Sales, Customer Service, Manufacturing, Production, Supervisor Role

Summary

Skills

Work History

JOHN RICKENBERG

*** ******** ****, ********, **** Virginia 26753 (H) 304-***-**** ********@***.*** I'm skilled at motivating diverse staff to meet customer needs. Hard-working and dedicated with strong planning and project management abilities, I'm a focused shift leader versed in overseeing day to day operations. I possess excellent independent and leadership abilities. Driven to build lasting client relationships and exceed sales goals I'm always looking for new and exciting ways to, not only motivate staff to perform their everyday tasks but also instill a drive in them to want to go above and beyond so they too become an intricate part of exceeding said sales goals. I've been very successful in improving team effectiveness, growing revenue, and increasing customer satisfaction in challenging markets. My talents include being detail-oriented and forward-thinking with strong communication, decision-making and problem solving abilities. I'm currently seeking to take on a new role in a dynamic environment and I hope your company can help me achieve this. Thank you for your time. Customer service-focused

Organized

Initiative to work independently

Motivational leadership style

Strategic thinker

Multi-tasking ability

Computer proficiency

Excellent communication skills

Team leadership

Time management

Troubleshooting specialist

Assembler 04/2017 to Current

Cumberland Outdoor Power – Cumberland, MD

Received and correctly processed both written and verbal instructions, prints and work orders. Interpreted prints, drawings and sketches.

Obtained appropriate tooling and fixtures.

Set up and performed hand and automatic assembly operations on components, sub-assemblies and assemblies.

Assembled components with hand and power tools.

Assessed work for errors or compliance issues and made corrections and modifications when necessary.

Set up and operated greasing equipment to grease components, sub-assemblies or assemblies. Certified and skilled forklift operator.

Assembler 07/2016 to 04/2017

Hunter Douglas – MD

Actively suggested operational improvements to enhance quality, improve production times and reduce costs.

Maintained proper stock levels on a line.

Inspected finished products for quality and adherence to customer specifications. Set up and operated production equipment in accordance with current good manufacturing practices and standard operating procedures.

Started up and shut down processing equipment.

Troubleshooted problems with equipment, devices or products. Manager 03/2014 to 07/2016

The Cutt – MD

Oversee activities directly related to making products or providing services. Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.

Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory. Scheduled required health board inspections as needed. Landscaper 02/2011 to 07/2016

Self Employed – Ridgeley, WV

Mow or edge lawns, using power mowers or edgers.

Care for established lawns by mulching, aerating, weeding, grubbing, removing thatch, or trimming or edging around flower beds, walks, or walls.

Use hand tools, such as shovels, rakes, pruning saws, saws, hedge or brush trimmers, or axes. Prune or trim trees, shrubs, or hedges, using shears, pruners, or chain saws. Gather and remove litter.

Maintain or repair tools, equipment, or structures, such as buildings, greenhouses, fences, or benches, using hand or power tools.

Mix and spray or spread fertilizers, herbicides, or insecticides onto grass, shrubs, or trees, using hand or automatic sprayers or spreaders.

Provide proper upkeep of sidewalks, driveways, parking lots, fountains, planters, or other grounds features.

Water lawns, trees, or plants, using portable sprinkler systems, hoses, or watering cans. Trim or pick flowers and clean flower beds.

Plant seeds, bulbs, foliage, flowering plants, grass, ground covers, trees, or shrubs and apply mulch for protection, using gardening tools.

Follow planned landscaping designs to determine where to lay sod, sow grass, or plant flowers or foliage.

Advise customers on plant selection or care.

Plan or cultivate lawns or gardens.

Manager 11/2009 to 01/2011

Beer O'Clock – Frederick, MD

Determine price schedules and discount rates.

Direct, coordinate, and review activities in sales and service accounting and recordkeeping, and in receiving and shipping operations.

Resolve customer complaints regarding sales and service. Monitor customer preferences to determine focus of sales efforts. Review operational records and reports to project sales and determine profitability. Monitor staff and provide training when needed.

Supervisor 06/2007 to 10/2009

Verizon – Johnstown, PA

Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.

Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.

Monitor sales activities to ensure that customers receive satisfactory service and quality goods. Inventory stock and reorder when inventory drops to a specified level. Establish and implement policies, goals, objectives, and procedures for their department. Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.

Plan and coordinate advertising campaigns and sales promotions, and prepare merchandise displays and advertising copy.

Sales Representative 07/2006 to 05/2007

Cellular One – MD

Greet customers and ascertain what each customer wants or needs. Describe merchandise and explain use, operation, and care of merchandise to customers. Recommend, select, and help locate or obtain merchandise based on customer needs and desires. Compute sales prices, total purchases and receive and process cash or credit payment. Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.

Place special orders or call other stores to find desired items. Education

Watch for and recognize security risks and thefts, and know how to prevent or handle these situations.

Sell or arrange for delivery, insurance, financing, or service contracts for merchandise. Weaver 03/2003 to 06/2006

Biederlack of America – MD

Remove defects in cloth by cutting and pulling out filling. Inspect products to ensure that specifications are met and to determine if machines need adjustment.

Thread yarn, thread, and fabric through guides, needles, and rollers of machines for weaving, knitting, or other processing.

Examine looms to determine causes of loom stoppage, such as warp filling, harness breaks, or mechanical defects.

Notify supervisors or repair staff of mechanical malfunctions. Set up, or set up and operate textile machines that perform textile processing and manufacturing operations such as winding, twisting, knitting, weaving, bonding, and/or stretching. Start machines, monitor operations, and make adjustments as needed. Study guides, loom patterns, samples, charts, and/or specification sheets, or confer with supervisors or engineering staff to determine setup requirements. Adjust machine heating mechanisms, tensions, and speeds to produce specified products. GED: 1998

Irvington High - Irvington, NJ

Associate of Science: Horticulture 2014

Potomac State College - Keyser, WV

3.4 GPA

Associate's Degree

Certificate in Horticulture

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