Customer Service Data Entry
Resume:
GEOFFREY MITCHEM
**********@****.***
SUMMARY: Information Systems professional with progressive responsibilities, allowing myself to utilize and expand upon my acquired skills in data management, healthcare and accounting knowledge; extensive management and supervisory experience, applying unique critical thinking and analytical skills.
SKILLS: Computer Programming, Database Management, Excel, Microsoft Office, Administration, Word,
Outlook, Customer Service.
MILITARY: United States Air Force
Telecommunications Specialist/Computer Operations. Honorable Discharge.
PROFESSIONAL
EXPERIENCE :
Marshall’s, Union, New Jersey 10/15-Curr
Backroom/Merchandise Coordinator
Review the progress of the truck and the team on a frequent basis to ensure
all merchandise is processed.
Assign required roles to the associates to achieve door to floor processing.
Ensure rolling racks are sorted by area.
Work closely with the operations manager to ensure space issues, identify pressing
equipment issues, goods being placed correctly, scheduling, performance, productivity
results and adjust the flow of merchandise presented to the sales floor accordingly.
Review backstocked merchandise and prioritize flow to the floor.
Greet customers and identify feature opportunities that require replenishment.
Kelly Services., Piscataway, New Jersey- temporary position 3/13-5/15
(CHUBB & SON), Warren, New Jersey
Premium Accounting Cash Unit Specialist
Managed timely and accurate processing of all premiums received in PASC.
Provided assistance to specialists with problem resolution and coordination of expedient collection of aged items.
Provided customer service, understanding of process flows, performed research and the cultivating of service and support with areas supporting cash efforts.
Guaranteed the accurate and timely issuance of all notices of cancellation for non-payment and production of reinstatement notices.
Processed various state mandated legal requirements.
Kelly Services., Piscataway, New Jersey-temporary position 6/10-2/13
Administrative Assistant – typing, mail distribution, word processing.
Help Desk – troubleshooting service connections, system updating, analysis.
Receptionist – answering phones, producing work orders, system updating.
Records Keeper – inventory, sorting, filing, data entry.
Customer Service – excel spreadsheets, form distribution, phone communications.
Clients – Ameriprise, Banctec, Seton Hall University, Kean University, AIG.
Angelord Inc., Union, New Jersey- temporary position 2/10-5/10
(UNION COUNTY COLLEGE), Cranford, New Jersey
Assistant Billing Coordinator – Student Accounts
Provided 3rd party billing check requests.
Posted bank deposits using excel spreadsheets.
GEOFFREY MITCHEM
**********@****.***
Angelord Inc., Union, New Jersey – temporary position 2/08-1/09
(HITACHI POWER SYSTEMS), Basking Ridge, New Jersey
Document Control Administrator-Project Operations
Compiled and maintained control records.
Related files to release blueprints, drawings and engineering documents to manufacture to other operating departments.
Snelling Personnel, Summit, New Jersey-temporary position 4/06-2/07
(CELGENE CORPORATION), Summit, New Jersey
Customer Service/Data Entry Specialist
Registered new prescribers, pharmacies and patients into the risk management restricted distribution program.
Analyzed patient physician agreement forms for the appropriate qualifying information.
INTEGRATED PHARMA TECHNOLOGIES, Morristown, New Jersey 10/03-1/06
Regulatory Compliance Specialist.
Maintained database of practitioners with prescriptive authority from medical, osteopathic and nursing boards.
Obtained state licensure data from all state regulatory agencies on a yearly basis for validation purposes.
Quality Control Specialist
Established and monitored processes ensuring that quality control audits of the data entry processes are conducted routinely, timely and that any related discrepancies are corrected.
Data Entry Specialist
Certified in PDMA compliance (Prescription Drug Marketing Act).
Manually, accurately and at a high quantity, processed the scanned written requests, receipt of distribution, transfers, returns and physical inventory forms for licensed practitioners designed to capture all information mandated by the FDA (Food and Drug Administration) for the purpose of distribution of prescription drug samples.
Pomerantz Staffing, Union, New Jersey – temporary position 9/01-10/02
(ATLANTIC CONTAINER LINE), Iselin, New Jersey
Researched and reviewed billing events, expense reports and bookkeeping for proper payment to vendors.
Utilized the atlas system to track and update the system’s status.
Produced checks payable to vendors.
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EDUCATION:
Sanford Brown Institute, Iselin, New Jersey
Received Certificate in Medical Billing and Coding.
The Chubb Institute of Technology, Parsippany, New Jersey
Received Certificate in Computer Programming.
William Paterson University, Wayne, New Jersey
12 credits in Undergraduate Studies.
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