Administrative Assistant Data Entry

Susan Amechi

Apt **-**** Pandora Street, Cell: 778-***-****

Burnaby, BC, V5A 1B7 E-mail: *****.******@*****.***

PROFILE

Positive and proactive graduate with practical Customer Service Experience, great communication skills and attention to details demonstrated by handling different client and tasks. Highly committed with excellent multitasking skills necessary for adhering to strict timeline.

SKILLS

●Microsoft office (MS Word, Excel, Power Point, Access, outlook)

●Organization and Problem Solving skills

●Written and Oral Communication Skills

●Dedicated team player

●Multitasking

●Ability to type 50wpm

WORK EXPERIENCE

Stericycle (Red Cross) Aug 2017-present

Call Centre Representatives

●Answering incoming phone calls and transferring to the appropriate representative

●Reviewing and assessing documents

●Communicating with people affected by BC fires, via phone requesting for resubmission of documents and survey to Red cross

●Updating excel spreadsheets and red cross database information of individuals affected by the BC fires

●Typing and proofreading of information provided by individuals for verification before approval

● Data entry and typing clients reports by updating customers information, and their profile on the red cross database

ADT Protectron May 2016 –Jan 2017

Call Centre Representative

●Performed data entry services for the company in regards to updating customers information, and call logs

●Demonstrated ability to log all notes and follow up information accurately

●Kept records of all conversations in our call center database in a comprehensive manner

●Identified customers’ needs, clarify information, research every issue and provided solutions and/or alternatives

●Managed large amount of inbound and outbound calls in a timely manner

●Built sustainable relationships and engaged customers by communicating effectively and taking the extra mile

Winners, Park Royal, BC Dec 2015 – Feb 2016

Sales Associate

●Knowledge of products locations throughout the store and directed customers or made suggestions

●Handled exchanges and refunds in a quick, efficient manner

●Operated registers, scanners and credit/debit card

●Keep the checkout area clean and orderly

VOLUNTEER

Access Pro Bono Mar 2017- present

Administrative Assistant

●Typing, formatting, proofreading, and uploading of spreadsheets and word documents before sending it to the manager

●Updating and Maintaining volunteer lawyers excel spreadsheet

●Communicating with potential sponsors by emails to participate in an upcoming legal clinics in British Columbia

●Handling of calls to various law firms and sponsors across British Columbia requesting for donations of gift packages for the volunteer lawyers

First United Church Community Ministry Society Jun 2014-Sept 2014

Administrative assistant / Thrift Store Assistant

●Typed, formatted, and proofread spreadsheets, word documents, emails, and brochures

●Assisted in sorting and restocking of donations

●Updated and entered data of volunteers into volunteer database and replying of their emails

●Updated and Maintained volunteers onto the PowerPoint spreadsheet

EDUCATION

Bachelor of Political Science Sept 2011 - Apr 2015

Simon Fraser University, Burnaby, BC

Foundation program Sept 2010 - Jul 2011

Vancouver Island University, Nanaimo, BC

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