practice all my knowledge and abilities in order to provide excellent service while gaining
experience and expanding my career opportunities.
Summary Experienced in development and implementation of clients service programs, able to
handle difficult customers and very familiar with industry standard computer software.
Adept at remaining professional at all times, update and implement new procedures, programs and standardized policies. Responsible, friendly and detail oriented individual who enjoys working with people, eager to learn and customer oriented.
Education
July 2014 - Medical Billing and Coding ICD-9 CM & ICD-10, CPT, HCPCS & Knowledge
Dec 2000 - Associate in Engineering Technician Majored in Administration
Dec 1978 - Bilingual Secretary/Accounting – High School (Technological School)
Highlights
Very strong customer service and communications skill
Always maintains pleasant and professional attitude
Excellent ability to solve customer problems quickly
Works hard to stay updated on any changes.
Computer System (Word, Excel & PowerPoint)
Inbound & Outbound calls
Work Experience
September 2014 – present Infinity Behavioral Services (Billing Specialist)
Data entry of Patients Demographic Information
Bill Claims – CPT, IC-9 and ICD-10
Working with Availity
Review Claims (follow)
Interact with Insurance Companies
Work with rejections.
December 2012 – September 2013 Miami Dade County (Computer Teacher/Instructor)
Teach Microsoft Word 2007-2010
Teach Microsoft Excel 2007-2010
Teach Microsoft PowerPoint 2007-2010
Teach students the Keyboard and functions.
Measure students typing progress
Prepare material established by the program.
Conduct and explain classes to student.
Make reports and updated progress of students into the system.
Recruit prospective students for new period of class.
Aracely Abel-Sotillo Pag. 2
September 2012 – October 2014 Miami International Airport (Security Officer)
Scanner Machine (Scan employee luggage)
Secure all passengers and employees areas
April 2007 - August 2012 University of Miami UM (Health Management Technician)
Prep and re-assemble charts.
Verify patient demographics Information
Electronic Medical Record implementation
Perform Quality Assurance and Quality Control.
General office duties (Fax, Scanner, Phones call with Nurses and Providers)
Handle different Medical Forms.
Language: English & Spanish
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