Alisha Thomas

ac0ziz@r.postjobfree.com

Cell #832-***-****

TRANSFERABLE SKILLS:

Appointment scheduling

Microsoft Word and Word Perfect programs

Typing speed (45 wpm)

Book Keeping/Data Entry

Front Desk/Administrative

EDUCATION:

Houston Community College class of 2001

Major: Cosmetology

National Institute of Technology class of 2002

Major-Medical Assisting

TRAINING: DR’s Clinic Family Practice, Rehabilitation 08/02-09/02

Medical Assistant /Medical Receptionist Training (N.I.T Student Externship)

Scheduling patients,collecting co-pays /co-insurance

Updating patients demographic information

Collected patients vitals/Patient interviews

Insurance Verification /Referrals

Filed patient records, pulled patient’s charts by request, performed physical therapy on accident victims, performed sanitation of the office and medical equipment

EMPLOYMENT HISTORY

Volt : (Contractor) 08/16-4/17

Optum Health : Disclosure Auditing

Audit provider's disclosure forms for errors for optum health physical therapy and behavior health providers.

TMMS/1960 Family Practice 01/15-8/16

Scheduling/cancellation - schedule all patients for imaging procedures, providing procedure preparation instructions.

Cancelation and rescheduling patients appointments.

Insurance verification- contacting the patient’s insurance companies to obtain benefits.

Billing- calculate the cost of imaging procedure based on the patients insurance and the CPT codes costs.

Follow up- Advise patients procedure costs and confirm date,time,location of procedures.

Medix: (Contractor) 09/14-11/14

CIGNA: Customer Service Rep

Research required information using available resources resolve customer complaints

Provide customers with product and service information

Process orders, forms and applications Identify and escalate priority issues complete call logs

HealthHelp 06/12-09/14

Healthcare Procedure Administrator-Provide authorizations and scheduling for medical diagnostic testing such as: MRI, CT, Nuclear medicine, MRA, PET scans, and bone density tests, echo cardiogram tests.

Program Support- Create accounts for providers to log in to the company website to complete authorizations.

Reset user password, and assist with troubleshooting accounts

Insight Global (Contractor) 09/11-12/11

MERCER: Health &Benefits Specialist

Resolve customer complaints

Process orders and create customer service tickets

Escalate priority issues and route calls to appropriate resource.

Follow up customer with customers complaints and grievances

Asurion 06/08-02/11

Insurance Analyst

Assisting, customers with processing insurance claims for cell phones for Sprint and T- Mobile line of business. Responsible for providing customers with updates on current and pending claims.

Adecco (Contractor) 10/06-04/08

CONVERGYS:

Membership Services Representative- Assisting customers with billing questions via inbound calls.

Billing-responsible for recording and processing payments

HUMANA

Account Admin- Assisted employees with password resets via inbound calls

Responsible for creating and maintenance of employees Right fax accounts

UPS: Shipping clerk

Scanning laptops and repairing to be reshipped to retail stores.

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