Jeffrey R. Noga

**** ******** ** ******* *******, IL 60192 708-***-**** ac0zrs@r.postjobfree.com

Accomplished manager responsible for all design, implementation, monitoring, security and maintenance of the IT infrastructure. Reported directly to the Chief Technology Officer. Managed the areas responsible for Networks, Servers, Storage and Data Centers. I am looking to expand my knowledge base by focusing on new technology and information security.

Technical Skills

Hardware Thin Client terminals (HP, Wyse, Igel), Laptops, Desktops, Ipads, Blackberry, Iphone, Android, Servers, Virtual Machines, Cisco and Juniper Switches/Routers, Palo Alto and Cisco ASA Firewalls, Network Appliances, Aruba Wireless, IDS/IPS devices, HSMs, RSA Tokens, Cisco Ironport, IBM AS400, NetApp and Nimble Storage

Software\Utilities SharePoint, Dynamics CRM, Lotus Notes, MS Exchange, AutoCAD, Sungard Relius, Swift, FactSet, Moringstar Principia, Quickbooks, RCM Mitigator, Adobe CS, Bloomberg, Crystal Reports, VoIP, Altris, Citrix XenApp/Netscaler/Edgesight/XenServer/XenCenter, VMWare 5.5, Active Directory, Spiceworks, Norton Ghost, System Center, HyperV, Rapid7 Nexpose, Skybox, Trend Micro, Juniper IDS/IPS, GPO, Commvault, Airwatch MDM, What’s Up Gold, Damballa, HRIS Systems

OS Windows Server 2012R2/2012/2008R2/2008/2003, Mac OS, Windows 10/8.1/8/7/Vista/XP, Redhat Linux – Debian Linux, Ubuntu, CentOS

Databases SQL Server 2016/2014/2012/2008, Oracle 11, IBM DB2, MySQL

Professional Experience

First American Bank, Elk Grove Village, IL (Sept 2005 – Present)

Manager of Infrastructure Services (Operations Officer), June 2013 – Present

Tasks and Duties

Managed Infrastructure team which was composed of 8 members. Coordinated project staffing needs around the day to day operations of the infrastructure team.

Lead department functions for improving system reliability, data interchange and system upgrades.

Developed written procedures for the recovery of all data center system after a failure. Coordinated the testing of these procedures for accuracy on a regular basis.

Served as an escalation point for user requests and concerns. Worked in a matrix environment with other managers from different functional areas to obtain resolution to complex issues.

Reviewed and triaged information security alerts, provide analysis, determine and track remediation and escalate to senior management as appropriate.

Documented information security incident reports to capture relevant details including approach, root cause, lessons learned and process improvements.

Coordinated the planning, selection and management of the information security projects and services related to corporate Information Security policies and IT procedures.

Managed security infrastructure systems including but not limited to web proxy servers, email gateways, firewalls, intrusion prevention systems and intrusion detection systems.

Identified and recommended new technology solutions that can be implemented to improve services, cost and provide best practices.

Supported the development, implementation and management of a firm wide cyber security strategy to ensure security, integrity, confidentiality and availability of information assets.

Designed and coordinated all IT infrastructure site builds for datacenters and remote offices. Designed the backups for each site.

Member of the IT security incident response team. Responsible for 24/7/365 security against attacks.

Created IT policies and procedures related to security and overall IT architecture.

Successfully managed WAN optimization project on the WAN/LAN. Established QoS settings and routing preferences to align business processes with network functionality.

Leveraged business knowledge and experience acting as a liaison between the Data Center and other internal departments. This included working with Programmers and business leaders on custom SaaS applications for business reporting as well as Share Point and Microsoft CRM for document retention and business development.

Participated in audit review and remediation, disaster recovery testing and plan writing, new system implementation, software lifecycle planning and provided recommendations for business users on new technology trends/hardware and software.

Created IT policies for disaster recovery of the data center as well as individual software application vulnerability assessments for compliance.

Designed and implemented several process improvements including; change management, root cause analysis, patch and Inventory management, and audit responses.

Assigned resources and coordinated staff to ensure efficiency and productivity were maximized.

Identified personnel gaps, restructured the IT team, established annual objectives, training plans, motivated the team by defining a growth path for each position, redefined the shift schedule to create forward momentum for project execution.

Collaborated with system architects, software engineers, external vendors, third party consultants and IT management to ensure projects meet strategic initiatives.

Extensive experience troubleshooting application errors, operating systems, server hardware, network communication and storage issues.

Performed overnight, off hour and unscheduled upgrades/updates and fixes to software and hardware including servers, desktops, routers, switches PC's and thin client terminals.

Maintained inventory of hardware, procured new equipment, researched and tested new hardware and software and scheduled and installed equipment as needed.

Acted as a Network Administrator and Architect installing, configuring and sun-setting Citrix server farms. 24/7 on call rotational duties. Strong knowledge of SDLC, programming syntax and software and network configurations.

Developed, tested and implemented BYOD policies and instructions for staff.

Lead the team charged with creating network segmentation on the Palo Alto firewalls to further protect the bank from attackers.

Senior Software Engineer (Operations Officer), April 2009 – June 2013

Tasks and Duties

Administered a network of over 600 users located at various locations throughout the Chicagoland area and Florida.

Performed Active Directory administration, user/group creation, DHCP, DNS, GPO and security changes. Lead security technician for Active Directory.

Installed and trained branch and internal departments on new software and hardware.

Installed, configured software applications to work within the banks' Citrix environment. This included designing, deploying and maintaining Citrix architecture.

Worked with web server, database and PC/Linux based applications.

Assistant Lotus Notes\Exchange Administrator performing functions including user maintenance, mail and database creation, mail routing monitoring, system upgrades and custom database enhancements.

Help Desk Manager (Operations Officer), Sept 2006 – April 2009

Tasks and Duties

Oversaw the timely delivery of quality technical support service to clients, whether they were internal clients working for First American or external bank customers which First American provided services for.

Responsible for supporting windows-based software systems, Citrix sessions, answering telephones, communicating with clients, diagnosing hardware and software malfunctions, troubleshooting problems, replacing hardware and installing new software on clients' machines.

Supervisory duties included determining personnel requirements, setting schedules and insuring that those under my direction had adequate resources and skills to complete their jobs.

Boot Camp Rotation, Sept 2005 – Sept 2006

Tasks and Duties

Successfully completed the management training program; rotations included branch training (all levels), operations training and call center rotation.

Tiara Medical Systems, Oak Forest, IL (6/00 – 9/05)

Marketing and Information Technology Coordinator

Tasks and Duties

Implemented and maintained the corporate website

Provided technical support for all PC and network issues.

Designed and created full product brochure and a cross reference listing with product information for over 70 different product manufacturers leading to greater customer satisfaction and ease of ordering.

Streamlined outbound logistic services through contract negotiations with couriers.

Developed customized territorial reports for sales staff and reported information directly to the sales force as well as senior management.

Assisted in the design, testing, marketing and product launch of new nasal masks.

Education

M.S. Business Information Technology, 2010 DePaul University, Chicago, IL

B.S., Management of Information Systems, 2003 DePaul University, Chicago, IL

B.S., Finance, 2003 DePaul University, Chicago, IL

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