Jenna A. Kaiser

*** **** **. ** *******, MN ***** 218-***-**** ac0zeh@r.postjobfree.com

EDUCATION

Bemidji State University, Bemidji, MN May 2017

Bachelor of Science – Economics; Cum Laude

Bachelor of Science – Business Administration; Cum Laude

Emphases in Management and Entrepreneurship / Small Business Management

Minor – Management Information Systems

GPA – 3.50

BUSINESS EXPERIENCE

SANFORD (EVENTS) CENTER, Bemidji, MN

Supervisor – Guest Services November 2014-Present

Organize and monitor staffing schedules and rotations

Train and manage new employees

Supervise staff to deliver outstanding customer service and ensure guest satisfaction and safety

Communicate goals and performance standards to employees

Coach and counsel employees towards improved performance

Ensure employee compliance with safety and quality requirements

Monitor and manage consistent adherence to company policy, procedure, and performance standards

BEMIDJI STATE UNIVERSITY, Bemidji, MN

Administrative Assistant – Dean’s Office, Memorial & Liberal Arts Office, Hagg Sauer August 2013-Present

Provide and promote efficiency within the liberal arts and business office

Manage multiple phone line inquiries within various departments

Maintain confidentiality of sensitive materials

Administer tests to students including scheduling of rooms and times

Detail oriented data entry

Deliver confidential intra-campus information and paperwork

Perform physical data security lock-up

‘BERT’S CABINS’ - ITASCA STATE PARK, Lake Itasca, MN

Assistant Manager – Bert’s Cabins May 2013-August 2017

Support management in performing accounting and book-keeping functions

Maintain daily record of monetary transactions and balance accounts

Coordinate and document guest events and activities

Monitor and manage operational activities such as reservations, check-ins, and mail confirmations

OTHER WORK EXPERIENCE

Educational Tutor, Bagley High School, Bagley, MN

Care Provider, Kelly’s Daycare, Bemidji, MN

October 2009-March 2013

June 2009-August 2009

HONORS AND AWARDS

Academic Achievement Scholarship

Spotlight on Scholarship

Campus Honors Scholarship

TRIO SS Grant

Student Success Scholarship

Ron Batchelder Scholarship

Women Leadership Scholarship

GPA Rank Scholarship

Random Act of Kindness [RAK] Award

Sorensen Leadership Scholarship

Mike and Tracy Roberge Scholarship

Dean’s List

COLLEGE ACTIVITIES AND VOLUNTEER WORK

Intramurals – Football and Volleyball

‘Restore the Shore” Sustainability Project

YoungLife

Jr. American Auxiliary Member

Veteran’s Day Volunteer

Memorial Day Service Volunteer

Greensview Nursing Volunteer

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