HORTENCIA MARMANILLO

**** ******** ***, ***. **, Bronx, NY 10468 347-***-**** ac0zsj@r.postjobfree.com EMPLOYMENT HISTORY

Borough of Manhattan Community College, New York, NY Computer Lab Assistant 08 / 2014 – 12 / 2016

Provide excellent customer service to over 30 college students, faculty per shift on technology lab related questions.

Communicate Instructions on proper use of lab equipment and assist users during workshop.

Problem solve maintenance problems as they occur, and maintain lab supply inventory fully stocked. Services for the Underserved, Bronx, NY

Direct Support Professional 05 / 2014 – 01 / 2017

Provide assisted living to individuals with severe mental and health disabilities.

Coach and encourage patients through basic sign language and art lessons

Advocate individuals to substitute negative behavior with positive behaviors such as having open communication and patience

Four Points Hotel by Sheraton, New York, N Y

Hostess / Room Service 01 / 2011 – 05 / 2012

Provided excellent customer service in the hotel restaurant to over 60 guests per shift.

Managed restaurant reservations in person, online and over the telephone.

Delivered general information and assistance to customers and answered questions about menu items.

Coordinated room service, delivery and processed payments due at the time of check out. Coexamazon Travel Adventure, Lima, Peru

Travel Consultant 06 / 2007 – 07 / 2009

Created travel packages for international customers, including all hotel, air and ground transportation for up to 8 groups per month.

Utilized online reservation systems to update travel itineraries.

Coordinated itineraries for customers upon arrival and provided local tourism information. Hotel Sumaq Qosqo S.A Cusco, Peru

Front Desk Clerk 02 / 2002 – 09 / 2008

Managed check in, check out, and payments for international clients using hotel reservation system.

Coordinated training for incoming team members on company policies and procedures.

Assisted over 20 guests per shift, with flight arrangements and processed cash and credit card payments EDUCATION

Borough of Manhattan Community College, New York, NY 08 / 2013 - 12 / 2016 Associate of Arts in Liberal Arts,

Related courses include: Customer Service, psychology, math, critical thinking, Political science and, French Technological Institute Tupac Amaru,

Hospitality Administration in Peru 03 / 1998 - 01 / 2001

Presented Thesis: “The importance of Teamwork in Hospitality Service” The Fundamental aspects of teamwork such as cooperation between managers and colleagues, appreciation of coworkers, how to give feedback, role modeling, courtesy and motivation between colleagues to maintain satisfied customers and a happy workplace. CERTIFICATES

Borough of Manhattan Community College, New York, NY Direct Care Counselor Training Certificate 05 / 2014 CPR / First Aid Certification and Medication 05 / 2016 SCIP Techniques and Choking and prevention 05 / 2016 Streetwise Partners Career Venture Program, New York, NY Participated in a Professional skills and mentoring program 06 / 2014 Four Points by Sheraton Hotels, New York, NY

Customer Service Training Certificate 12 / 2011

Women’s Empowerment Network, New York, NY

Computer Skills and Business Training Certificate 08 / 2010 SKILLS AND INTEREST

Language Skills: Fluent Spanish and Intermediate French Technical Skills: Proficient Microsoft Word and Excel, Basic PowerPoint and Outlook Interest Groups: Streetwise Partners (mentee), Meditation Club in BMCC.