Neha Jain

**** *********** ******* • Buffalo, New York 14221• 716-***-**** • ac0zy6@r.postjobfree.com EDUCATION

University at Buffalo, State University of New York Master of Science in Management Information Systems May 2017, GPA: 3.89/4.0

Rajiv Gandhi Technical University, M.P., India

Bachelor of Engineering in Electronics & Communication May 2012, 3.91/4.0

PROFESSIONAL SKILLS

Database and Tools: Oracle 11g, SQL Server, Tableau, MS Visio, MS Project, SAS E-miner, SAP ERP, SAP PDM Programming Languages: SQL, SAS, SAP ABAP

Certifications: Certified Scrum Product owner (Jan 2017), SAP ABAP development consultant (March 2013) RELEVANT PROJECTS AND ACTIVITIES University at Buffalo, The State University of New York Seoul Retail case SAS E-Miner, Predictive Analytics December 2016 – May 2017

• Analyzed the factors that affected sales in each store with factor scores.

• Used different data modeling techniques such as decision tree, random forest, cluster analysis and regression.

• Summarized actionable insights based on findings into easily understandable language for a nontechnical person. MedASSIST Integrated approach to healthcare December 2016 – May 2017

• Proposed the idea of a web application to increase patient-centeredness.

• Features of the proposed application include:

o Making patients more engaged in their treatment by advising them to side-effects with the help of their old medical history (linking the app through EMR & EHR).

o Suggesting alternative treatments based on symptoms using reliable medical journals.

• Performed FMEA to deal with associated future risks. E-Trade Database Design for an eCommerce website August 2016 – December 2016

• Designed entity-relationship (ER) models followed by database design, in adherence to business rules.

• Generated reports using advanced SQL queries (Joins, subqueries and nested selects). Account Management System Management of IT projects January 2017 – May 2017

• Led a team of 6 people to successful completion of the project.

• Proposed a business case, created a risk register and performed cost-benefit analysis to decide the best approach forward.

• Created use case diagram, class diagram, sequence diagram and work breakdown structure in MS Visio.

• Used MS Project to create schedules and monitor critical path, Progress Impact, and Resource Demand. Effect of Email Marketing SAS & Statistical models - Digital Marketing January 2017 – May 2017

• Executed advanced Excel functions like VLOOKUP, Pivot Tables, and column-level sorting to create dimensional data sets.

• Performed regression, correlation and paired t-test in SAS to analyze the effect of email marketing on purchasing behavior.

• Generated impactful visualizations using Tableau to identify and demonstrate patterns on impact of marketing emails. EXPERIENCE Yash Technologies Hyderabad Client: John Deere Associate Consultant September 2013 – May 2016

• Created more than 70 functional specification documents related to SAP PDM system processes for users located across North America, Europe, and Asia, by gathering requirements using different elicitation techniques and analyzing issues.

• Performed Business process reengineering for more than 30 enhancements by preparing As-Is process flows, conducting gap analysis, and designing To-Be process.

• Improved efficiency of fetching material details output based on certain logical conditions by disabling preselected values

& adding appropriate fields to selection criteria.

• Generated ad-hoc reports using SAP BW to create valuable business insights, analyzed complex business processes, data requirements, and proposed solution for smooth transition between different stages of product lifecycle.

• Facilitated functional testing: prepared test cases and acted as a liaison between business user & development team.

• Planned UAT, performed root cause analysis by analyzing break-fixes & resolving more than 300 service calls/incidents/problem tickets per year, always adhering to target service level agreement.

• Performed customizations/configurations of document management system, ECM (Engineering Change Master) and material master for synchronizing SAP & Other legacy system.

• Initiated & designed Standard Operating Procedure (SOP) and trained business users on material creation while copying from existing material in SAP MM which resulted in 20% reduction of recurring system issues.

• Mentored newly on-boarded members in support team resulted in 15% increase in team productivity.

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