Project Customer

Personal profile

Internationally minded, multi-lingual (French, English, Dutch) professional. I consider myself as a pro-active person with a problem solving attitude and a team player. I am a hard-worker with superior analytical skills, flexible and responsible. I have significant experience in multi-cultural aspects of business in various sectors.

Personality: Friendly, social, easy to work with, motivator, natural fighting spirits

Hobbies: History, geography, travelling

Sports: football, badminton, skiing, water-skiing, Social events Music

Skills

Languages

French– Native

English –Native

Dutch – Fluent

German-basic

Technical skills

Soft skills

Microsoft Office tools

AdWords(Google)

CRM:Salesforce.com

ERM:SAP,Oracle,Navigation

Excellent verbal and written communication

Consistently pleasant and motivated

Detailed person

Eager to learn

Education

2010 – 2013

The Hague University

Degree: Public Administration

The Hague, Netherlands

2008 – 2009

Mondriiaan ROC

International tourism leisure management

The Hague, Netherlands

2006 – 2007

The Hague University (not completed)

Degree International Business Management study

The Hague, Netherlands

Work experience

2016 – 2017

Main responsibilities:

Highlights:

2015 – 2016(6 months)

Role: Mobile Service desk ( UK market

Name of the company: Tangoe (NASDAQ:TNGO)

Back-office administration

CRM program : Gamma

Support customers with a broad range of requests including but not limited to: mobile device issues, ordering new phone services, and changing features

• Support both users and managers;

•Troubleshoot and resolve issues regarding our clients’ mobile devices, billing and platform access.

•Fulfil client requests submitted through Tangoe’s internal portal such as: order support, service number moves, and usage and billing reports

• Meet or exceed established activity goals; 20 calls per day, 50 emails per week.

Won 3 awards see below:

- Proactive/ creativeness : created a form for one of our client which ease implementing data

-Always positive mood in high and stress volume periods

-Asking important update concerning customers approvers for numerous amount of clients, which were essentials in order to carry curtain processes.

Course accomplished for career development

MS Project 100: Setting up a Project in Project 2013

MS Project 101: Task-based Scheduling in Project 2013

MS Project 102: Tools for Tracking Project Performance in Project 2013

MS Project 103: Communicate and Finalize Project Information Using Project 2013

Controlling Changes and Closing a Project

Managing Change: Understanding Change

Role French-Support Associate-Nike

Name of company Convergys

Amsterdam, Netherlands

Amsterdam, Netherlands

Main responsibilities:

Highlights:

Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.

CRM programs used: Oracle, Cyber source, CSP

Listen attentively to customer needs and concerns; demonstrate empathy.Clarify customer requirements; probe for and confirm understanding of requirements or problem.

Meet customer requirements through first contact resolution.

Confirm customer understanding of the solution and provide additional customer education as needed.Prepare complete and accurate work and update customer file.

Solve problems that are sometimes unstructured and that may require reliance on conceptual thinking.

Offer solutions to issues that are often non-standard/non- routine and require some clarification.

2015 – 2015(3 months short project)

Role French Credit control

Name of company Rio Tinto

Lodz,Poland

Main responsibilities:

Highlights:

Acting as the 1st point of contact for all queries customer invoices

CRM programs used: SAP, Oracle and Salesforce

Action queries from internal & external customers regarding supplier invoices and payment status.

Handling customers issues and providing structural problematic resolutions.

Analysing and researching invoices in SAP systems.

2015 –2015 (3 months)

Role Country Manager France & Netherlands

Name of company AD Tech B.V

Amsterdam,Netherlands

Main responsibilities:

Highlights:

Business Development on French and Dutch market

CRM programs used:Salesforce

Ensure integrity of data entered into the CRM System Salesforce.com,Perform Credit limit, sanity & feasibility check on booking

Ensure integrity of data entered into the system (salesforce),

Maintain Customer Master Data,Maintain Contract Register & Contractual Record

Marketing activities: Content editing

2014 –2015 (1 year)

Role Market Research Benelux

Name of company Global Data Collection Company (GDCC)

Rotterdam, Netherlands

Main responsibilities:

Highlights:

Collecting Information for Business development

Cold calling

Sales target: persuade 2 people per hour

Schedule appointment

Contact this candidate