Pricing Analyst

Termaine L. Griddine

**** * ***** ***** *** **

Omaha, Nebraska

Home: 816-***-****

**********@*****.***

www.linkedin.com/pub/termaine-griddine/43/147/300/

Summary

Result-driven professional with a progressive career in Billing, Accounting, and Pricing Resolution. Highly effective communicator and team leader with proven analytical skills and the ability to interpret financial documents, and have built long-term relationships with internal and external customers through continuous improvement processes. Skilled at developing and executing targeted business initiatives that make services and their processes resilient. Very competitive in nature and have the will to win and execute all tasks.

Experience

Feb. 17 – Present

First Data Corp Omaha, NE

Senior Accountant

●Responsible for assuring financial compliance with and implementing financial terms for assigned external First Data client contracts.

●Reviews customer contracts to determine contract obligations and prepare necessary documentation for contractual items including rebates, minimum fees, fencepost overages, and volume sensitive pricing.

●Provide financial information regarding these items to the internal Finance group for accrual purposes.

●Responsible for performing audits on annual contract reviews and price increases to determine all contractual obligations have been calculated correctly and all internal and external documentation completed.

●Serves as a resource for contract related issues for both internal and external clients.

●Provides guidance and contractual expertise to the client services community regarding contractual financial issues.

●Interacts with the company’s sales, legal and business units within assigned channels or regions to support contract related questions or guidance.

●Works closely with sales and services management, legal and sales operations to ensure proper compliance with revenue recognition rules and guidelines.

●Provides complex analysis for close related functions such as Account Reconciliation support and monthly accounting accruals.

●Assists in developing and driving cross-functional process improvements to increase productivity and efficiency.

●Participate in cross-functional projects as subject matter expert to support business, regulatory, and other operational changes. Assist in assessment of internal controls related to contract administration and accounting operations to ensure compliance with Company policies and requirements.

Oct. 16 – Feb. 2017

LinkedIn Omaha, NE

Billing Resolutions Analyst

●Handle inquiries of the Billing Support queue, supporting all invoicing and billing support functions for external and internal customers

●Process invoices and customer account amendments in a timely and accurate manner

●Ensure deliverables are met as per defined targets and SLA’s for nonstrategic clients

●Effectively manage all Billing Support queries by collaborating cross functionally and with management

●Research complex accounting errors or billing discrepancies, utilizing system functions to ensure compliance with applicable controls

●Partner with International counterpart ensuring that efficient processes aligned globally are being followed

●Ensure daily deliverables are met in terms of defined targets & SLA’s

●Drive process improvements in the area of accounts receivables, cash applications, credit management, and collections

●Perform additional duties as required

Nov. 14 – Aug. 16

SBM Management Services, LP McClellan Park, CA

Procurement Analyst/Jr. Business Analyst

Solicits and evaluates proposals for the requested commodity

Advises team members or management on the appropriate supplier and/or product to be used

Maintains supplier database

Manages quarterly scorecard distribution and population

Assures that the commodity is delivered on schedule, at the negotiated price, and meets the quality standards of the company

Maintains timely control of orders, amendments, shipping notices, and other documents to assure accurate retention of records

Maintains, creates and updates processes and procedures

Fosters and audits compliance both internally and externally

Provides support as a backup for Sr. Buyer and Sourcing Manager

Acts as a liaison between Corporate and Operations

Working with Sourcing manager with sourcing consumable products and services.

Negotiating pricing contracts with vendors.

Research and resolve helpdesk tickets. Troubleshoot end user issues and provide responses to end users.

Support special projects as needed.

Support the development of communications and / or desk guides for distribution to end-users.

Nov. 2013 – Sept. 2016 UPS Mather, CA

Package Handler

●Marshall in aircraft and ground vehicles

●Load containers with packages from aircraft.

●Load trucks and aircraft with containers to be shipped to various locations.

●Unload cargo and packages to be loaded into containers and shipped.

●Ensure equipment and vehicles are secured when in use and when not in use.

●OSHA certified

Nov.2002 – April 2015 H R Block Corporation Rancho Cordova, CA

Tax Advisor III (Seasonal)

●Calculate and prepare Individual and Small Business Tax returns.

●Provide customer service and financial advice to clients as needed to decrease tax liabilities.

●Assist Clients via telephone with tax questions.

●Review and analyze current and prior tax documents for accuracy.

●Reconcile all transactions for closing.

●Process payments for tax preparation.

Aug. 07- Nov. 14 Sprint Nextel Corporation Rancho Cordova, CA Billing Rep III

Manual Fixed Charges/Wire-line Division (Information Technology)

●Contract implementation, ensured that all service level agreements were met and contract terms were executed correctly, implementing pricing and terms of contracts and issuing debits and credits to reconcile billing using excel macros and internal software.

●Creating process maps, or work flow charts to document step by step procedures of all assigned projects. As well creating M&Ps and maintain or changing both as needed.

●Locating process gaps, documenting root cause analysis of any gap and creating and documenting an irreversible corrective action.

