MYRTEESE R. JOHNSON

*** ******** ****** ********, ** 35228

205-***-**** ac0zhe@r.postjobfree.com

Objective:

Secure a progressively responsible position in program staff support, human services, or administrative management.

Education and Training:

Associate of Arts Degree, Phillips College, Gulfport, MS

Microcomputer Proficiency Certificate, Computer Institute, Birmingham, AL

Dale Carnegie Certificate of Achievement, Leadership & Customer Service, Birmingham, AL

Qualifications

Over 30 years of professional experience in administrative management, effectively implemented business office practices and functions pertaining to one or more areas in the organization. Extensive experience in database management and use of Microsoft Office Suite 2010 (MS Outlook, Excel, PowerPoint, Word); Prevail Legal File Bound; and Adobe Acrobat-scan software programs, and Internet Explorer. Five years of banking experience proved valuable in budgetary and acquisitions management. Developed accountability systems and expertly managed office supply inventories. Managed a wide range of office support activities. Answered, screened, and transferred inbound calls using a multi-line phone system; received and directed visitors and clients to proper destination; opened, sorted and distributed incoming and outgoing correspondence. Prepared correspondence, memos, emails, and managed electronic and hard copy filing systems. Demonstrated ability to resolve administrative problems and address inquiries. Proven ability to secure and manage sensitive and confidential records.

Work Experience

PRA Group Mar 2016-Present

Customer Service Representative-Call Center

Verify customer credit bureau disputes against original account documentation and respond accurately and in a timely manner to consumer disputes initiated through the credit bureaus. Quickly and accurately work between several databases, and readily communicate relevant information among the appropriate parties to achieve effective business outcomes.

State of Alabama Department of Labor, Career Center; Birmingham, AL Oct 2014 – Oct 2015

Employment Service Clerk-Temp Assignment

•Utilized a high degree of initiative and judgment in planning and carrying out assigned tasks and resolving problems. Handled intake and case management, reviewed resumes to match job skills with potential employers.

•Referred applicants to private, nonprofit or government organizations for potential employment . Utilized State Agency Job links to assist applicants in their career search.

Living Stone Church, Birmingham, AL Jun 2013 Present

Housekeeping Assistant

Assist with church events and housekeeping detail.

Clark, James, Hanlin & Hunt, LLC.; Birmingham, AL Dec 2005 – Jun 2012

Mailroom Manager/Administrative Assistant

•Supervised two mail clerks. Handled incoming and outgoing mail and coded case files for legal case agents and attorneys. Verified insurance, scheduled case appointments and assisted with other administrative duties per legal firm. Managed all outgoing and incoming communications in support of three departments and six attorneys who specialized in Social Security Disability.

•Prepared all outgoing mail. Scanned and imaged medical legal documents for inventory. Performed research to locate clients’ case files, legal fees, personnel, and medical records, using Prevail Legal software, reducing workload and maximizing productivity of staff attorneys, case agents, and paralegals and maintained document security and proper receipt of files. Handled all invoices, billing and interacted with vendors on accounts. Handled furniture budgets, office supplies inventory and worked with office accounting on month end reports and budgets.

Dear Hiring Recruiter:

As I explore possible employment within your organization, it is with great enthusiasm that I am submitting my resume

and letter of introduction for your consideration. The attached resume will provide specific details pertaining to my

qualifications and skills.

As you will see from the attached resume, I’ve built my career in a variety of roles and industries, concentrating mostly

in organizational administration. Having assisted Accounting Managers, Attorneys, and other office administrators,

my experience makes me a prime candidate for a position with your corporation.

My previous job skills and dedication to hard work would be a strong asset to your company. I welcome the opportunity

to meet and discuss further the possibility of joining your staff team. Please feel free to contact me at (home) 205-***-****

or (cell) 205-***-**** to arrange an interview. If it is more convenient to contact me in writing, please contact me at

ac0zhe@r.postjobfree.com.

Thank you for your time and consideration.

Sincerely,

Myrteese R. Johnson

Enclosure: Resume

Contact this candidate