Sales Marketing

Hoda Acham-Allah Awad

Mobile: 011-********

E-mail: ***********@*****.***

CAREER OBJECTIVE:

I am seeking a position that would allow me to engage and be a part of a well-established business organization and contribute to its success and growth. To acquire a position that will enhance my knowledge and skills for self development and career advancement.

PERSONAL DATA:

Civil Status : Single

Nationality : Egyptian

Date of Birth : 20/08/1982

Place of Birth : Cairo – Egypt

EDUCATION:

LICENS OF EDUCATION AND LETTERS– French Dept.

Ain shams University, Egypt

Notre Dame de la delivrande school (secondry school )

Notre Dame des apotres ( primary & preparatory school)

WORK EXPERIENCE:

Marketing and Admin Manager : At Ip&I for importing cosmetics (9/2012 – 4/2014 )

manage and coordinate all marketing, advertising and promotional staff and activities

conduct market research to determine market requirements for existing and future products

analysis of customer research, current market conditions and competitor information

develop and implement marketing plans and projects for new and existing products

expand and develop marketing platforms

manage the productivity of the marketing plans and projects

monitor, review and report (admin work such as sending fax, mails ….. ) on all marketing activity and results

deliver marketing activity within agreed budget

create marketing presentations

collaborate with the sales function

sales & service Team manager : At international travel agency Expedia For TD Canada (9-2009/ 7/2012)

• Monitor and coach staff of 40 agents

• document employee behavior that may result in punitive job actions such as termination or coaching

• Report to management montly statistics for each agent and all the team result by mail and power point report (admin work ).

• Ensure that service department employees follow safety policies and practices and that they report any and all accidents immediately to a good working relationship with customers to encourage repeat referral business

• Quality check completed jobs to Ensure that all the necessary shop equipment is in proper working condition

• Ensure that customer inconveniences, complaints and misunderstandings are dealt with fairly and quickly

• Ensure that proper service sales techniques are being used

• Meet with fixed operations director and general manager at least once a month to review current service department performance, set future performance objectives, promotional activities or any other matter

Sales Trainer with Xceed ( smart village ) (6/2008 - 8/2009)

Customer service representatives respond to customer inquiries and problems by providing information and directing requests to others who can supply the necessary information or service

Train sales skills for new agent to cross and upgrade sales to achieve the target

Senior Sales at Cairo airport duty free SHALHOUB GROUP (6/2006 – 6/2008)

greet customers, find out the customer's needs, describe a product's features and benefits, answer customer queries regarding the store and the merchandise, provide information about financing available,receive and process cash, check and charge/credit payments,provide change and receipts,bag or package purchases,count money, sort charge slips and balance monies,maintain sales records,place special orders,organize and process merchandise exchanges,process repair or alteration of merchandise,stay current with sales prices,recognize and monitor security issues, arrange and display merchandise,keep merchandise area tidy, take stock inventory,requisition new stock .

Assistant Traffic Manager with Elegant voyage (9/2004 - 4/2006 )

All Admin work such as answer phone, sending faxes, take meeting points, send and reply mails Achieving program for tourist, confirm tickets, complete files .

LANGUAGES KNOWN:

Arabic (Mother tongue)

French : first language( Excellent )

English : second language(Good)

SKILLS:

Hard worker

work under pressure

Quick learning

Good team work player

Training courses

Sales skills

Communication Skills

Soft skills (how to trait all customer type )

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