CHARLENE KNUTSON, PMP

703-***-**** Cell t ac0zff@r.postjobfree.com

Dynamic business professional with extensive experience in leadership, project management, training and process improvement. extensive Information Technology skills and knowledge. Resourceful leader with exceptional communication skills who is adept at dealing with individuals at all levels. Excellent strategic planning skills. Strong ability to multi-task with a keen eye for detail. Highly skilled negotiator who is able to identify relevant and appraisable components for effective management and successfully integrates objectives, opportunities and resources for success. Applies successful delegation of duties and followed up to ensure overall success. Strong ability to give clear and concise direction and recognizes need for change; manages and implements change. Strong background in establishing/managing tactical relationships to generate significant business opportunities. Additional qualifications include:

Vendor & Customer Relations Procurement Planning Event Planning/Management

Design/Deployment/Operations Time Management Business Lifecycle Development

Process Improvement Skills Training Specialist Program Scheduler

Strategic Project Management Teambuilding Skills Leadership Development

PROFESSIONAL EXPERIENCE

Program Manager

Charlstan Import & Export, International Remote 2016 –2017

Management Highlights:

Managing team and maintaining detail financial company records

Executive consultation to grow business in expanding markets

Scoping and building lifecycle development for each prospective product line

Building business plans and market research to ensure successful startup of new product lines and future growth within those markets

Constructions supplies to leading Engineering and Construction company in East & Central Africa for $60million project Wrigley gum factor in Kenya, Africa; Parliament Building in Nairobi and various other sites

Global Marketing Strategist

Oasis Traveler, Intl Ashburn, VA 2014 – 2016

Management Highlights:

Marketing high quality travel club packages internationally

Developing a global team of high quality marketers

Global Complex Delivery Transition Project Manager

Verizon, Ashburn, VA 2010 – 2013

Management Highlights:

Managed Dunkin Donuts/NDCP 55 million Project on various aspects of the 6277 Store Transformation Project: Outstanding equipment reconciliation, ordering replacement equipment, site preparation, and Wireless Remediation Project. Reconciliation of outstanding equipment saved company over 100K+

Managed WAN & LAN Mitsui Projects having worked on various stages of the process in all global regions. Also, Phase 2 successful implementation of the Americas Data Center and 1st site implemented on IP/PBX network globally. Global Steady State PMO responding to the needs of customer throughout their global locations

Support role to contract negotiations giving Project Management feedback

Products: Gig Ethernet, Private IP, Secure Gateway, DSL, Wireless, Data Centers

Project management in support of AON-Hewitt merger incorporating IT systems to streamlined AON-Hewitt IT infrastructure

Directed Morgan Stanley Australia Data Center Project upon request of Vice-President escalation

Monthly scorecards reporting to Senior Executives and Customer. Also status reports, roadmaps, dashboard and resource planning to management

Several Awards: Ovation Awards for performance of excellence!

Senior Project Manager

Electronic Data Systems (an HP Company), Herndon, VA 2007 – 2009

Management Highlights:

Effectively applied sound management principles and encouraged participative management by fostering team participation and staff motivation; promoted harmony and a common purpose

Developed processes and trained the project team on implementation of these

Compiled existing and future 5year forecasted projects for program schedule for Treasury Web Application Infrastructure account

Managed Program Management schedules and resources allocation estimates

Lead, trained and directed 3-5 Project Managers on schedules and processes in coordination with overall Program Schedule

Developed all areas of each project by composing Letter of Estimates, preliminary scope development, presentation of scope to management along with weekly status and project schedule template development, and created and presented reports for 10-15 projects

Continually kept alert to the weaknesses, strengths, threats and opportunities facing the project or organization

Presented periodic dashboard reports on current programs, future opportunities and other pertinent issues

Treasury WOW Award (Monthly Client Recognition)!

CHARLENE KNUTSON

Technical Project Manager

Technica Corporation, Dulles, VA 2004 – 2006

Managed all aspects of Wide Area Work Flow (WAWF) architecture technology refresh which included: project development, methodology, summary of costs, procurement, communications, training, and execution for $40 million project

Technology refresh of all HW and SW and desktop applications ensuring proper integration of changes into the environment with smooth transition to users

Managed technical projects for the Defense Information Systems Military Health Systems (MHS) Program Office compassing resources, coordinated project planning, scheduling, tracking, acquisition and implementation

Integral member of successful process improvement, implementation and deployment of 250 Virtual Private Network devices for 101 medical treatment facilities

Ensuring projects were FIPS compliant under NIST standards

Coordinated submission of Vulnerability Assessment for NetIQ and Sightline for Navy CIO DAA Waiver for DoD Ports, Protocols and Services (PPS) Technical Advisory Group (TAG) Ports and Protocol and other software upgrades

GS-15 Customer Management Executive Letter of Recognition for successful completion of Category 1 Project from WAWF Architecture Technology Refresh!

Project Manager/Engineer III

UUNET/MCI, Ashburn, VA 1998 – 2004

Provided project leadership, management and mentoring for team of over 100 engineers responsible for implementing approximately 500 small to medium-sized customer circuit projects

Recovered $30 million in direct contribution to company revenue which exceeded customer expectations through implementation of cross-product and customized telecommunications solutions

Established standards and procedures while writing documentation for training class; trained engineering group in departmental process flow

Effective liaison between program management, engineering, vendors, and sales and design groups, while ensuring timely product delivery and customer satisfaction and reporting schedules to senior management

Supervised Network Capacity Planning Project identifying trends and demand on sectors

Worked with team to ensure our company obtained ISO certification and compliance

Corporate Top Achiever’s Award (Summit Club), Ethernet Product Roll Out Recognition, Top Revenue Coordinator Award (numerous times)!

Implementation Coordinator

CACI, Chantilly, VA 1996 – 1998

Managed and coordinated rehomes, upgrades and installations of individual circuits and hubs for Defense Information Systems Agency’s non-classified Internet

Liaison with Site POCs for hardware installation requirements

Maintained daily activity logs and effectively tracked ongoing projects, while ensuring compliance with US Government policies and procedures

Compiled and presented final cost analysis for each project

EDUCATION

University of Minnesota-Duluth

Liberal Arts Coursework in International Studies / Political Science

CERTIFICATIONS

Project Management Profession (PMP)

Information Technology Infrastructure Library (ITIL) Foundations V.3

Network+ Project+

ORGANIZATIONS & ASSOCIATIONS

Project Management Institute (PMI)

TECHNICAL COMPETENCIES

Microsoft Office Suite (Project, Excel, PowerPoint), SharePoint, SAP, Clarity, MAC, PC

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