Manager Customer Service

SUMMARY

SKILLS

ACCOMPLISHMENTS

EXPERIENCE

EDUCATION AND TRAINING

ALPHA WALLACE

ac0zuo@r.postjobfree.com

Assistant Store Manager equipped with extensive experience in retail management and sales. Employs excellent leadership skills and multi-tasking strengths. Motivated, practiced in customer relations, sales and inventory control. Demonstrated skill in improving store operations, increasing top line sales and reducing costs. Hardworking retail management professional versed in all aspects of running a high-end store, including opening and closing procedures, banking, merchandising and recruiting. Retail inventory management

Store opening and closing

procedures

Recruiting and interviewing

Reliable

Team-oriented

Accurate cash handling

Store operations

Outstanding communication skills

Exceptional leader

Conflict resolution skills

Interviewed over 600 people and successfully staffed 9 new store locations. Increased checkout accuracy from 79% to 97% by improving cashier training. Promoted to Assistant Manager after 6 months in the Department Manager position.

08/2000 to 06/2017 Department Manager, Assistant Manager, Co Manager Walmart - Phoenix, Arizona

Delivered excellent customer service by greeting and assisting each customer. Addressed customer inquiries and resolved complaints. Opened a new store location and assisted in recruiting and training new staff. Stocked and restocked inventory when shipments were received. Reorganized the sales floor to meet company demands. Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts. Determined staff promotions and demotions, and terminated employees when necessary. Completed weekly schedules according to payroll policies. Wrote order supply requests to replenish merchandise. Trained staff to deliver outstanding customer service. Addressed and corrected sales staff communication issues in a tactful and effective manner.

1999 High School Diploma: General Studies

Trevor G Brown - Phoenix, AZ, USA

Art History

Glendale Community College - Glendale, AZ, USA

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