Office Assistant

Thelma Fernandez Northridge, CA ***** 818-***-**** *********@*****.***

OFFICE ASSISTANT

Highly adaptable, proactive professional with extensive experience delivering exceptional, accurate, and timely office support in fast-paced, high-volume environments with minimal supervision. Thrives at providing superior administrative and customer assistance by effectively demonstrating an engaging professional demeanor over the phone and in-person. Excels at prioritizing and executing multiple tasks simultaneously and ensuring adherence to all office and safety policies.

Professional Experience

DISNEY CONSUMER PRODUCTS AND INTERACTIVE MEDIA, a division of The Walt Disney Company, Burbank, CA

Facilities Office Assistant August 2000 to January 2017

Handle daily functions including corporate space planning, safety/security management, procurement, and buying.

Corporate Space Planning

Execute the successful planning and delivery of multiple large-scale office moves including ordering and setting up new office furniture and equipment.

Coordinate with maintenance department to finish all prep work on-time and work closely with outside vendors/contractors on price quotes and special weekend projects.

Procurement / Facilities & Office Support

Deliver facilities and office support including configuring building, telephone, equipment, and work stations repairs and changes; maintain 6 copy rooms and 30 conference rooms.

Schedule conference room meetings, plan executive/special events, answer phones, and distribute mail.

Enter and process purchase requests and vendor payments in SAP or Strong Groom System to ensure timely payment.

Safety Management & Security ID Access

Serve as Crises Management Coordinator for 900+ employees; conduct daily safety checks to address and resolve emergency issues across the building.

Ensure all safety and emergency procedures are being followed to achieve compliance with all policies and regulations; manage and support security efforts for key onsite projects.

Handle all security ID access and issue parking permit stickers for 900+ employees; program security card readers for buildings along with security access levels.

Facilities Receptionist / Department Clerk July 1996 to August 2000

Executed various office, administrative, and receptionist duties including greeting guests and answering and transferring calls.

Handled shipping and receiving functions for the department along with promptly scheduling conference rooms/meetings and planning special employee events.

Provided consistent top service and support to staff and customers by completing all tasks with the upmost accuracy and answering high-volume of incoming calls with the highest level of professionalism.

HOLY CROSS HOSPITAL (CURRENTLY PROVIDENCE HOLY CROSS HOSPITAL), Mission Hills, CA. October 1992 to June 1994

Office Billing Manager

Handled medical billing accounts for patients including processing and promptly applying all payments received.

Answered heavy-volume of switchboard calls and assisted the medical records department with inventory, purchasing, receiving, distributing medical supplies, data entry, and security.

Key Skills: Office & Clerical Support Data Entry Answering Multi-Line Switchboard Customer Service

Purchasing & Procurement Corporate Space Planning Purchase Orders Security & Facilities Coordination

Technical Skills: SAP, Ross Morgan Strongroom, Lenel Security Access Control, MS Office Word, Outlook, Excel.

Education, Certificates & Awards

Completed coursework at Citrus College Security Certificate and Recipient of Disney’s Crisis Management Award

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