ZORAIDA OTERO

Staten Island, New York 103**-***-*** 5093/718-***-**** ac0z90@r.postjobfree.com

OBJECTIVE

Seeking a position in the field of office administration utilizing my skills, experience and training to facilitate the smooth operation of my employer’s office setting

RELEVANT WORK EXPERIENCE

Beverage Island Staten Island, NY 05/2017-Present

Office Clerk

Answer phones taking orders from client, Input orders into computer, printing picket order filing invoices, Scanning truck routes sheet into system, contact customer to place order. HR Block Staten Island, NY 01/2017-04/2017

Receptionist

Operated multiline phone system and forwarded calls to requested extension or took messages as needed

Scheduled, confirmed or rescheduled appointments as necessary

Provided customer service to walk in clients, assisting them to complete initial paperwork

Performed all aspects of clerical office duties such as filing, faxing and copying documents Special Touch Home Staten Island, NY 09/2016-01/2017

(Per Diem) Home Health Aide

Metro One Loss Prevention Staten Island, NY 04/201*-**-**** Security Guard

SBLI USA Life Insurance Corporation Manhattan, NY 09/1999-10/2015 Administrative Assistant

Processed data batches with attention to detail and accuracy to prevent incorrect information being added to client files

Downloaded and transferred data from online services to our (Winrisk) server

Provided relief to the help desk in the form of answering calls, routing or taking messages during times of high volume

Closely monitored the A/S400 System and servers for error messages and rebooted system as needed

Set up and organized overnight jobs using Robot Automated Operation Software

Processed incoming mail, delivered mail to company addressee EDUCATION

Empire Technical School Manhattan, NY

Successful completion of Clerical Program resulting in certification Julia Richmond High School Manhattan, NY

Regents Endorsed Diploma

SKILLS

Bilingual in English and Spanish

Typing speed 40 WPM

Proficient in the use of Microsoft Office Applications, highly skilled in the use of Excel and Outlook

Experienced in the use of all equipment and machinery traditionally used in an office setting