Lakeria Davis

Phone:478-***-**** E-Mail: ac0zg4@r.postjobfree.com

Professional Summary

An office professional who goes above and beyond basic administrative tasks and takes on multiple projects at once, with excellent work ethic and strength in boosting morale.

Skills

Highly organized

Microsoft Office proficiency

Articulate and well-spoken

Adaptable

Professional and mature

Strong problem solver

Social media knowledge

Multi-line phone talent

Trusted key holder

Creative problem solver

Medical terminology knowledge

Works well under pressure

Appointment setting

Professional phone etiquette

Excellent communication skills

Quick learner

POS systems expert

Team leadership skills

Work History

Tax Professional 01/2015 to Current

H & R Block - Fort Valley, GA

Accurately prepared tax returns for clients

Advised clients on credits and deductions they were able to get.

Informed clients of products H&R Block offered to ensure cyber identity confidentiality.

Advised clients on new healthcare laws.

Client Service Personnel 01/2012 to Current

H & R Block - Fort Valley, GA

Answered a high volume of phone calls and email inquiries.

Filed paperwork and organized computer-based information.

Sourced and ordered office equipment and supplies.

Screened personal and business calls and directed them to the appropriate party.

Greeted clients entering the office to ascertain what each client wanted or needed.

Earned management trust by serving as key holder, responsibly opening and closing office.

Provided an elevated client experience to generate a loyal clientele.

Managed wide variety of client service and administrative tasks to resolve client issues quickly and efficiently.

Cashier 07/ 2006 to 06/ 2007

Knoxville Store - Roberta, GA

Greeted customers and ascertained customers' needs.

Prepared sales slips and sales contracts.

Stocked shelves and supplies and organized displays.

Organized racks and shelves to maintain the visual appeal of the store.

Trained and served as a peer coach for new employees.

Cleaned and inspected galley equipment, kitchen appliances, and work areas

Cleaned and organized eating, service, and kitchen areas

Server/Bartender 04/2006 to 08/2006

Olive Garden Italian Eatery - Macon, GA and Tampa, FL

Assigned patrons to tables suitable for their needs and according to rotation.

Assisted in maintaining preparation and service areas in a sanitary condition

Cleaned and inspected galley equipment, kitchen appliances, and work areas

Cleaned and organized eating, service, and kitchen areas

Responsible for the production and plating of desserts.

Responsible for all garnishes for main courses, pasta, soups and potages.

Filled beverage and ice dispensers

Greeted each customer with friendly eye contact

Performed all transactions in a cordial, efficient and professional manner

Prepared checks itemizing total meal costs and sales taxes

Hostess 08/2005 to 05/2006

Outback Steakhouse - Macon, GA

Answered telephone calls and responded to inquiries.

Assigned patrons to tables suitable for their needs and according to rotation.

Demonstrated genuine hospitality while greeting and establishing rapport with guests.

Sales Associate 06/2002 to 08/2005

Kirkland's - Macon, GA

Answered questions regarding the store and its merchandise.

Demonstrated use and care of merchandise.

Greeted customers and ascertained customers' needs.

Prepared sales slips and sales contracts.

Stocked shelves and supplies and organized displays.

Organized racks and shelves to maintain the visual appeal of the store.

Organized racks and shelves to maintain the visual appeal of the store.

Developed positive customer relationships through friendly greetings and excellent service.

Education

Certificate: Pharmacy Tech 2011

Kaplan University- Online

4.0 GPA

Coursework in Pharmacy Technology

Coursework in Human Anatomy and Physiology

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