Customer Service Data Entry

Adira Bailey

** ********* **

Cartersville, Ga. *0120

770-***-****

***.*******@*****.***

Summary

As a Receptionist and Front Office Person I schedule appointments, provide information and perform reception duties. I welcome Patients, check them in and perform tasks when they depart. I am a central point of contact during the patient's visit at the office. For example, I develop special activities and ensure informative dental promotional materials are available to the patients. I am good at performing the activities above, I am also good at working in a team and able to plan work processes and my own tasks well. I aim for results and find it important to perform my work well. I am patient-focused and that is why I like to take into account patients' wishes. I am able to empathize with patients.

• Highlights:

• Patient Education

• Patient Recall

• Patient Records

• Receptionist

• Sales

• Scheduling

• Answering Phones

• Collections/Accounts Receivable

• Communication Skills

• Customer Service

• Data Entry

• Eaglesoft

Experience:

I work closely with the Physician and staff to maintain a safe environment for the patients. Receive incoming calls to ensure the correct schedule for the Patients. Maintain an open communication with the staff to ensure proper registration. Acknowledge, file and send MOX messages

I edit claims and send any adjustments. Enter any procedures that have been recommended by the doctor for the patient. Pull route sheets and seat the patients accordingly. Return router slips to the front office staff when completed. Work clinical accounts at least a day ahead of time to make sure of accuracy.

Attend presentations held at the office and at other locations to better my skills and knowledge of patient services. Demonstrate knowledge of reporting systems, and knowledge of patient safety, I practice and adhere to the Code of conduct.

Strong problem solving skills

Ability to work flexible schedules and establish rapport quickly with patients/customers

Strong desire to exel

Positive to take ownership of customer/patient interactions with dedication to solving the issues

Exceed customer/patient expectations by providing a high level of world class service

I am capable of handling other duties as assigned.

Work History:

2005-2008

• Cartersville Medical Center

Emergency Room Registrar- Collecting Patient Information and storing into computer, verifying insurance benefits, collecting co pays checking patients in and checking patients out

2010-2017

• Dentistry at Kennesaw Point

Administration- Checking patients in. verifying insurance benefits and coverage, collecting copays, scheduling patients, Treatment Planning patients, checking patients out, marketing

• Dental Assisting-assisting the doctor in procedures,Impressions, Intraoral camera,ordering supplies, patient care

References available upon request

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