COZETTE PERRIEN

**** **** ******, *******, ** ***42 (C) 248-***-**** ac0zts@r.postjobfree.com

Professional Summary

Patient and empathetic Customer Service Professional with extensive background in conflict resolution and customer care.

Driven to exceed goals and build long-term relationships with customers and dealers

Skills

Exceptional communication skills Skilled in call center operations

Creative problem solver Exceptional workflow management

Quick learner Adheres to customer service procedures

MS Windows proficient Persuasive speaker

Strong client relations Committed to maintaining data integrity

Multi-line phone talent

Talented client relations manager

Work History

Customer Care Advocate/Dealer Support Advocate 12/2015 to Current

Dako Group/Volkswagen – Auburn Hills, 48326, MI

Assist Vehicle owners and Dealers with vehicle features, functions, and capabilities

Create cases of customer concerns with vehicle repairs or vehicle repurchase request

Escalate cases to appropriate department for review for various customer request and concerns

Generate a positive customer experience to enhance customer satisfaction

Build healthy relationships with Dealers, Customers and Peers to ensure Brand loyalty within the company

Sales Specialist 10/2010 to 09/2015

Victoria's Secret – Auburn Hills, 48321, MI

Dedicated to continuously improving sales abilities and product knowledge

Asked open-ended questions to assess customer needs

Participated in physical inventory counts every annually

Recommended alternative items if product was out of stock

Achieved sales goals and service performance requirements of $400 every shift through new customer sales

Organized store merchandise racks by size, style and color to promote visually appealing environment

Monitored cash drawers in multiple checkout stations to ensure adequate cash supply

Recipient of multiple positive reviews acknowledging dedication to excellent customer service

Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems

on the spot

Scored in top 10% of employees in successful resolution of issues

Contributed to annual store sales of $2 million per year

Member Service Representative / Inbound call center 10/2007 to 04/2008

Digital Dialogue – Auburn Hills, 48321, MI

Answered an average of 80 calls per day by addressing customer inquiries, solving problems and providing new product

information

Investigated and resolved customer inquiries and complaints in a timely and empathetic manner

Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently

Directed calls to appropriate individuals and departments

Education

Associate of Science:

Baker Community College - Auburn Hills, 48321, MI

Coursework in Human Services, Psychology, Basic Computer programs and Composition

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