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Heather McLaughlin

***** ***** ******* *****

Murrieta, CA 92563

Cell 951-***-****

ac0zfy@r.postjobfree.com

OBJECTIVE

Seeking a challenging and rewarding career in business administration with a company I can learn and grow with, and allows me to utilize my business and organizational skills to the betterment of the company. CERTIFICATES

Eligibility Induction Training for CalFresh EC’s

Certificate of Completion for World Class Relationships ADDITIONAL SKILLS

Search Engine Optimization (SEO)

Excel, Word, Outlook, PowerPoint, QuickBooks, XP, and Google Docs ACT! Database Program

General proficiency in Spanish

Type 40 WPM

Label Write 3 Program

HIPPA Test Passed

Social Media Networking

Customer Focused Service

Sales / Merchandising / Marketing

Inventory Management

C-IV Operating System

Perspective Imaging System

WORK EXPERIENCE

Department of Public Social Services Lake Elsinore, CA Eligibility Service Clerk April, 2017 - Present

Imaged documents through the Perspective Imaging System, properly assigned and labeled them, and cleared them from the workers queue. Took in proper documents for case eligibility, updated information, journaled all customer contact, and tasked the assigned worker for cases in the C-IV Operating System. Answered phone calls and assisted customers to the best of my ability. Reviewed recertification documents for accuracy and completion. Took notes during meetings regarding changes to protocol, updates within the county, and updates within the program. Made copies of documents for meetings. Used Outlook and Skype for Business for correspondence. Reprinted documents for customers. Gave customer service in a professional and positive manner. Heather Mclaughlin

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Antiques Dealer/Vendor Murrieta, CA

Dealer and Vendor July, 2013 - August, 2015

Managed inventory of merchandise in booths and online. Merchandised the displays and updated them per sale promotion and season. Purchased merchandise for resale. Competitively priced merchandise which required ongoing research for antique and vintage pieces for accurate description and pricing. Kept up to date as to what was hot and what was not. Provided excellent customer service by answering questions and giving ideas for repurpose of merchandise. Arranged shipping of merchandise and shopped most competitive pricing without compromising quality. Made repairs while not compromising the integrity of the piece. Followed all safety protocols for movement of merchandise, use of tools and chemicals in cleaning and repair. Schilber’s Jewelry Castle Murrieta, CA

Sales Associate November, 2010 – April, 2013

Position involved the sale of diamonds and other precious stones. Required a thorough knowledge and understanding of the product. Merchandised jewelry displays per current promotion and season. Inspected jewelry for potential repairs, gave estimates, then took in and wrote up repair tags. Provided excellent customer service to ensure high customer satisfaction and return business and referral. Took special orders and assisted with design of custom pieces. Answer multi-line phones and either answered caller questions or took messages. Typed letters and proposals. Setup and maintained Facebook and Twitter accounts. Put out and pulled jewelry daily. Followed all safety protocols and best business practices in performance of duties.

American Greetings/Papyrus Riverside County, CA

Sales Account Coordinator October, 2008 – May, 2010 Set up, maintained and monitored inventory of store. Merchandised greeting card displays. Updated displays per current promotion and season. Provided excellent customer service for both internal and external customers. Bristol Farms, Long Beach, CA

Barista/Coffee Department November, 2006 – Feb., 2007 Made specialty coffee drinks per customer order. Restocked inventory and supplies. Performed sales function and cashiering. Utilized Point of Sale (POS) cash register system. Merchandised displays. Provided great personalized customer service. Followed all safety protocols for Food SAFE handling practices.

Innovative Tool Sales, Anaheim, CA

Administrative Assistant/Customer Service May, 2005 – July 2007 Answered multi-line phone system and answered callers questions or routed call to appropriate person or department. Updated and maintained ACT! Database. Created product flyers for distributors. Created Power Point Presentations for Heather Mclaughlin

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demonstrations, sales, and information. Assisted in planning business meetings and trips. Created Distributor Catalog. Handled incoming and outgoing UPS, DHL, and FedEx packages. Performed moderate to heavy filing, light purchasing, and Inventory Management. Performed additional miscellaneous administrative duties.

EDUCATION

High School Diploma Lakewood High School Lakewood, CA References available upon request.

Heather Mclaughlin

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