ASHLEY GOUDEAU

Tylergate Dr., Spring, TX ***** C: 832-***-**** ac0z85@r.postjobfree.com

SUMMARY

I am an ambitious individual that is looking to broaden my career path. I am a polished, professional customer service representative that can offer over 6 years of experience providing customer support in a busy call center environment. I provide an unwavering commitment to customer service, with the ability to build productive relationships. As well as assisting to resolve complex issues and win customer loyalty.

HIGHLIGHTS

• Team management

• Focused on customer

• Satisfaction

• Talent development

• Skilled multi-tasker

• Self Motivated

• Hard Worker

• Windows

• Microsoft Word

• Excel

• Outlook

• Power Point

EXPERIENCE

January 2016 to (current job)

Davids Bridal - Houston, TX

• Man the front desk/Providing exceptional customer service to hundreds of store patrons

• Enter appointments into the system/Greet and assist customers throughout the day

• Locate merchandise for customers

• Stock and organize products on the sales floor

• Assist customers with their purchases

• Assisted customers with returns and discrepancies

September 2015 to December 2016

Special D - Houston, TX

Receptionist

Tend to the copier, scanner, or printer near the desk. (troubleshoot for coworkers who run into problems while using them.) Once you know the kind of machine being used.

Handle customers who come to your business with efficiency and politeness. After the visitors identify who they are and who they are looking for, contact that individual and let her/him know who is there.

As a receptionist, you are counted on to man the desk at all times--it reflects poorly on the company if no one picks up the phone, or there is a line of people waiting to be helped. Make being dependable a priority--if your boss knows that you are reliable and are always there to help, you become indispensable.

Answer incoming calls and file company paper work.

June 2013 to August 2015 Customer Service Representative

APAC - Humble, TX

• Answer incoming customers call and provide appropriate level of service and issue resolution according to company guidelines while providing a superior customer experience Professional photographer that photographed families, babies, toddlers, couples

• Receive and answer customer questions and resolve concerns relating to claims, warranties, and product servicing. Follow standard screens/scripts as appropriate. Traveled throughout the city to train and retrain photographers on new computer software updates and provided a clear expectation to other employees

• Maintain and update customer account records as needed. Appropriately escalate customer questions and issues when necessary according to guidelines. Assess client needs and resolve claims according to insurance policy provisions and customer service guidelines. Successfully managed the activities of 20 team members in multiple locations.

• Coordinate with immediate supervisor or other personnel as needed to resolve claims and issues not of routine nature.

• Gather information and examine forms, policies, and other records as provided by claimant and other agencies or resources to make appropriate determination of resolution.

Forward suspected fraudulent and questionable claims to appropriate personnel. Maintain and update product knowledge on an on-going basis and attend workshops, seminars, and other training sessions as appropriate.

Build and maintain effective working relationships and support teamwork in meeting company goals.

• Understand how the Customer Service Representative role fits into the larger organizational context and actively support others in the achievement of common goals.

• Maintain professionalism with all contacts, both internal and external and treat individuals with respect.

• Participate in special projects, assume new responsibilities, and adjust priorities as requested.

May 2011 to July 2012 Customer Service Representative

Jcpenney- Humble, TX

• Provide exceptional customer service to all customers

• Assist and fulfill customers with their purchases

Accomplishments

• Recognized as employee of the month on several occasions for my customer service skills

EDUCATION

2014-2015 Lone Star North Harris Houston, TX

2009-2013 High School Diploma Spring Senior High – Spring, TX

ASHLEY GOUDEAU

18200 Westfield Pl Dr., Houston, TX 77090 C: 832-***-**** ac0z85@r.postjobfree.com

To whom it may concern,

Please accept the enclosed resume as an expression of my interest in exploring employment

opportunities with your company.

I am a candidate worthy of consideration. I am confident that I will make a significant contribution to your company. I am proficient in handling multiple problem solving tasks, office duties, and customer/ employee relations.

What my resume does not reveal is my professional demeanor, appearance and the will to go beyond the call of duty in order to achieve success. I have the desire to excel with the ability to learn quickly. In a business, these qualities are of the utmost importance in dealing with customers and co-workers. In me you will find a reliable, detail-oriented and extremely hard working individual. If after reviewing my resume, you would be interested in conducting an interview, please feel free to contact me at home or by email. I am very eager to meet with you and explore the possibilities of utilizing my experience, and knowledge to benefit your company.

Thank you for your time and consideration. I am certain that I can be a contributing member to your

company.

Sincerely,

Ashley Goudeau

Sent from my iPhone

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