Charlotte Glass

*** * ***** ** ****: 205-***-****

Shelby Al 35143

email: ac0zaf@r.postjobfree.com Cell: 205-***-****

COMPUTER SKILLS

Microsoft Office, Word, Excel, Power point, Outlook, All Scripts, etc.

Intra net and Internet web searches

Other software applications, ROSS, Bocris and other company specific software applications

Basic Typing

All Scripts/ Athena

EMPLOYMENT HISTORY

Shelby Baptist Hospital August 2016 - current

Surgery Scheduler

Schedule patients for surgery.

STVHS August 2013- August 2016

Scheduler

Schedule patients for office visits. Obtain information via phone to register & schedule.

Birmingham Gastroenterology Associates July 2012 – July 2013

Scheduler

Schedule patients for office visits and procedures. Obtain information via phone and faxes from various doctor offices and patients necessary to determine the correct procedure to schedule.

AT&T/BELLSOUTH TELECOMMUNICATION COMPANY February 1980 – September 2011

Customer Service Advocate July 1999 – September 2011

Conducted needs-based selling based on customer requirements which included all necessary documentation to fulfill customer requests and determined credit worthiness.

Handled interdepartmental coordination and communication with other communication carriers for processing of customer requests in a timely manner.

Participated in customer implementation including customer instruction and training.

Handled customer inquiries after installation with resolution to customer’s satisfaction and company’s benefit.

Handled correspondence (customer, inter-department, inter-company, intra-department, intra-company).

Worked to meet and/or exceed customer expectations.

Maintenance Administrator June 1997 – July 1999

Handled customer repair issues including testing and problem resolution.

Administrative Reports Clerk May 1993 – February 1997

Handled all administrative functions in Benefits office including typing, preparation of electronic vouchers, coordinating training schedules, payroll processing and other miscellaneous administrative functions.

Directory Clerk – BellSouth Advertising February 1980 – April 1993

Investigating potential problems with customer billing and resolving to customer satisfaction.

EBSCO INDUSTRIES March 1978 – February 1980

Title Information Clerk

Reviewed incoming material from publishers and contacted publisher for potential inclusion in database

EDUCATION

Jefferson State Community College July 2008 – December 2008

NHA Certification for Medical Billing and Coding Specialist

Samford University - General Studies – Attended 1985 – 1987

University of Alabama at Birmingham – General Studies – Attended 1985 – 1995 & 1976 – 1978

REFERENCES AVAILABALE UPON REQUEST

Contact this candidate