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Customer Service Professional Experience

Location:
Medical Lake, WA, 99022
Posted:
June 24, 2017

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Resume:

Lin K. Sands

509-***-**** ac0zys@r.postjobfree.com

E

enterprising, hard-working and Detail Oriented Customer Service Specialist Extensive experience working in a fast paced and demanding environment. Strong organizational, multitasking and interpersonal skills. Dependable, thorough and efficient. Committed to delivering excellent customer service. Confident and poised in interactions with individuals at all levels. Easily adapted to different work environments and quick to learn and retain new concepts.

Key Skills

Attention to detail

Customer Service

A/P and A/R

Coordinating logistics

Strong Microsoft Word and Excel skills

Vendor Management

Professional Experience

CYRUS O’LEARY’S PIES [FOOD MANUFACTURING FACILITY] – AIRWAY HEIGHTS, WA

12/08 – 06/17

ACCOUNTING ASSISTANT

Answer phones and directed calls to appropriate party. Greet and assist visitors. Process Accounts Payable purchase orders and write weekly A/P checks. Apply Account Receivable payment checks to appropriate accounts and make daily cash deposit via Bank of America CashPro internet program. Input all purchase invoices, process payments, print checks, match back up documentation and submit checks for signing. Maintain customer accounts, ensuring vendor information is updated regularly. Take (over phone and via fax) orders from customers and enter into computer system (ensuring accuracy). Act as back up for logistics coordinator which includes arranging for transportation of orders from manufacturer to customer while ensuring cost efficiency. Maintain offsite frozen storage inventory and ensure accuracy of shipments to customers. Maintain nutritional facts database (in both French and English) for over 300 products using ESHA Genesis program to ensure FDA compliance. Developed and continue to maintain spreadsheet system tracking product shipped to retail customers from our warehouse and off –site cold storage vendor. Administer company uniform shoe program. Manage employee pie purchase program from order taking, processing payment and delivery. Coordinate all donation requests made to company. Answered phones and directed calls to appropriate party. Assist Human Resources with employee event planning, review and assess incoming resumes for open positions and any special projects as assigned.

THE INFORMATION SOURCE [Tenant Screening] – Spokane, WA 8/00 – 8/08

Operations Manager

Conducted background investigation checks for clients by contacting rental and employment references listed on applications and typing information for reports. Collected criminal and eviction dockets from courts using JIS Link and other internet court sites. Assisted in maintaining client accounts and processing account payments. Oversaw screening reports to clients and made recommendations using criteria submitted by clients. Trained new personnel to workplace. Performed receptionist duties to include taking rental payments, assisting clients, answering telephones, taking messages and filing. Ensured client compliance with Fair Credit Reporting Act and credit bureau requirements in order to obtain credit reports.

Technology Summary

MS Office (Word, Excel, Outlook) JustFoods (beginning from implementation) ESHA Genesis

Education

COLLEGE OF SAN MATEO - San Mateo, CA Associate Degree in Criminal Justice, 1976

SAN JOSE STATE UNIVERSITY – San Jose, CA Criminal Justice, 1976 - 1978



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