Customer Service Microsoft Office

Sandra Gustetic

*** ** **** ******* ******** Pines, Florida 33025 P 954-***-**** ***********@*****.*** Objective

To pursue a long-term position allowing for parlay of demonstrated organization, customer service, communication, analytical and management skills.

Profile

Motivated, seasoned personable business professional with multiple college degrees. Talent for quickly mastering technology. Diplomatic and tactful with professionals and non-professionals at all levels. Accustomed to handling sensitive and confidential records. Demonstrated history of producing accurate and timely reports and insurance guidelines.

Flexible and versatile. Able to maintain a sense of humor under pressure. Poised and competent with demonstrated ability to easily transcend. Thrive in deadline-driven environments. Excellent team building skills. Expert in customer care/communications, and problem solving, relationship building and user training and support. Twenty years of commended performance in key customer service and support roles. Skills Summary

Project Management

Report Preparation

Written Correspondence General

Office Skills

Computer Savvy

Customer Service

Scheduling

Marketing & Sales

Accounting/Bookkeeping

Front-Office Operations

Professional Presentations

Communication: Reports/Presentations/Technology

Prepare complex reports for resort organizations and retail companies, ensuring full compliance with agency requirements and tight deadlines.

Design and implemented series of new promotions for associates, providing ergonomic counseling and educating employees on proper use of promotions for maximum results. Communicate new procedures to co-workers to facilitate understanding for executing said procedures. Rapidly learn and master varied computer programs; completed Microsoft Office Suite certificate course. Customer Service/Problem Solving Skills

Strive to exceed customer/ employer expectations by delivering second-to-none service. Maintain customer centricity in all initiatives and interactions, always putting the customer first. Handles the demands of a high-volume customer service desk with ease...exemplary customer service and complaint handling skills

Computer Skills

Novell Operating System, Windows, AS400, Microsoft Office, Rene Perez Accounting Education

2005-2007 ATI College of Health Associate Degree in Diagnostic Ultrasound-Graduated Magna cum Laude 1983-1987 Brick Computer Science Inst. Bachelor of Science Degree in Computer Science-Graduated Summa cum Laude

1998 SER/IBM Business Institute, Diploma in Business Management and Microsoft Office Sandra Gustetic

220 SW 96t h

Terrace Pembroke Pines, FL 33025 954-***-****

***********@*****.***

Work Experience

10/2008- to Present Bass Pro Shops Dania Beach, FL Lead-Credit Cards

Motivate and train credit associates to solicit the Bass Pro Visa Rewards card. Compile and execute incentives monthly. Maintain promotions

Troubleshooting, Problem Solving, Up-Selling/Sales Support, Customer Order Fulfillment, handles the demands of a high-volume customer service desk with ease exemplary customer service and complaint handling skills, dedicated and reliable with a friendly attitude. Take cash, credit cards, and merchandise credit, for goods bought 1/2008 - 10/2008 International Lifestyles, Inc. aka Super Clubs Hollywood, FL Operations Analyst

Ensured the performance obligations of in-house computing systems are met. This includes gathering and analyzing data in support of systems management, maintenance, and performance. Generating and compiling reports based on the findings, complete with probable causes and possible solutions to systems issues. I have applied proven communication, analytical and problem-solving skills to help identify, communicate and resolve malfunctions and make the appropriate recommendations in order to maximize the benefits. 2/1999 - 3/2005 Unique Vacations/Sandals & Beaches Resorts International Miami, FL Supervisor-Pricing and Costing, Operations Analyst Create and execute various accounting reports utilizing Excel, maintain databases Troubleshooter, go into various departments analyze the problem and facilitate new procedures, Airline Reporting Corp. Auditor/Debit Memos

Incentive Coordinator for the Reservations Dept, Interline Agents and Wedding Dept. Compile each month amount of incentive due each agent/manager utilizing Excel and other in-house software Introduce new techniques and set-up training programs for key staff to implement new procedures Develop and implement new promotions/IT

Maintain several databases with regard to our resorts, (Rates, promotions, and airfares) Develop and implement procedures for the databases Liaison between agents and accounting, Managerial & Budgeting skills 1/1996 - 2/1998 Carnival/Pan Am Airlines Ft. Lauderdale, FL Executive Assistant Director of Pilot Training

Created and executed various reports such as training schedules for B727 & B737, A300‘s Aircraft systems, Basic Indoc, General Security, Hazardous Materials

Maintained FAA regulated manuals for the above-mentioned aircrafts Liaison between Director and Airline Pilots, ARC auditor revenue accounting 2/1990 - 1/1996 Tamirson, Inc North Miami, FL

Office Manager

Managed 15 employees with daily tasks, delegated work assignments Payroll (ADP)/Workmen's Compensation/Insurance

Accounts Rec/Pay

All aspects of Customer Service, answered phones, serviced catering clients, expanded sales in catering and restaurant equipment

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