PROFILE

Possessing diverse talents honed through seventeen years of experience in physician practice management and coding/billing, I am a self-starter focused on strategic process improvement through personal accountability and dynamic leadership. Determined to remain in the learning mode, I seek to set a high standard of excellence in administrative, organizational, and operational performance. As a proven strong partner in business development, continuous process improvement, and market expansion, I particularly enjoy multi-faceted healthcare environments with a passion for troubleshooting through root-cause analysis. I bring a high degree of professional initiative, attention to detail, and role flexibility into my daily work, always seeking to create an environment that fosters employee and organizational success. With prior extended residency in Southeast Asia, Europe, the Caribbean, and North America, I flourish in diverse environments working both independently and as part of a team. PROFESSIONAL EXPERIENCE

Evergreen Health, Kirkland, WA

CLINIC ADMINISTRATOR October 2016 – Present

Manager of multiple specialty practices including Otolaryngology, Colorectal, General Surgery, and Concierge Senior Living practices; project manager for new clinic on-boarding; and developer of provider billing and documentation resources. Reduced staffing by 17% while increasing efficiency, and increased patient satisfaction by 10% within six months according to Press Ganey surveys. CERTIFIED CODER February – October 2016

Reversed a six-month backlog within 90 days in coding and billing audits, while also improving processes, educating physicians, and resolving long-standing patient complaints. DENIAL MANAGEMENT SPECIALIST March 2015 – February 2016 Professional services billing liaison for 10 primary and specialty care clinics where I implemented denial research and resolution strategies, process improvement, billing audit corrections and resolution, and physician clinic relations and education.

Consultant, Seattle, WA

PRACTICE MANAGEMENT CONSULTANT January – November 2015 Contract-based consulting in medical practice start-up, process improvement, and payer coding/billing/ collections.

H. Charles-Harris, MD & Assoc., Miami, FL

PRACTICE ADMINISTRATOR & BILLING MANAGER December 2000 – January 2015 Built the practice from its inception to a $1.5 million-operation through operations management. Responsible for the creation of policies and procedures, contract negotiations, coding/billing/collections, HR development, payroll, accounting, EMR implementation, Meaningful Use and PQRS attestations, implementation of LEAN fundamentals, practice newsletter, social media, marketing campaigns, and market share expansion. Increased negotiated insurance contract rates by an average of 20%. EDUCATION

MBA, Project Management, City University, Seattle, WA expected graduation June 2018 BS, Business Administration, Nova Southeastern University, Ft. Lauderdale, FL 2010 BA, Healthcare Administration, Fairfax University, UK 2001 Certifications & Memberships

AAPC (formerly known as the American Academy of

Professional Coders) member

• Certified Professional Coder (CPC), 2016

• Certified General Surgery Coder (CGSC), 2015

• Certified ICD-10 Proficiency, 2015

• Secretary, Kirkland Chapter, 2016

Additional Training

• LEAN Foundation Training (2016)

• Coding and Documentation for Cardiology &

Endovascular Interventions (2013)

• Healthcare Success Marketing (2008)

• Supervision and Management (2003)

• HIPAA and OSHA (2001)

• Insurance Billing and Coding (2001)

KNOWLEDGE AND SKILLS

Operations Management

• LEAN fundamentals and process improvement

• Continuing education

• Multi payor contract negotiations

• Professional credentialing

• Accounting and budgeting

• Best practice and business plan oversight

• Development of policies and procedures

• Maintaining appropriate records and systems

• Meeting Meaningful Use and PQRS objectives

• JACHO, HIPAA and OSHA regulations

• Risk management

Project Management

• Construction and clinic on-boarding

• Clinical service line development

• EMR build-out, integration, and implementation

• Designing provider and staff training programs

• Cross-collaboration between clinics/hospitals/non- profit organizations

Communication

• Empathetic communication and relationship repair

• Critical thinking

• Patient service recovery

Marketing

• Development of new referral relationships

• Increasing market share/volume

• Social networking and media relations

• Event planning and marketing campaigns

• Community outreach and education

Human Resource Management

• Recruiting and on-boarding of new hires

• Resource and trainer for clinic staff

• Payroll and benefits management

Professional Coding & Billing

• Expertise in ICD-10, CPT, HCPCS Coding

• Coding/Billing/Collections training

• Proficient in online payer resources and

clearinghouses

Software Proficiency

• MS: Word, Excel, PowerPoint, Publisher, Outlook

• Medisoft PM

• MedStar PM

• Visionary PM

• IDEAL/PACE PM

• Cerner EMR/PM

VOLUNTEER SERVICE

SECRETARY, AAPC Kirkland Chapter, Kirkland, WA March 2016 – Present Strong leadership and organizational roles: Involved in starting the first local chapter in Kirkland. Coordinate educational and informational activities, proctor exams, facilitate study groups, and create monthly meeting minutes and newsletter. BREAST CANCER AWARENESS MONTH TEAM LEADER, North Shore Medical Center, Miami, FL 2010 – 2014 Strong leadership and marketing roles: Coordinated community educational & promotional activities related to October Breast Cancer Awareness Month, such as event planning, presentations, educational/promotional material development.

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