Yolanda Harper

*** **** ***** ****** ***.*E, New York, New York 10031

347-***-**** ac0zh5@r.postjobfree.com

PROFESSIONAL SUMMARY Administrative Assistant /Customer Service Representative/Office Manager with over five successful years of quality service. Communicates effectively with individuals at all levels. Effectively multitask under all conditions. Extremely flexible and adjusts to new systems, situations, and environments with confidence and ease.

EXPERIENCE

AMERICAN FEDERATION OF MUSICIANS AND EMPLOYERS New York, NY

Clerical Assistant 1/2017 to 6/2017

Prepped Contracts for Scanning. Data Entry

Scanned Contracts into Legacy Remittance program.

Analyzed Contracts to check for adequacy.

IOS STAFFING AGENCY New York, NY

Department of Homeless Services 6/2016 to 9/2016

Administrative Analyst

Created Excel Spreadsheets for Shelters

Bookmarked scanned and uploaded contracts for shelters

Compiled and analyzed data from Master spreadsheets of

Shelters Amendment amounts to incur adequacy

Prepared various Amendment Award letters to Vendors within the Shelter system.

Analyzed Contracts to check for adequacy. Mail merged. Data Entry

IOS STAFFING AGENCY

FDNY/Mayor’s Office 3/2016 to 4/2016

Professional Aide

Pulled Violations within the FDNY for Shelters

Photocopied. Scanned violations and input data into Excel spreadsheet

Uploaded notices of violations into shared desktop file and

Transcribed handwritten violations into MS Excel or MS Word document.

GOODTEMPS XTEK AGENCY New York, NY

Receptionist 1/2016 to 3/2016

Answered calls and directed to appropriate staff

Confirmed client’s complaints and appointments

Created tickets of work orders into spreadsheet

Bronx Community College, Registrars Department Bronx, NY

Office Clerk 9/2011 to 8/2015

Assisted freshman and continuing students with registration process

Input student’s demographics into Excel sheet

Filed paperwork, scanned, photocopied. Compiled Residence forms for students

Performed office duties, e.g. scanning applicant’s files, photocopying

Provided reception support; responded to students, visitors and caller inquiries

Performed data entry and general office duties (filing, faxing, answering phones)

Gathered and sort demographic annual report for the funding report

Reviewed and maintained files for over 150 students and prepared correspondence

Managed calendars for Departmental supervisors

EDUCATION

CUNY Bronx Community College

Associate in Applied Science Degree in Medical Office Assistant 5/2015

SKILLS Proficient in Microsoft Office Strong problem solving skills Ability to work in a team or individually Detail-oriented

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