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Engineering Customer Service

Location:
Tennessee
Posted:
June 24, 2017

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Resume:

MARY L. JENSEN

*** ********* *** * Newport, TN 37821 * 817-***-****

SUMMARY OF SKILLS:

Experienced in assisting Corporate Management and providing administrative support for various departments: Human Resources, Engineering, Quality, Production, Process Control, Inventory Control and Experienced Planner and Technical Data Processor. Exhibits vast knowledge on implementing ISO certification and paperless factory inspection/work instructions. Experienced in database and documentation control management. Demonstrates excellent communication skills and multi-tasking a key strength.

WORK EXPERIENCE:

Jul 1997 WATSON INCORPORATED (Fort Worth, TX)

to

present ENGINEERING DOCUMENT CONTROL MANAGER

Conducted interviews/coordinate with contractors for services rendered at facility.

Managed department (worked closely with owner, trained employees, managed individual’s tasks)

Maintained Visual & Access database for engineering bills of materials and work orders.

Provided Engineering work instructions for production.

Generated work orders, bills of materials, drawings and process sheets.

Served as technical data processor for inventory parts and Engineering work orders.

Published Maintenance, Operation and Parts Manuals for equipment manufactured at facility.

Provided documentation control for serialization records and maintained the database.

Generated Document department procedures for ISO certification.

Feb 1996 TRANSNORM SYSTEMS, INC. (Grand Prairie, TX)

to

Jul 1997 ENGINEERING ADMINISTRATOR/EXECUTIVE ASSISTANT

Served as Safety Coordinator (scheduled interviews, drug testing, and training).

Generated production planning which included bills of materials/drawings.

Generated purchase orders for Engineering department.

Maintained Material Safety Data Sheets (MSDS) for manufacturing facility.

Coordinated motivational programs and scheduled OSHA training for personnel.

Oct 1993 INTERNATIONAL PAPER (Camden, AR)

to

Feb 1996 EXECUTIVE SECRETARY/ENGINEERING ADMINISTRATOR

Scheduled interviews, drug testing, and training. Conducted interviews with candidates.

Prepared weekly work schedules, reviewed time cards, and tracked payroll advancement.

Provided documentation control for drawings and department records.

Tracked and prepared cost account reports and input purchase requisitions.

Coordinated ISO Certification for Quality/Engineering department.

Scheduled travel, meetings and conferences. Prepared confidential letters/reports.

Interfaced with various sales representatives, customers, and contractors.

Coordinated corporate sponsored events.

Served as corporate Safety Month Program coordinator.

MARY L. JENSEN

456 Cedarwood Way * Newport, TN 37821 * 817-***-****

Jul 1992 BRUNSWICK CORPORATION (East Camden, AR)

to

Oct 1993 QUALITY TECHNICIAN

Performed quality inspection functions; auditing machine performance and technical

inspection of incoming shipments.

Provided documentation control of outgoing shipments.

Maintained department files and computer update on various reports.

Generated purchase orders for Quality department.

Aug 1987 GENERAL DYNAMICS (East Camden, AR)

to

Jul 1992 QUALITY ASSURANCE SPECIALIST and ANALYST

Inspected and evaluated non-conforming materials.

Developed and maintained inspection planning, prepared inspection aids, evaluated adequacy and accuracy of manufacturing planning.

Conducted audits and developed department operating instructions/procedures.

Prepared reports associated with inspection results.

Developed data charts and graphs for management presentation.

Provided data entry support for Quality inspection records and planning control.

COMPUTER SKILLS: Visual Manufacturing (Inventory Control/Planning Software), Microsoft (Publisher, Access, Word, Excel, Outlook), AutoCAD LT 2004, AutoDesk Volo View 3, Power Point, Lotus, Word Perfect, Adobe Acrobat, IBM/SAS TSO, HP-3000

EDUCATION: Southern Arkansas University -- Camden, AR

Visual Basic – Watson Incorporated, Fort Worth, TX

Word, Excel, Access, Windows Intro – Comp USA, Fort Worth, TX

Photoshop Seminar -- SkillPath Seminars, Fort Worth, TX

Customer Service Seminars -- Career Track Seminars & Fred Pryor Seminars, Camden, AR

Technical-Writing Workshop -- American Management Association, Fort Worth, TX

Training The Trainer -- Fred Prior Seminars, Arlington, TX

Ergonomics I -- Wausau Insurance Seminar, Dallas, TX

OSHA Training (30 Hour) -- Auburn University, Montgomery, AL

Solder Certification (WS6536 and MIL-STD-2000) -- General Dynamics, Camden, AR

Manufacturing/Production Systems Education & Disposition and Control of Non-conforming Materials (MIL-STD-1520) -- General Dynamics, Camden, AR

REFERENCES: Available upon request.



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