Technical Writer Quality Assurance

SONAL MISHRA

+91-880******* * ac0zzh@r.postjobfree.com * Pune, Maharashtra

Technical Writer

I am MBA (Finance/Marketing) graduate with 5+ years of combined experience in financial services, IT industry and technical writing. My experience has helped me gain functional knowledge in credit cards and US mortgage industry.

I have taken on many roles working in an agile environment like financial analysis, business analysis, documentation, loan underwriting and credit assessment, team management, process improvement, resource management, technical writing, and compliance/quality assurance.

Skills

Team management experience, Business Analysis, Financial Analysis, Loan Underwriting, loan documents processing, Debit & Credit Card functional knowledge, Technical Writing, Documentation

TECHNICAL SKILLS: Microsoft Visio, SharePoint, Proficient in Microsoft Office (Word, Excel, PowerPoint), SnagIt, Clarity, JIRA, Adobe PDF Converter. Advance PDF

Career Overview

SSE HSBC Sept 2016 – Present

EXPERIENCE - 7 Months Pune, India

Key responsibilities:

• Worked on many card projects as Technical Writer with Global Cards Team

• Gained basic understanding of Vision Plus modules

• Supported project documentation

• Created functional and technical documents like software and user manuals

• Co-ordinated with team members and managers to track project status

• Worked on screens and report ID reservation and transaction code assignment

• Responsible for project and Fix tag allocation

• Co-ordinated with various teams regarding code fixes

• Ensured resources billability is timely submitted in the system (Clarity)

• Responsible for Weekly Project status Report and Fixes Report

• Created Team's Newsletters

• Maintained final delivery documents

• Maintained project documentations for reference purposes through the review and approval processes

• Worked independently through all stages of the Document Development Life Cycle (DDLC)

Associate Consultant CAPGEMINI Feb 2015 - Aug 2016

EXPERIENCE 18 Months Pune, India

Key responsibilities:

• Worked on many card projects as Technical Writer with Global Cards Team

• Gained basic understanding of Vision Plus modules

• Supported project documentation

• Created functional and technical documents like software and user manuals

• Ensured Resources Billability is timely submitted in the system (Clarity)

• Responsible for Weekly Project status Report and Fixes Report

• Created Team's Newsletters

• Maintained project documentations for reference purposes through the review and approval processes

• Worked independently through all stages of the Document Development Life Cycle (DDLC)

Operating System - Windows XP, Windows 10

Environment - Mainframes, Client/Server, Web, Internet

Tools- Adobe PDF, MS Word, Visio, Excel, PowerPoint, Mainframe Utilities, Endevor, Clarity, SharePoint

FREELANCE WRITER/EDITOR Jan 2014 - Feb 2015

EXPERIENCE - 12 Months Pune, India

Key responsibilities:

• Written eBooks, articles and blogs on variety of subjects like lifestyle, finance, healthcare etc.

• Content management, proofreading and editing

• Copy writing, technical and creative writing

Analyst XLDynamics India Dec 2010 - Jan 2014

EXPERIENCE - 38 Months Mumbai, India

Key responsibilities:

• US mortgage (Home Loans) processing and underwriting processes

a) Worked on mortgage processes from loan origination to servicing and lead a team of quality assurance analysts

b) Analyzed consumer financial statements, credit reports, cash flows and balance sheet ratios to recommend credit decision and determining the ability of the borrower to repay debt

d) Processing of entire loan package to determine compliance with regulations of lender and FHA/VA & USDA guidelines

e) Maintaining operational knowledge of federal and state regulations (TILA, RESPA, HUD etc.) and other state specific disclosure requirements

f) Gathered business requirements and converted them into documents to implement the changed guidelines using IT support team

• Compliance

a) Adherence to the governance models which are applicable at a process level to sustain delivery predictability

b) Timely implementation of all directives and documenting required compliance policies and procedures

c) Responsible for ensuring compliance to the KM System for the specific processes and documentation of exceptions and artifacts such as case studies, best practices etc. to capture and maintain knowledge base

d) Eliminate process gaps

• Internal Auditing

a) Handled a team of 7+ quality assurance analysts to ensure that the company has an effective internal control structure

b) Performing end to end audits (complaints, escalations, loans)

c) Managing daily operations associated with underwriting/processing of residential mortgage loans

d) Performing quality checks and creating error free deliverables with excellent customer service and reporting defects to the business units within 24 hours of identification

• Process Improvement

a) Examining opportunities for process improvements and to reduce process variation to eliminate errors

b) Responsible for Process Checklist reviews and incorporated process changes with changing business requirements

• Performance Planning

a) Prepared KRAs/deliverables/QA reports of the team to meet the operational objectives of the team

b) Identifying training needs for process executives for the specific processes and mentoring them to ensure competency development across domain

• Content Management:

a)Developed and managed variety of process related documentation including reference manuals, user guides, case studies and presentations to be used by operation staff in performing daily tasks in various lines of business (US mortgage processes)

Internship/Intern SAHARA INDIA PARIWAR (2 months) Jun 2010 - Jul 2010

Lucknow, India

Key responsibilities:

• Understanding Mutual Funds and Portfolio management

• Knowledge of Financial Market (to include Equities, Bonds, Mutual Funds)

• Creating awareness about MFs benefits

Education

PGDM - Finance/Marketing, International Institute of Management Studies, 70%

B.Sc. - MATHS, Isabella Thoburn College

Achievements and Activities

• Participated in sports and cultural events at school and college level

• Participated in cultural annual event IIMS, Pune

• Organized seminars in Management College

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