Management Process

*

Dheeraj Vema Email: ****.*******@*****.*** Age: 29

Tel: +1-901-***-****

Location: Collierville, Tennessee, USA

Visa Status:- H1B (Stamping Valid till

Dec 2018)

Summary

6+ years of experience in Consultancy and IT services with excellent analytical, problem solving, and interpersonal skills with demonstrated communication, organizational, business analysis and relationship management skills in transformation engagements across USA, Ireland, Asia Pacific & India

Worked as a liaison among various business stakeholders to understand business problems and suggest suitable solutions.

Analyzed, identified and eliminated process bottlenecks to implement an end-to-end ascendable solution tailored to requirement.

Understands BPM as technology enabler and have experience working for medium to large scale process automation & improvement projects.

Experience in Business Process Management (BPM) consulting, financial services domain, with emphasis on Process Design, functional design, business case analysis and client interaction.

A highly motivated and result-oriented team player with well-developed abilities to handle cross-functional and multi- hierarchical aspects of a corporate environment.

Proven track record of producing good quality deliverables with good attention to detail within tight deadlines.

Enthusiastic about learning new skills, adapting new techniques, working across new domains, self-improvement and career progression.

Education

Qualification Institute / Organization Board / University Year % / CGPA MBA SBM, NMIMS, Mumbai NMIMS 2013 2.90/4

B.E Vasavi College of Engineering, Hyderabad Osmania University 2008 72.5 % XII Narayana Junior College BIE, Andhra Pradesh 2004 91.4% X Little Scholar School CBSE 2002 69.8 %

Professional experience

Wipro Technologies Ltd, (September 2013 – Present) Designation – Business Analyst Project: Automation Client: Federal Express Role – Business Analyst

Gathered requirements and modelled (POC) a Customer Exception and Request Processing system on BPM for logging and tracking of customer complaints

Responsible for capturing requirements (BRS/SRS writing).Produced high quality documents for capturing business requirements for application based on WebServices Gateway(Weblogic 10.3.5).

Facilitated the development and testing team to implement the changes via KT sessions. Appreciated by clients for on-time and high quality document deliveries

Responsible for capturing the requirements by meeting different stakeholders and then documenting the same for the development team

Project: Branch Digitalization Client: Allied Irish Bank Role – Process Analyst

Process Analyst with the largest retail bank of Ireland for transformation program of their branch operations using a Business Process Management (BPM) tool.

The process covered in this program are Business Account Opening, Criminal Justice Act and Branch Scanning

Practicing in an Agile environment (Sprint, Scrum, JIRA management, daily stand-ups, sprint planning) 2

Responsibilities:

Understand and capture the process maps (As-Is, Pain points, To-Be and Process performance metrics)

Own, update and maintain processes and process repository.

Work with technical team to design and implement BPM functionality

Identify the Risks and problems in As-Is process and map them to the controls in To-Be Process.

Preparation of user stories, Analysis documents and cost benefit analysis

Tools/Technology: IBM Blue works Live, MS Office, ECM, and Kofax. Project: LEADS 2.1 Client: Siam Commercial Bank Role – Lead Business Analyst

Lead Business consultant with the largest retail bank of Thailand for Automation program of Loan origination system and Loan restructuring system for Auto loans using a Business Process Management (BPM) tool.

The product portfolio covered in this program are New car, Used car, Fleet (Credit Line/No Credit Line), Restructure, Balloon Extension and Leasing

The program also involved the implementation of Application Credit Scoring Model (MCS + A) to enhance the productivity and efficiency of bank’s loan-underwriting-process.

Integration of a document management system to store the application forms and documents of the applicants to build a paperless LOS system

Involved in Requirements planning, Process Reengineering, Business case Development and Implementation support.

Responsibilities:

Responsibilities include analyzing the stakeholder needs, perform a gap analysis and define requirements for an acceptable business process

Communication with business and conducting workshops to gather the requirements, creating the functional requirements documents (FRD)

Formulated new business process for middle office and operations team

Understand the Credit scoring model (MCS + A) and integrate it with LOS system to enhance the loan-underwriting- process and increase the opportunity of good loan acquisition

Analyzed the existing loan repayment plans and designed new loan repayment plans such as step payment, season payment, and balloon payment.

Act as an intermediary between the client and the development team regarding business processes throughout the project cycle

Provide functional expertise to testing team and co-ordinate with development and testing teams including UAT

Maintained Traceability Matrix and resolved issues related to requirement during System testing and UAT plan preparation

Tools/Technology: MS Visio, MS Office, SQL, Pega, Documentum, Captiva Virtusa India Pvt Ltd. (June 2008 – June 2011) Designation – Software Engineer Project: Pega Solution Frameworks Role – Functional Test Engineer

Performed End to End Functionality testing of different Solution Frameworks for domains of Banking, Finance and Insurance

Led a team of 4 for the entire life cycle of testing for Frameworks-Customer Process Management and Smart Dispute

Interacted actively with the BA/SME in case of understanding the business process

Studied and analyzed the client requirement, designed test scenarios, validated test cases as per the requirement documents

Involved in validating test cases for frameworks Smart Investigate, Project Management Framework Internship

State Bank of India (SBI)

Conducted Feasibility Analysis of Cash Credit-Payable At Par cheque Facility offered by SBI and provided recommendations which could help SBI in maximizing revenues

Performed Break Even Analysis for the 8% (Taxable) Savings bonds issued by SBI on behalf of Government of India 3

Studied and executed various operations, processes and transactions related to ‘Letter of Credit’ in the Trade Finance Department of the Bank

Vidya Foundation

Providing ideas to scale up the operations of Vidya Foundation and to make Vidya Foundation a self- sustainable unit in the medium run.

Involved in analysis of the cost structures of various products and market research to find newer avenues for the products. Certifications

FLIP Certification on Corporate Banking covering Products and services offered in corporate banking, Relationship Management and Credit Analysis

PEGA: PRPC Certified Business Architect

Skills

Requirement Analysis, Business Analysis, Business Process Management

Business Process Re-engineering/Improvement/Automation

Tools Knowledge (Pega/IBM Blue works Live/Visio, MS Office)

Data flow modelling, case analysis, work flow analysis, functional decomposition analysis, data modelling

Languages Known – English, Hindi, Telugu

Contact this candidate