Administrative Assistant Medical

Jacklyn C . R uckenbrod

**** * ** * ******* W ay U nion C ity C A +1-650-***-**** j ac100p@r.postjobfree.com l inkedin.com/in/jacklyn1418 Administrative A ssistant

Passionate and results-driven administrative assistant with Medical Assistant Certificate. 6 years experience working in a residential care facility for the elderly with comprehensive office manager experience. Proven track record of supervising, managing, and mentoring staff members. Able to perform under pressure in a calm, collected manner during critical situations. I am constantly looking for a challenging opportunity that will continuously improve my skill set and experience so I can always give the absolute h ighest v alue o f m yself t o e veryone. EX PERIENCES A ND A C HIEVEMENTS

GO RDON M A NOR, R edwood C ity

Administrative A ssistant, 2 012 - P resent

Promoted t o A dministrative A ssistant t o s olve d ay t o d ay o ffice a dministrative a nd c omputer t asks. Supervise a nd m anage c aregiver s taff d uring p m s hift. A nswering p hone c alls a nd c ommunicating w ith doctors, n urses a nd f amilies r egarding c oncerns, i nstructions a nd p rovide f eedback. Key A chievements:

● Responsible f or r unning f acility o perations d uring n ight s hifts

● Influential k ey i n t he c ompany’s m igration f rom f iling m edical f iles a nd d ocumentation f rom p aper to c omputer s ystem

● Train a nd m entor s taff m embers a nd a ssist i n t heir d evelopment AR CH S T REET M E DICAL A S SOCIATES R edwood C ity Medical A ssistant, 2 015

Performed d uties a s p art-time M edical A ssistant / F ront o ffice c ombo. PE DIAHEALTH M E DICAL G ROUP R edwood C ity Medical A ssistant E xtern, 2 015

Trained a nd c ompleted e xternship p erforming b ack o ffice m edical a ssistant d uties. GO RDON M A NOR, R edwood C ity

Receptionist, 2 011 - 2 012

Hired a s a R eceptionist t o g reet v isitors, a nswer p hone c alls a nd a ssist t hem w ith q uestions. W orked w ith activities c oordinator o n d aily a ctivities & e vents. Page 1

Jacklyn C . R uckenbrod

Key A chievements:

● Instituted s ystem w here c alendar e vents a nd a ctivities a re c ommunicated t hrough f amilies o n phone a nd e mail. T his o pened o nline c ommunication c hannels t o f amilies a nd d octors f rom t he company.

HO PKINS M A NOR, R edwood C ity

Assistant A ctivities C oordinator, 2 010 - 2 011 Assisted A ctivities C oordinator i n o rganizing a nd e xecuting d aily a ctivities o f r esidents t o p rovide f un companionship a nd e xercise.

Key A chievements:

● Spearheaded c ompany’s f ocus o n u sing c omputer t o a ssist w ith A DLs GL OBAL A C CESS C O MMUNICATION I N C, O rtigas C ity Customer S ervice R epresentative, 2 007 - 2 008 Manage c old c alls s elling l ong d istance p hone c ard a ccounts t o p rospects a nd l eads. M anaging a nd building p ositive b usiness r elationships t o e xisting c ustomers a nd s olve c oncerns. Key A chievements:

● Continuously e xceeds m onthly q uota b y a n a verage o f 3 00% r eceived t op a gent a ward f or t hree consecutive m onths

ED UCATION A ND C E RTIFICATE

Medical A ssistant P rogram, N CNA D aly C ity Caregiver C ourse, A MA M arikina P hilippines Hospice C are a nd R CFE w orkshop

National C ertified M edical A ssistant, 2 017 Certificate i n M edical A ssistant, 2 017

Certificate i n M edication A id, 2 014

Certificate i n D ementia C are, 2 012

Certificate i n F irst A id, 2 010

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