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Customer Service Marketing

Location:
Kolkata, WB, India
Posted:
August 27, 2017

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Resume:

Anusua Dutta

Address: **/*, ****** ******

Kolkata-700003. West Bengal

Cell : +91-968*******

E-mail: ac101k@r.postjobfree.com

OBJECTIVES:-

I believe in quality of work and creativity about new managements plans. My zeal is I have to know everything which related with economy and Business otherwise I would be finish so I Observe every human and lesson all ideas,forget ego in work but don’t give any one space to my work because I love my work .we are living breathing so mind is working I always love to work not for show off cause it is my passion to do.

WORK EXPERIENCE:

Organization: FitnFine body care pvt ltd

Designation: Brunch coordinator

Duration: 28th December 2016 to till.

Job profile:

File management

Payments management by excel and ERP

Drafting,Mail sending to brunch and vendors etc.

Taking notes from director (Dictation)

Recruitment

Maintenance office tools

Brunch Development

Marketing, Branding and promotional support management.

Target create brunch wise after discussion with MD.

Cosmetics requirements send to purchased department.

Joining Formality’s( offer letter, Appointment letter)

Organization development policy making .

Organization development purpose all kind of rules making after discussed with Director.

Performance Appraisals

Surprise Brunch visit

Grievances management.

Control Centre Heads Activities and work as reporting boss.

PR jobs.

Tie ups with institutions for recruitments,Digital marketing,field marketing.(Branding, canopy promotion, all brand related promotional activities)

SWOT Analysis

Organization: Realtech Nirman Pvt. Ltd

Designation: customer care manager

Duration: 20th August, 2011 to 23rd Feb 2015

Job Profile:-

Customer Service and Public Relation (PRO)

Clients’ problem solving & assuring about the good quality of the service.

Administrative work (File management, Mailing, purchase bill maintaining)

Coordinating with accounts department for purchase related matter.

Coordinating with the legal department regarding new agreement, tripartite

Agreement, registration of the property, cancellation, demand letter against of property development.

Booking cabs from cab vendor & E-Tickets for trains & flights (only inter-office purpose).

Visit projects randomly for taking care of interior of the flats developments as per Clint’s choice

Confidential document management,travel plan of director, when he out of station take care of his office work and mail reply to his customers etc.

Organization: People Interactive (P) Ltd, a Group of Shaadi.Com

Designation: Advisor

Duration: 11th Sept, 2010 to 3rd July, 2011

Job Profile:-

Handling a team of ten tele callers

Achieving daily as well as monthly sales target of my team.

Selling marriage packages.

Customer Service

Clients’ problem solving

Administrative work(File management, Mailing,courier handling ).

Counseling and renew the membership from existing clients.

Help them to take most important decisions of life i.e. marriage.

Search/screen/shortlist/establish contact/initiate meeting between members/give success stories

Organization: GD Web Solution Ltd.

Designation: Marketing Executive

Duration: 5th May, 2008 to 31st July, 2010

Job profile:-

Meet with corporate (Business house) clients, giving live presentation through laptop & sell the products.

Making leads by phone calls, yellow pages etc

Selling Web space, software, ERP service.

Team building through Job Portal, searching C.V .Head hunting recruiting by interviews etc.

File management,office handling, sales report create through coordination with sales department.

EDCATIONAL & PROSFESSIONAL DEVELOPMENT

MBA in Marketing & Human Resource (Dual Specialization) from Sikkim Manipal University in the year 2007 .

Marketing comparative analysis at Vizag( Subject Poor scale Industry development about Mosquito killer company)

Marketing SWOT and PEST Model analysis tools wise research at Kolkata and Siliguri's people drinking habits final project about beverage industry.

I have done course on HR practical training from “G.B. Vocational College”(2012):-

Payroll management with help of software, PF,ESI, P.TAX, Designing CTC, salary slip,,Leave management, income tax planning, performance Appraisal policy with format, Designing Training modules, Maintaining MIS report, Handling Statutory Compliances & Labor Law, HR Policy Making etc.

2.B.A in Political Science (Hons.) from VidyaSager College under University of Calcutta in the year 2005.

3. Higher Secondary from West Bengal Council of Higher Secondary Examination in the year 2002

4. Secondary Examination from West Bengal Board of Secondary Education

in the year 2000.

COMPUTER KNOWLEDGE:

Others: Computer Fundamental including MS office and internet, oracle9i, HTML

Excel- calculations,pivot table,pivot chart,vlook up,payroll, performance management chart,online PF &ESI challen submit.

Power point presentation

Drafting word

Hobby: Philosophical poetry writing,Painting, Real life and fairy tail type movie watching, Hunting any subjects details which make me crazy for knowledge,Swimming, Tracking,Fishery,Hunting bird’s,Raiki meditation.

PERSONAL DETAILS

Sex:Female

Date of birth: 18th Aug, 1983

Nationality: Indian

Mother's Name: Ratna Dutta

Father’s Name: Ashit Dutta

Languages Known: English, Hindi & Bengali

Last Drawn Salary- 12,000/- per month+TA 2000+Phone bills 500

Expectations- 30 % hike.

Anusua Dutta

Date



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