Barbara Anderson, RN

Hudson, WI 715-***-****

Linkedin.com/in/barbara-anderson-rn-86387598 ac0zsb@r.postjobfree.com

Director of Health Services & Nursing

Training & Development Program Management Regulatory Compliance

Knowledgeable leader with over 20 years’ experience in all aspects of patient care, team supervision, training, and OSHA/compliance within Long Term Care and Home Health organizations. Skilled in collaborating with patients, management, and staff to achieve health and organizational objectives. Track record of success in improving processes, leading high performing teams, cost reduction, and delivering results. Technical proficiency in Cerner, McKessin, End-of-Life Care, Oasis PointClickCare, medical reimbursement, medical coding, and MS Office Suite.

Project Management

Quality Care

Strategic Planning & Budgeting

Patient Care

Medical Policy

Mentoring & Coaching

Safety Initiatives

ICD-10 Coding

Motivational Leadership

Chart Audits & Mock Surveys

Performance Management

Government Programs

Professional Experience

VISTA PRAIRIE AT RIVER HEIGHTS, South St. Paul, MN 2016 – Present

Director of Health Services

Leadership of hiring, training, and continuous development for a nursing staff of 15. Facilitate pre-admit assessments for prospective tenants and home health patients, coordinate and schedule vulnerable adult reports and care plans for completion at regular intervals. Manage activities of Registered Aides (RAs), implement disciplinary action as necessary, chart audits for compliance and state surveys, and maintain accurate counts of medications and narcotics. Oversee regular meetings: Quarterly Quality Council, safety and patient safe handling, and management meetings with nursing staff.

Consult with the Executive Director on strategic initiatives, budgeting, and forecasting, successfully increased revenue from Home Care Services by 30% and decreased overtime costs by 10%.

Established a positive working environment and culture with engaged employees, increased completion of new hire orientation to 90% within the standard timeline.

Improved the census (total number of patients) from 79% of capacity to 93%, and introduced new process improvements that reduced the amount of hospital and ER visits.

SENIOR CARE SOLUTIONS ADOBE HOSPICE & HOMECARE, Stillwater & Woodbury, MN 2015 – 2017

Registered Nurse Consultant, ICD – 10 Coder (Freelance)

Advised and supported senior management with operations and safety policies organization wide. Supervised and trained aides as the afternoon Charge Nurse and performed 10-13 week travel assignments at various Long Term Care (LTC) facilities. Implemented new processes and procedures that resulted in major improvements in plan care, client visits, state surveys, and ICD 10- coding.

Senior Care Solutions – Consulted on LTC initiatives for two large facilities with 25 total employees, ensured regulatory compliance with mock state surveys. Investigated and issued 23 tags at one LTC location then addressed issues; the location was only given six minor tags from the state during their evaluation.

Adobe Hospice & Homecare - Managed all aspects of ICD-10 coding and quality control of records for a start up healthcare organization, maintained records for reimbursement from MDH/CMS.

INTREPID USA, St. Louis Park, MN 2014 – 2015

Clinical Supervisor

Directed daily operations and scheduling for a staff of five, coached and mentored employees to improve performance and maintain quality care, and assessed care plans for patients. Transformed the internal, Oasis coding process to consistently meet state deadlines by monitoring corrections and effectively assigning charting paperwork to the appropriate employee. Evaluated patient satisfaction, operations, and communication to identify areas of improvement, make relevant suggestions, and impact staff recognition and rewards efforts.

Streamlined the patient documentation processes and decreased the long turnaround time to just 48 hours, emphasized the significance of a swift turnaround to Medical Doctors for Medicare compliance.

Proactively stepped in to see patients during nurse shortages, provided exceptional patient care, and reviewed Oasis coding records, led to a reduction in operational losses, increased referrals, and more revenue generated by the facility.

FIRSTAT NURSING SERVICE, St. Paul, MN 2014 – 2014

Director of Clinical Services, Director of Nursing

Oversaw nursing operations and staff development at a Home Health Care and supplemental staffing agency with 15 employees. Applied change management strategies and skills to improve Medicare/Medicaid compliance, ICD-9 coding, and increase productivity. Instituted new procedures to recertify VA clients within the allowed timeframe, mandated that staff readmit clients who weren’t certified by the deadline and resubmit their documents.

Spearheaded the project to establish an Electronic Record System as required by the state, collaborated with ownership to secure funding and successfully meet all deadlines by the end of the year.

Developed accurate training and materials on Medicare policies and procedures for employees, managed adherence to compliance regulations for Home Health Aides, and secured state approval.

SYSTEMS CONSULTANTS, St. Paul, MN 2009 – 2012

Health Occupations Instructor

Educated and trained developmentally delayed and non-English speaking students for positions as Nursing Assistants and Home Health Aides as part of the Job Corps program. Assessed the learning and performance of students to ensure retention of course concepts and alignment with curriculum and customer service standards. Taught necessary life skills to thrive in the healthcare environment and become an independent, self-supporting adult.

Created customized training programs to support the individual needs of students, acknowledged for significantly increasing the passing rate to 98% on the nursing exam.

Introduced the concept of learning teams that facilitated faster learning, group work, and improved communication, emphasized the importance of excellent customer service for patients.

ADDITIONAL EXPERIENCE

TEXAS HOME HEALTH: Lake Jackson, Texas – Director of Clinical Services, Director of Nursing, Case Manager

GOLDEN LIVING LINDEN: Lake Jackson, Texas – Director of Nursing, Assistant Director of Nursing

HELPING HANDS AND HEARTS HOSPICE: Lake Jackson, Texas – Director of Nursing

STILLWATER MEDICAL GROUP: Stillwater, Minnesota – Lead RN

UPTOWN COMMUNITY CLINIC: Minneapolis, Minnesota – Charge Nurse

Education & Credentials

Associate of Science / Registered Nurse, Century College, White Bear Lake, MN

Registered Nurse License, State of Minnesota, State of Wisconsin

Director of Nursing, Chapel Hill

Professional Training: Agency for Healthcare Research and Quality, Department of Health and Human Services, ICD-9 Coding, Oasis Documentation, Trained the Trainer, Advanced Cardiac Life Support (ACLS).

Professional Affiliations: Minnesota Director of Nursing Association (MN-DONA), Care Providers of Minnesota, Healthcare Compliance Association (HCCA), Minnesota Compliance and Ethics, CASA Volunteers Program.

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