TIFFANY HICKS

*** ******* **** **. ******, OH *5417 937-***-**** ac0zov@r.postjobfree.com

OBJECTIVE

To obtain a position in the clerical field

EDUCATION

*/*/**** ** */2/2015

Wright State University

Fairborn, OH

BACHELOR OF ARTS IN COMMUNICATION

Minor in Sociology

EXPERIENCE

6/20/2016 TO 12/13/2016

Caresource

Dayton, OH

MAIL PROCESSING ASSOCIATE (CONTRACT POSITION)

Received, opened, sorted and distributed incoming mail to all departments and remote offices

Printed resolution letters

Folded and mailed resolution letters

Processed certified mail, Fed Ex and UPS packages

Opened, sorted and scanned claims for internal processing

Stamped and sent appeals to appropriate departments

Made copies of claims

2/22/2016 TO 5/23/2016

Caresource

Dayton, OH

ENROLLMENT SPECIALIST (CONTRACT POSITION)

Entered member information into eligibility systems

Created appeal numbers for members

Sent appeal resolution letters to members

Made sure member records were accurate in databases

Researched member eligibility and took appropriate actions to resolve issues across all eligibility systems

Entered resolution comments in database

Transferred outbound calls from members and providers to appropriate departments

6/22/2015 TO 7/2/2015 Caraustar Moraine, OH

DATA ENTRY CLERK (CONTRACT POSITION)

Filed and sorted documents

Made labels for database folders in Microsoft Word

5/12/2014 TO 8/15/2014 WDTN News Station Dayton, OH

LIVING DAYTON INTERN

Set up props for guests to use on Living Dayton show

Directed guests to waiting room and set up camera

Posted clips from show on Living Dayton website

Assisted producer with writing segment introductions in Microsoft Word

1/3/2011 TO 5/2/2014 Wright State University Dayton, OH

STUDENT OFFICE ASSISTANT

Answered phone calls from students pertaining to classes

Picked up and sorted department mail

Made copies and collated documents for faculty, department chair and supervisor

Greeted faculty and students

Contact this candidate