●Thinking Lean, establishing new cost effective ways to improve/streamline processes while maintaining business justifications while creating more efficient business practices.

●Analyze pricing documents and CSRs, interpret billing, correspond with Sales and Account teams as needed.

●Quickly maneuver through mass quantities of data using SQL queries, v-lookups, access tables, and pivot tables.

●Asset Management/Inventory Control of all circuits (billing or disconnected in 6 month time frame) using ad-hoc reporting and CSRs to ensure accuracy of billing, usage, location. While also locating cost discrepancies and reconciling those costs. Escalating all discrepancies if needed.

●Run and maintain T3 and CSM reporting on a monthly basis.

●Maintain foreign pricing and conversion rates on foreign pricing spreadsheet.

●Ability to work on multiple projects and/or assignments simultaneously.

●Ability to perform in a fast paced environment and adjust to changing conditions.

●Experience in providing customer service and support in a technical environment.

●Creating reports with the aid of pivot tables, pareto charts, and excel macros to document and display trends found to effectively communicate findings with upper leadership.

●Installing, disconnecting, upgrade/downgrades, Hotcut moves of access, port, CPE, and MNS billing. Using contracts to match various circuit speeds with pricing and ensuring costs are accurately billed.

●Manually keying invoices into AS400.

●Maintain SLAs, cycle time, and accuracy

Aug.04 – Aug.07 Sprint Nextel Corporation Kansas City, MO

Billing Rep II

PDN Operations/Wire-line Division (Information Technology)

●Primary team coordinator for team building activities.

●Assist in transition training of work within the Private Dedicated Network Operations functions from Sacramento to Kansas City. Primary person in maintaining and updating pricing codes for network platforms.

●Secondary Private Dedicated Network Work Flow Coordinator.

●Completes Billing order validation and entering into Private Dedicated Network mainframe.

●Ran reports through for revenue generated by Private Dedicated Network Billing Platform.

Jun.04 – Aug. 04 Sprint Nextel Corporation Kansas City, MO

Commissions Analyst Finance (Finance)

●Uploads payments for commissions for retail associates.

●Setup and adjust sales reps commission payments.

●Research payment history and claims for representatives.

●Provide expert analysis, interpretation, and evaluation of all rules and regulations to approve commission claims.

●Monitors performance on accounts, regulatory, and statutory provisions via oral or in writing through reports and vouchers.

●Setup tables in access to ensure that sales reps received correct compensation.

●Performed queries and reporting in oracle

May 04 – July 04 Great Western Bank Overland Park, KS

Document Imaging Specialist

●Completed various day-to-day functions within the operations department

●Perform other job-related duties or special projects as assigned.

●Reconciled bank transactions and balanced accounts.

●Cross-train and learn other functions within the department as needed.

●Act as a resource for internal customers.

●Must be able to work with complex banking transactions. Will look for and

identify possible risks and fraudulent activities to both customers and Great

Western Bank.

●Provide quality customer service to customers. This includes responding to

customer inquiries, troubleshooting and resolving issues, follow-up both by

telephone and email, and internal service events.

Dec. 03 – May 04 HR Block Financial Advisors Kansas City, MO

Operations Specialist I

●Provided correspondence to customers on their accounts

●Helped clients place trades on their accounts

●Researched and calculated the cost basis of client’s accounts.

●Closed, updated, and created new accounts are clients request

●Performed analysis on client’s accounts to determine if a new plan would be

beneficial.

Sept, 03 – Dec. 03 Ameristar Casino Kansas City, MO

Banker/Cashier

●Provided customer service to casino guest.

●Accounted for 3.5 million dollars in currency daily.

●Redeemed tokens, tickets, and coupons as needed.

●Verified drawer inventory before and after shift.

●Recorded journal entries to general ledger

Aug. 02 – Jul. 03 University of Missouri Kansas-City Kansas City, MO

Procurement Specialist (Work-Study)

●Accounted for the inventory that came in and out of the warehouse.

●Checked inventory count using automatic inventory system.

●Sent correspondence to vendors and departments as needed.

●Delivered supplies to various departments on campus.

●Provided customer service to the vendors and departments.

●Processed purchase orders, petty cash, and inventory of all office supplies.

●Update procurement website of bid of all venders involved with the company.

●Processed work orders to departments

●Updated inventory system with new supplies

●Tracked inventory and shelf life for items in warehouse.

●Performed queries and reporting in oracle.

Education

Bachelors in Liberal Arts emphasis in Accounting – University of Missouri Kansas City (Graduated Dec. 2003)

University of Phoenix – MBA (In Progress)

Approximate Graduation date (May 2017)

Organization

Ordain Minister of Men’s Ministry (Word of Deliverance)

Diamond Network (Lead over Community and Civic)

National Society of Black Engineers (Member)

Assistant Head Coach (South Suburban Little League Football)

Systems and Applications Used

Excel

Microsoft Word

Access

AS400

Oracle

PeopleSoft

Outlook

Lotus Notes

SharePoint

Salesforce

Cabs

AppWorks

PaySys

Bill prod

ODBC

References

References are available upon request.

Contact this candidate