KATRINA C. ARTIS

ac0zaa@r.postjobfree.com

**** ****** **** *****

Charlotte, NC 28269

Cell: 919-***-****

Professional Summary:

Employment History:

HR Services Leave of Absence Delivery Analyst (Contractor) 12/2016-06/2017

Aon-Hewitt

Charlotte, NC

Properly research and provides total hours worked for past year to third party client in order to ensure leave of absence eligibility, by running a total hours worked timecard report.

Performs and completes daily responsibilities working with third party providers, other Aon Colleagues, and client contacts to ensure process delivery for client’s employees.

Manages own work and communicates status to the team and manager.

HR BPO Workforce Administration Delivery Analyst (Contractor) 06/2015-03/2016

Aon-Hewitt

Charlotte, NC

Created detailed functional business requirement specifications and ensured proper testing hand-offs for integration testing.

Provided status reports (terminations, new hires reports) and communicated changes in process for project assignments, as well as assisting in Quality Assurance (QA) and knowledge management.

Performed personnel files' audits for the client to ensure accurate file documentations.

Researched and identified overpayments/timekeeping deliverables and resolved any discrepancies using Workbrain and BOUI systems.

Benefits Analyst (Contractor) 04/2015-06/2015

Snyder’s-Lance

Charlotte, NC

Provided support to employee’s and colleagues regarding benefits updates, via email and postal mail communication.

Processed and logged National Medical Support Notices (NMSN) for all employees into Empowered Benefits database.

Assisted manager with implementation deliverables for new launch of the wellness program.

Pension Analyst Administrator (Contractor) 10/2014-02/2015

Ingersoll Rand

Davidson, NC

Verified and performed pension benefit calculations for multiple union and non-union plans.

Performed special projects for vested and non-vested employees and retirees, such as confirming lump sum and vested term calculations by using numerous databases, such as PeopleSoft and Pension Validation System (IR Validation).

Updated active employees and retiree files with accurate commencement calculations by using PeopleSoft.

Provided and prepared pension summaries and deliverables to participants.

Warranty Claims Audit Specialist (Contractor) 12/2013-08/2014

Electrolux

Charlotte, NC

Identify suspected fraud and financial irregularities in claims processing, by researching and resolving service provider's billing issues utilizing Service Bench and CRM/SAP applications.

Review claim payments for accuracy and make recommendations for process improvements with financial managers.

Effectively meet department monthly KPI goals by auditing over 300 claims daily, as well as generating over $700,000 in savings.

Benefits Representative 11/2010-12/2012

ADP

Charlotte, NC

Performed special projects as deemed necessary by the Client Services Manager, such as implementation process for new on boarding clients.

Analyzed, created and reviewed documentation of procedures and identified process improvements.

Performed monthly and weekly audits for benefit managers, such as Leave of Absence, STD, LTD, Eligible But Not Yet Enrolled and FMLA audits.

Processed monthly benefit invoices for approximately 10 different assigned clients with over 500 employees each.

Served as primary contact for all my client's employees and HR managers regarding all their contract benefits issues.

HR Generalist I (Contractor 11/2010-07/2011)

ADP

Charlotte, NC

Processed new hire enrollments, termination, retiree packets and cobra packages.

Reconciled measures for all the invoices for numerous clients.

Tracked benefit plans including FSA, Health and Welfare, Life Insurance, Cobra and LOA.

Conducted administrative and clerical duties as related to maintaining HR files, resource documents, weekly, monthly and annual reports, records, programs, and processes.

Senior Benefits Specialist (Tier II) 03/2007-11/2008

ACS, Inc.

Cary, NC

Assisted approximately 10 different clients on special projects regarding benefit changes such as, 401k, pension plans, also Health and Welfare.

Researched and resolved client's inquiries by utilizing database programs effectively such as, AIS.

Provided assistance, training and troubleshooting support to lower level staff to approximately 5 colleagues.

Assisted with updating online training tools by researching and selecting the appropriate training materials.

DC Transaction Specialist 10/ 2005-10/2006

Fidelity Investments

Durham, NC

Provided support to internal Client Service Functional Teams (Issue Resolution, Audit and Control, CMS's), by working with managers to decrease late processing by approximately 10% for each quarter.

Processed all routine transactions within the specific business unit by using several databases, such as 401K pension and hardship withdrawals and loans accounts within the appropriate timelines.

Effectively trained new employees, as needed with processing and procedure updates.

Benefit Specialist 03/2003-09/2005

Blue Cross Blue Shield

Durham, NC

Responded to written inquiries in regards to account status and provider billing issues, such as health and welfare benefits.

Assisted in the resolution of 5,000 + customer requests by communicating with state of North Carolina employees, employer groups, benefits administrator, brokers, and providers in regards to their insurance coverage.

Worked with Medical Review analysts (nurses) to review over 5,000 claims suspended, evaluated rules rather than medical necessity issues; reviewed medical records for diagnoses/treatment information relating to pre-existing waiting periods.

Education:

B.S. in Business Administration: Human Resource Management

G.P.A.: 3.4, The National Society of Collegiate Scholars member

Strayer University Raleigh, NC

Associate of Science in Business: Human Resource Management

Certificate in Human Resource Management

Wake Technical College Raleigh, NC

M.I.S: University of Phoenix (expected 12/2017) Charlotte, NC

PHR Certification (expected 12/2017)

Project Management (PMP) Certification (expected May, 2018)

Computer Skills:

PeopleSoft, HTML, HML, CSS, Web Design, Microsoft Office Suite, Word Perfect office 12, Lotus Notes, Netscape various Database Programs: SAP, CRM, SAS, ADP, HRIS, HRMS, HRB, HRXchange, Siebel, FOCUS, Docutron, Pay eXpert, CASPRO, Service Bench, Service Power, FileNet, Remedy, Pension Validation System, Maestro, MyHR, Workbrain(Timekeeping), Workday, BOUI, Citrix, Content Manager, Empowered Benefits.

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