RAHUL

SINGH

#** *** ***** **** ****** Bangalore 919********* ac101o@r.postjobfree.com PROFFESSIONAL SUMMARY

Highly experienced Customer Service professional. Able to handle a high volume of customer calls in a fast paced environment, with minimum supervision, while maintaining emphasis on the highest quality of consumer service. Excellent listening skills, oral and written communications. Comfortable in interacting with all levels of the organization and public. Excellent problem solving and negotiating skills. Able to make decisions independently and quickly with minimal escalations. SKILLS

• Superior verbal and written

communication skills

• Excellent interpersonal skills

• Customer service oriented

• Product and service expertise

• PC and MS Office proficient

• Analytical and diagnostic skills

• IT security best practices

• Working with shifting priorities

• Documentation

• Desktop, and laptop repair

• Internet setup and repair

WORK HISTORY

APRIL 2014 – CURRENT

Service Communications Specialist – L2 Thomson Reuters International Services Private Limited Bangalore

• Followed internal procedures for change management, incident management and escalation

• Maintained records of daily data communication transactions, problems and remedial actions taken

• Participated in special projects, evaluations and process improvements

• Sent communication to external and internal stakeholders about major incidents and key changes

MAY 2013 – MARCH 2014

Client Technical Support Associate Dell International Services Private Limited Bangalore

• Identified and solved technical issues with a variety of diagnostic tools

• Provided on-call support for critical issues

• Evaluated and responded to incoming sales leads and requests for technical support assistance

OCTOBER 2010 – APRIL 2013

Technical Solutions Representative II Hewlett Packard GlobalSoft Private Limited Bangalore

• Managed call flow and responded to technical support needs of customers

• Installed software, modified and repaired hardware and resolved technical issues

• Built and provided basis end-user troubleshooting and desktop support on Windows systems

AUGUST 2009 – SEPTEMBER 2010

Customer Service Associate WNS Global Services Private Limited Bangalore

• Processed encashment of policies

• Authorized payments via cheque

• Produced monthly reports using advanced Excel spreadsheet functions MARCH 2007 – APRIL 2009

Transaction Processing Officer Mphasis (Msource India Private Limited) Bangalore

• Managed, altered and processed policy documents

• Vetted documents for underwriting

• Reinstated policies

EDUCATION

2012

MBA: Finance and Marketing

East Point College of Higher Education Bangalore University 2010

Bachelor of Science: Biotechnology

Bangalore City College Bangalore University

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