Tessie Kaithathara

**** ******** ***,*** *****, *5758

Phone- 916-***-****.

ac0z9d@r.postjobfree.com

SUMMARY

Currently working as Administrative RN at the Quality and Safety Department at UC Davis Medical Center, Sherman Way, Sacramento.

Fourteen years of on-going experience as Registered Nurse /Charge Nurse/Preceptor on the Neuroscience Unit at Mercy General Hospital, J Street Sacramento.

Federal Government contractor/Quality Consultant for an antitrust case for the Federal Trade Commission June 2015-June 2016.

One year of experience as Staff nurse on the General Medicine Unit at St.John’s Medical College Hospital, Bangalore.

One year of experience as Ward- In- Charge on the General Medicine Unit at St.John’s Medical College Hospital, Bangalore.

PERSONAL PROFILE

A highly motivated fast learner with the ability to adapt to diverse corporate working environments.

Possess strong character, high level of dependability and ability to work under pressure.

Ability to work cooperatively with others to accomplish a common objective through teamwork.

EDUCATION

Master Degree in Nursing/HealthCare Informatics from University of Phoenix, USA- September 2008

Bachelors Degree in Nursing from Bangalore University, India-December 1998

Masters Degree in Social Work from Mahatma Gandhi University, India, December 2002

Current Certifications:

Certified Neuroscience Registered Nurse (CNRN)

Acute Cardiac Life Support (ACLS)

Procedural Sedation

Basic Cardiac Monitoring (BCMC)

Basic Life Support (BLS)

EXPERIENCE

Quality and Safety Administrative Nurse (1-8-12-present) Quality and Safety Department

UC Davis Medical Center,

Sherman Way, Sacramento.

Responsibilities:

Maintains confidentiality of the department.

Quality and Safety Projects: Facilitates project planning and coordination of department led projects that focus on process improvement by providing data from University Health Consortium (UHC), NSQIP and Press-Ganey. Provides expert knowledge of current quality improvement tools and techniques to influence clinical outcomes using methods such as PDSA (Plan-Do-Study-Act), DMAIC (Define- Measure-Analyze-Improve-Control),Value Stream Improvement (VSI), Failure Mode Effect Analysis (FMEA) and Lean Six Sigma.

Quality Initiatives: Facilitates and directs quality initiatives based on core measures, patient safety indicators, patient experience and adverse event reports. Reviews/facilitates review of UHC, Press-Ganey and NSQIP reports at clinical department quality and safety committee meetings. Works with committees to improve patient outcomes related to core measure, PSI and patient satisfaction results of the department. Encourages and facilitates departments to take ownership of reporting and tracking individual patient satisfaction scores at quarterly meetings.

Core measures chart abstraction (for Inpatient Stroke, Outpatient Stroke, Perinatal and Hysterectomy SCIP, Outpatient Pain management). Sends failed core measure cases to appropriate clinical departments for review and educational/process improvement follow-up with nurses and physicians.

Patient Safety Indicators (PSI): Performs daily concurrent review and pre-billing review of 5 PSIs (PSI09, 13, 15, 17, 18, and 19). Reviews, validates and refers cases to appropriate clinical departments for review, confirmation and educational follow-up.

Quality & Safety Committee: Meets with the Q&S committee chair to discuss department quality and patient safety needs and progress. Attends all department Q&S committee meetings, meeting preps and follow-up meetings with due preparation, or when necessary, assigns appropriate designee. Reviews department Q&S Committee minutes for accuracy prior to distribution to committee members. Assists in developing an agenda that is reasonable and appropriate for each meeting. Serves as a back-up to the Q&S Committee Chair for all agenda items. Performs timely follow-up on all action items as needed. Provides all assigned committees with relevant data, reports and information related to quality and safety issues and events. Ensures committee participation and fosters atmosphere of team work and culture od safety among committee members across different disciplines. Encourages resident and nursing participation in all committees. Works in unison with Committee coordinators and communicates as a team to ensure smooth sailing. Supports and earn the trust & confidence of Q&S committee Chairs and other committee members. Assists the Q&S Committee to meet all requirements and writes a quality and safety annual report in conjunction with the department Q&S Committee.

Presentations Presents the UHC QSMR, HQMR, quarterly core measures reports and Hand Hygiene dashboard at each relevant Q&S committee meeting every quarter and the Annual Quality & Accountability Scorecard. Plans and facilitates relevant educational presentations such as Pressure Ulcer presentation by the Wound Care team, Preoperative Testing Guidelines presentation, Patient Experience presentation by the Performance Excellence team, Clinical Documentation Improvement Program presentation by the CDMP team and PSI/Core Measure presentation by the Q&S team, at relevant Q&S committee meetings.

Case Reviews: Reviews and refers cases, which impact patient quality and safety to the department Q&S Committee for further discussion and review. Reviews and responds to incidents reports, health plan, TJC and patient complaints and provides the first preliminary, objective review. Refers reports and complaints to Q&S Committee chair or designated reviewers. Posts reviews and comments to the RL system and provides trending reports as needed. Tracks reports to assist with identification of quality or patient safety projects/initiatives where needed. Acts as available resource with any external review processes (health plans, TJC, etc.). Coordinates quality and safety case reviews/referrals for review with other clinical departments. Provides support and guidance through sentinel events /adverse events review process by the Patient Safety events committee. Prepares, and facilitates the root cause analysis and assists with actions plans assigned by PSEC.

New Staff Orientation: Assists new staff in their orientation process with PSI review

(PSI-13 & PSI-15), core measures abstraction, incident reports review and follow-up, patient complaints, health plan response writing and Q&S committee responsibilities to ensure smooth transition.

Liason between Leadership/Executive committees and clinical staff/physicians to facilitate communication and cooperation between all, to ensure goal-directed clinical and systems/process improvement efforts.

Team-player: Contributes to the spirit of team morale and comradeship by offering help, support, coverage and appreciation to each member of the department. Stays focused, professional and maintains a positive attitude during transition and stressful periods. Disseminates the same at a personal and departmental level. Registered Nurse/Preceptor/Charge Nurse: (07/16/03-present) Acute/Step-down Neuroscience unit

Mercy General Hospital

4001 J Street, Sacramento

Responsibilities:

Comprehensive primary nursing care based on established nursing standards in acute/step-down Neuroscience unit to spinal postoperative patients, acute stroke patients, video EEG epilepsy monitoring and common medical and surgical patients.

Collaborate with other professional disciplines to assure effective and efficient patient care delivery and achievement of desired patient outcome.

Participate in efforts to improve patient satisfaction such as service recovery efforts and discharge phone calls.

Supervise and precept staff nurses to orient them to acceptable standards of practice of the organization.

Participate in unit-based audits to ensure the quality of nursing care provided such as medication administration audits patient care rounds audit.

Ensure appropriate staffing based on ratios and productivity specific to the unit.

Support transformational care efforts of the organization by active participation in unit huddles and use of discharge readiness tool.

References: Available upon request.

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