Profile

•* year of experience providing customer support in busy call center environments for insurance industry employers.

•Versatile skills set with experience in customer service, sales, and written and oral communication.

•An unwaveringly commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty.

•Detail-Oriented worker with administrative office experience and fast-paced learner.

•Fully fluent in Spanish and English with comprehension in French.

•Proficient in Microsoft Word, Microsoft Excel and Powerpoint with experience in date entry using Microsoft Excel.

•Excellent money-handling skills with zero overages/shortages.

Experience

Customer Service Rep, Magnum Insurance; Waukegan IL 11/2015 - Present

handle customer inquiries from policyholders, complaints, billing questions and payments extensions/service requests. calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions. daily interaction with internal partners in accounting, IT, field services, new business, operation and customer affair divisions. provide quotes and execute online policy changes for auto, life and excess liability. Daily email communications as well as daily data entry for the purpose of keeping track of money operations.

Machine Operator, NTN Driveshaft Inc, Columbus, IN 01/2014 - 11/2015

Managed a circular part cutting machine. main responsibility was flawless production. constantly stopped machine and replaced single-point cutting tools using allen wrenches. Inspected every 12th part by measuring every inch of the individual part using micrometers, clippers, and go no go gauges. filled out paperwork and discarded non spect parts.

Education

Zion Benton Township High School, 2008-2012 - GED

Skills

Customer Service - expert, call center environment - expert, complaint handling - expert, data entry - expert, multiline phone use - expert and MS Word; excel and powerpoint - expert.

References

Cathy Hernandez - Boston Market, Manager- 224-***-****

Zoyla Brillones - Nemera Inc, co-worker 224-***-****

Irma Crespo - Magnum Insurance. Regional Manager 630-***-****

ADDITIONAL INFORMATION

•Willing to relocate.

•Willing to travel up to 25% of the time.

Contact this candidate