Charlene Swortfiguer

443-***-****

ac103i@r.postjobfree.com

Administrative Professional

10+ years’success leading innovation and maximizing profits for high-growth organizations

Performance-driven and versatile professional with experience working in fast-paced environments demanding strong organizational, technical, and interpersonal skills. Recognized for attracting new clients, while retaining a loyal customer base in a competitive market. Establishes trust and value with a proven ability to drive cost-effective sales strategies and initiatives that produce dynamic business results. Successful history balancing company and customer demands. Develop and harness business relations to cultivate new and existing business that establish goals, drive growth, achieve sales objectives and enhance bottom-line profits. Proficient with MS Office Suite, Explorer, Netscape, Access & SCT PowerCampus.

Highlights of Expertise

Customer Service

Advertising & Marketing

Administrative Support

Account Management

Customer Relations & Satisfaction

Revenue Enhancement

Business Operations

Market Research

Sourcing & Negotiation

Sales Strategy

Accounting

Communication

Career Experience

BSC America Inc. / Bel Air Auto Auction, Belcamp, MD (2011 – Present)

Bel Air Auto Auction has grown and evolved to become one of the most respected, efficient marketplaces for buyers and sellers in the mid-Atlantic, managing more than 100,000 vehicles each year, handling consignments from new and used car dealers, private business fleets, public service and government agencies.

CLIENT SERVICE REPRESENTATIVE (2015 to Present)

Primary responsibility: GSA (General Services Administration) account for two of Eastern regions.

Establish and set sales in AS400 for the Live, Heavy Equipment and Salvage sales, which may run concurrently.

Adhere to contract compliance and GSA Fleet Management System by preparing daily reports.

Register public bidders for online auction on proprietary Xcira program before sale and process ACH/Wire payment after sale.

Create and maintain de-identify and mechanical repairs Excel spreadsheets and vehicle catalog for public viewing on website.

Ensure vehicle repair/replacements are completed efficiently and invoices generated by collaborating with Auction Mechanics.

Audit fees prior to sale date and perform necessary corrections/additions for GSA.

Prepare final invoice for GSA, resolve any issues with repairs and submit for payment.

Complete Government Tag Management upon vehicle return, file and batch accordingly to send for destruction after sales.

DEALER SALES REPRESENTATIVE (2014 to 2015)

Innovative member of sales team with emphasis on Online Vehicle Exchange (OVE/Manheim) postings for dealers onsite.

Provided information for seller’s disclosure on general or unusual conditions; utilized gauge meters for paint depth on vehicles.

Photographed extensively and manually uploaded vehicle information to OVE when required.

Negotiated offers between sellers and buyers in the field and on the auction book.

Title pickup or delivery along with checks to and from dealer sites.

ADMINISTRATIVE ASSISTANT TO PRESIDENT (2011 to 2014)

Dealt with pressure and commands efficiently, providing administrative support at busy auto auctions for the President.

Organized and arranged mail accordingly, signed checks, prepared invoices and general correspondence responsibility.

Accountable for travel arrangements for President, auction personnel and sometimes Dealers.

Researched upcoming Conferences; apprised the President, and updated daily Outlook calendar.

Posted bank wires and checks in the AS400 system and titles shipped to financial institutions and individual dealers.

Assisted On-Line Vehicle Exchange Coordinator with numerous website, report, seller, buyer, sale and payment duties.

Updated Social Media on a daily and weekly basis: Facebook, Google+ and Twitter.

Instrumental in creating Power Point presentations for General Motors conferences, flyers and posters by utilizing Publisher.

Additional Experience

Randstadt Staffing (2010 to 2011) Three month temporary assignment at Calvert Education Services in Hunt Valley.

Office Team (2011 to 2011) Assignment at BSC America Auctions in Bel Air in the capacity of administrative assistant.

Worcester Eisenbrandt, LLC (2010 to 2011) Carpenter helper for D.C. Courthouse historic restoration project.

Structural Preservation Systems (2007 to 2010) ) Preservation Apprentice.

Goucher College (2004 to 2007) Secretary for Alumnae/i Affairs & assist Directors with Reunions/Special Events and Annual Giving.

Education

Building Preservation & Restoration, A.A.S., Harford Community College

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